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TAFE Cert VI Information Technology ICTICT401 Determine and confirm client business requirements Need someone to complete coursework for IT. Previous TAFE coursework experience favorable. Would like a quote on the entire module. Entire module contains 20 units similar to this. 5 core, 15 elective. Review this module and let me know the price. Project Assessment: Determine a business problem Criteria Unit code, name and release number ICTICT401 - Determine and confirm client business requirements (1) Qualification/Course code, name and release number ICT40118 - Certificate IV in Information Technology (1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date Document title Version 1.0 Page 1 of 14 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: ICTICT401_AE_Pro_1of2 Page 13 of 13 Resource ID: TBS_19_002_ICTICT401_AE_Pro_1of2 STUDENT NAME: Version: 20190301 Date created: 1 March 2019 Date modified: 10 June 2021 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 10 June 2021. For current information please refer to our website or your teacher as appropriate. Document title Version 1.0 Page 1 of 14 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance to determine and document a business problem. Assessment Event number 1 of 2 Instructions for this assessment This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in four (4) parts: 1. Establish and document a business problem 2. Plan to gather information 3. Verify documentation 4. Assessment Feedback Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks. Submission instructions On completion of this assessment, you are required to upload it to the Learning Management System or hand it to your assessor for marking. Ensure you have written your name at the bottom of each page of your assessment. Submit the following documents for each part: Part 1: Establish and document a business problem Problem statement You will also be observed by your assessor Part 2: Plan to gather information Information gathering plan Part 3: Verify documentation Email to supervisor/project manager. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment, all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory. Assessment conditions Assessment conditions for Part 1.1 must replicate the workplace, including noise levels, production flow, interruptions and time variances. Assessment may be undertaken in conditions which is assumed to be noisy and similar to workplace conditions, or within the workplace. This may include phones ringing, people talking and other interruptions. What do I need to provide? USB drive or other storage method to save work to, with at least 500MB free space. What will the assessor provide? Access to the Moodle. Scenario documents as outlined in assessment: Red Opal Innovations (ROI_Scenario.pdf) Tough Trailers scenario (ICTICT401_AE_SR1.pdf) ROI organisation chart (ROI_Org_chart.pdf) Red Opal Innovations report template (ROI_Report_template.dotx) Red Opal Innovations email template (ROI_Email_template.docx). Due date and time allowed Refer to the Unit Assessment Guide for the due dates. The estimated time for a student to complete this assessment is 3 hours. However there is no time limit for students to complete this assessment. Supervision Part 1.1 will be completed over the phone with your assessor. Parts 1.2, 2 and 3 are an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Specific task instructions You will be required to find a suitable business system for a client. Use the scenario below to complete your assessment. Scenario You’re an IT Trainee with Red Opal Innovations (ROI_Scenario.pdf) and your supervisor, Terrence Stewart, has asked you to assist the Development team with a website project for a new client, Tough Trailers. You need to review the Tough Trailers scenario (ICTICT401_AE_SR1.pdf). As you’re new to Red Opal Innovations, you should also look at their organisation chart (ROI_Org_chart.pdf) so you know who else to liaise with on this project. Part 1: Establish and document a business problem Your first step is to establish and clarify the business problem that you’ll be investigating. This includes determining the: · system boundaries · scope · relevant stakeholders · most suitable development methodology to use · objectives and expected outcomes. Required: You’ll need to use relevant workplace documentation, provided in the scenario. 1. Discuss the issues of the project with your assessor to elicit and clarify information (between 3 and 10 minutes). You will need to arrange a suitable time to phone your assessor for this task. Make sure that you use: · plain English · effective listening and questioning techniques · systems-related or relevant terminology, as necessary. 2. Using the Red Opal Innovations report template (ROI_Report_template.dotx) write a problem statement that includes (minimum 400 maximum 750 words): · a detailed description of the business areas relevant to this problem · the scope of the project (include what is in and out of scope) · a list of the stakeholders that you’ll need to consult in order to obtain more information (refer to and include a functional organisation chart) · the most suitable development methodology to use, including an explanation of why it’s the most suitable · objectives and expected outcomes. Make sure that you use correct spelling, grammar and plain English. Part 1 Observation Checklist This observation checklist will be used by your assessor to mark your performance in the task of establishing a business problem Use this Checklist to understand what skills you need to demonstrate in confirming the travel requirements and role play scenario. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. Date of observation: Click or tap to enter a date. Table 2 Observation Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Discusses business problem with an appropriate person, timeframe between 3 and 10 minutes. Effectively undertakes role play despite noise and distractions. Uses plain English and systems-related or relevant terminology, as necessary. Uses effective listening and questioning techniques to elicit and clarify information. ☐ ☐ Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. Part 1 Assessment Checklist The following checklist will be used by your assessor to mark your performance against the assessment criteria of documenting a business problem. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 2. Writes a problem statement of minimum 400 and maximum 750 words, which uses a suitable template and correct spelling, grammar and plain English. Problem statement includes: · a detailed description of the business areas relevant to this problem · the scope of the project (including what is in and out of scope) · a list of the stakeholders to consult · the organisation chart referred to · the most suitable development methodology to use, including an explanation of why it’s the most suitable · objectives and expected outcomes. ☐ ☐ Part 2: Plan to gather information Develop an information gathering plan to gather data and information to help you identify: · clients of the system and problems they encounter · current system functionality · new system requirements · changes required to implement new systems. Use the Red Opal Innovations report template (ROI_Report_template.dotx) (minimum 150 maximum 300 words) to write your plan, ensuring that you use correct spelling, grammar and plain English. Include the following content: 1. Write a short description of three data gathering methods (including one involving verbal communication and one digital tool) that would be suitable to obtain more information for your project, including their functions and features, as well as the products or tools that would be used to capture the data. 2. Which data gathering methods do you plan to use and why? Identify two, one of which must involve verbal communication with your client. 3. Write four questions for each method that will help you identify the listed information. They must be suitable for your chosen methods, using relevant systems-related text and terminology where necessary. Part 2 Assessment Checklist The following checklist will be used by your assessor to mark your performance against the assessment criteria of planning to gather information. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Writes an information gathering plan of minimum 150 and maximum 300 words, which uses a suitable template and correct spelling, grammar and plain English. Describes three data gathering methods and data capture product or tools, including one involving verbal communication. ☐ ☐ 2. Selects two appropriate data gathering methods. ☐ ☐ 3. Questions are suitable for the selected data gathering methods. ☐ ☐ Part 3: Verify documentation Using the Red Opal Innovations email template (ROI_Email_template.docx) write an email to your supervisor/project manager (minimum 50 maximum 100 words). Refer to the problem statement and information gathering plan, which would be attached to the email, and request verification and approval of your documentation. Part 3 Assessment Checklist The following checklist will be used by your assessor to mark your performance against the assessment criteria of planning to gather information. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Writes an email to you supervisor requesting verification and approval of your documentation, minimum 50 maximum 100 words. ☐ ☐ Part 4: Assessment Feedback NOTE: This section must have the assessor signature and student signature to complete the feedback. Assessment outcome ☐ Satisfactory ☐ Unsatisfactory Assessor feedback ☐ Has the Assessment Declaration been signed and dated by the student? ☐ Are you assured that the evidence presented for assessment is the student’s own work? ☐ Was the assessment event successfully completed? ☐ If no, was the resubmission/re-assessment successfully completed? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Comments: Assessor name, signature and date: Student acknowledgement of assessment outcome Would you like to make any comments about this assessment? Student name, signature and date NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking. Project Assessment: Determine business requirements Criteria Unit code, name and release number ICTICT401 - Determine and confirm client business requirements (1) Qualification/Course code, name and release number ICT40118 - Certificate IV in Information Technology (1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date Document title Version 1.0 Page 1 of 17 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: ICTICT401_AE_Pro_2of2 Page 25 of 25 Resource ID: TBS_19_002_ICTICT401_AE_Pro_1of2 STUDENT NAME: Version: 20190301 Date created: 1 March 2019 Date modified: 10 June 2021 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 10 June 2021. For current information please refer to our website or your teacher as appropriate. Document title Version 1.0 Page 1 of 17 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance to gather information, and determine and confirm system requirements. Assessment Event number 2 of 2 Instructions for this assessment This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in five (5) parts: 1. Gather information 2. Document requirements 3. Verify business requirements 4. Obtain final approval Appendix 1 – Assessment Checklist Appendix 2 – Observation Checklist 1 Appendix 3 – Observation Checklist 2 Appendix 4 – Observation Checklist 3 5. Assessment Feedback Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks. Submission instructions On completion of this assessment, you are required to upload it for marking. Ensure you have written your name at the bottom of each page (in the footer) of your assessment. Submit the following documents for each part: Part 1: Gather information Records of responses from information gathering – this may include documents, recordings etc. as appropriate for the method used You will also be observed by your assessor. Part 2: Document requirements Business requirements and specifications report V1 Part 3: Verify business requirements Signed verification checklist You will also be observed by your assessor. Part 4: Obtain final approval Business requirements and specifications report final version You will also be observed by your assessor. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment, all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory. Assessment conditions Assessment conditions for Parts 1.1, 3.2 and 4.2 will replicate the workplace, including noise levels, production flow, interruptions and time variances. These will need to be conducted over the phone with your assessor. Assessment may be undertaken in normal classroom conditions, which is assumed to be noisy and similar to workplace conditions This may include phones ringing, people talking and other interruptions. What do I need to provide? USB drive or other storage method to save work to, with at least 500MB free space. What will the assessor provide? Access to Moodle. Scenario documents as outlined in assessment: · Red Opal Innovations report template (ROI_Report_template.dotx). Due date and time allowed Refer to the Unit Assessment Guide for the due dates. The estimated time for a student to complete this assessment is 4 hours. However there is no time limit for students to complete this assessment. Supervision Parts 1.1, 3.2 and 4.2 will need to be observed either over the phone or via a videoconferencing method such as Skype. Parts 1.2, 2, 3.1 and 4.1 are an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Specific task instructions Continue on with the same scenario you used for Assessment 1. The next steps are to gather information that will help you in writing a business requirements and specifications report. You’ll then need to verify the documentation with the client and request final approval. Stakeholder Instructions : In Part 3, the person roleplaying the client must find at least 2 issues or changes that are required to be made to the submitted document, as per the Document Requirements in Part 2. Part 1: Gather information In order to identify the business and system requirements, you will need to use your information gathering plan to elicit information from your stakeholders. You will need to arrange for at least three stakeholders (work colleagues/clients or other students) to attend a meeting. You can use the same three stakeholders for each task below, however the questions being asked must be different. 1. During the meeting you will need to demonstrate your information gathering method that involves verbal communication. The meeting should run for 5-10 minutes, including assessor questions. You need to follow your information gathering plan. · Your assessor will observe this task and complete the Part 1 Observation Checklist. · You must use plain English, effective listening and questioning techniques, and relevant terminology to elicit information and feedback · You need to record the responses from your stakeholders using an appropriate technique e.g. typed document of responses, video recording of interview etc. Participants: · Stakeholders (clients, manager etc.) – arrange for three people to participate as stakeholders · IT Trainee (this is you). 2. Perform your second information gathering method according to your plan. · You need to record the responses from your stakeholders using an appropriate technique e.g. online survey tool, typed document of responses etc. Part 1 Observation Checklist The Observation Checklist will be used by your assessor to mark your performance in Part 1.1. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 3: Observation Checklist 1 TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Effectively undertakes information gathering method using verbal communication despite noise and distractions, timeframe between 5 and 10 minutes according to their plan Uses plain English and relevant terminology. Uses effective listening and questioning techniques to elicit information. Records responses from the role play using appropriate techniques. ☐ ☐ Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. Part 1 Assessment Checklist The following checklist will be used by your assessor to mark your performance in Part 1.2. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 2. Performs a second information gathering method according to their plan. Records responses from the second information gathering method using appropriate techniques. ☐ ☐ Part 2: Document requirements Using the outcomes of your information gathering, as well as relevant organisation documents, write a business requirements and specifications report. The report must be professionally presented, using the Red Opal Innovations report template (ROI_Report_template.dotx) (minimum 750 maximum 2000 words). · Use correct spelling, grammar and plain English. · Use relevant systems-related text and terminology where necessary. · Include a title page with your name, report title and date, table of contents, version control, sign-off table and references (cite any sources using Harvard referencing). Required: Include the following content in your report, with appropriate headings: 1. The background to the project, including the following: · The problem statement (revised if necessary) · A context diagram identifying the current system, clients and other stakeholders · A stakeholder analysis table, including a list of the stakeholders and their roles, their requirements or interests, and their involvement in the project · Any business rules, assumptions and cost constraints that apply 2. An overview and analysis of the data gathering you performed, including a list of identified business issues/problems 3. An outline of the prioritised critical business and system requirements, considering and referring to the current system functionality, geography and environment. Include the following: · Functional requirements – these may include any of the following, as appropriate to your project: · Use-case diagrams and descriptions · Context diagram · Process diagram · Other technical diagrams or specifications · Non-functional requirements – include any relevant assumptions and constraints · Physical system requirements. 4. An outline of the changes required to the current system in order to implement the new system 5. A conclusion summarising your recommendations. Part 2 Assessment Checklist The following checklist will be used by your assessor to mark your performance against the assessment criteria of documenting requirements. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Documents the problem statement, current system functionality, geography and environment, clients and stakeholders (including their roles and involvement), and any business rules, assumptions and cost constraints that apply. Writes a professionally presented business requirements and specifications report of minimum 750 and maximum 2000 words. Uses correct spelling, grammar and plain English. Uses relevant systems-related text and terminology where necessary. Includes a title page with their name, report title and date, table of contents, version control, sign-off table and references. ☐ ☐ 2. Writes an analysis and overview of their data gathering, including identified business issues/problems. ☐ ☐ 3. Outlines and prioritises the critical business and system requirements, including functional and non-functional requirements, considering the current system functionality, geography and environment. ☐ ☐ 4. Outlines the changes required to the current system, in order to implement the new system. ☐ ☐ 5. Includes a conclusion, summarising recommendations. ☐ ☐ Part 3: Verify business requirements Before your business requirements and specifications report can be submitted for final approval, you need to verify it with the client to ensure that it’s accurate and meets their needs. 1. Create a verification checklist, including a sign-off section, that will enable you to check your report with the client against the following items: · Is your report easily understood? Do others understand it as you intended? · Are there any differences of opinion about the content? · Are there any missing, invalid or new requirements? · Are the requirements in scope? · Does each requirement align to the achievement of project objectives and outcomes? · Will the requirements resolve the identified issues? 2. Organise a meeting to verify your report with the client. The meeting should run for 5-10 minutes: · Your assessor will participate in and/or observe the meeting and complete Part 2 Observation Checklist. · Use plain English and relevant terminology to obtain feedback · Submit your report to the client and go through each item on your checklist with them, ensuring that you add explanation as required e.g. you may need to point out how the requirements are within the scope. · Your client will indicate changes that are required to the specification report (The person roleplaying the client must find at least 2 issues or changes that are required to be made to the submitted document, as per the Document Requirements in Part 2). You must respond with how you will address these new requirements and note the changes that are needed on the checklist. · Ask the client to sign the checklist if they agree that it’s an accurate record of the meeting. Part 3 Assessment Checklist The following checklist will be used by your assessor to mark your performance in Part 3.1. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Creates an appropriate verification checklist to verify documentation. Completes verification checklist, including requested changes and client signature. ☐ ☐ Part 3 Observation Checklist The Observation Checklist will be used by your assessor to mark your performance in Part 3.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 3: Observation Checklist 1 TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Meets with client to discuss their report, timeframe between 5 and 10 minutes. Effectively undertakes client discussion despite noise and distractions. Uses plain English and relevant terminology to obtain feedback. Submits documentation to client, checking content against their verification checklist. Responds appropriately to required changes. ☐ ☐ Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. Part 4: Obtain final approval During the verification process, your client indicated changes that need to be made to your business requirements and specifications report before final approval can be obtained. 1. Using a copy of your report, make the requested changes and update the version number. 2. Organise a meeting (from 5-10 minutes) with the client to request final approval of your business requirements and specifications report: · Your assessor will participate in and/or observe the meeting and complete Part 4 Observation Checklist. · Use plain English and relevant terminology to obtain feedback · Submit your report to the client and explain the changes that you’ve made according to their requests · Ask the client to sign the sign-off page if they approve the report. Part 4 Assessment Checklist The following checklist will be used by your assessor to mark your performance in Part 4. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed. Table 3 Assessment Checklist TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 1. Updates documentation as required. ☐ ☐ Part 4 Observation Checklist The Observation Checklist will be used by your assessor to mark your performance in Part 4.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 3: Observation Checklist 1 TASK # Task performed S U/S Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge) 2. Meets with client to obtain final approval of their report, timeframe between 5 and 10 minutes. Effectively undertakes client meeting despite noise and distractions. Uses plain English and relevant terminology to obtain feedback. Submits documentation to client, requesting final approval. ☐ ☐ Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required. Appendix 1: Assessment Checklist The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted. Table 2: Assessment Checklist TASK/STEP # Instructions S U/S Assessor Comments Part 1.1 Performs information gathering method using verbal communication, of minimum five and maximum 20 minutes, including assessor questions, according to their plan Assessors are to record their comments in sufficient detail to demonstrate their judgement of the student’s performance against the criteria. Part 1.1 Records responses from the role play using appropriate techniques Part 1.2 Performs a second information gathering method according to their plan Part 1.2 Records responses from the second information gathering method using appropriate techniques Part 2 Writes a professionally presented business requirements and specifications report of minimum 750 and maximum 2000 words Part 2 Uses correct spelling, grammar and plain English Part 2 Uses relevant systems-related text and terminology where necessary Part 2 Includes a title page with their name, report title and date, table of contents, version control, sign-off table and references Part 2.1 Documents the problem statement, current system functionality, geography and environment, clients and stakeholders (including their roles and involvement), and any business rules, assumptions and cost constraints that apply Part 2.2 Writes an analysis and overview of their data gathering, including identified business issues/problems Part 2.3 Outlines and prioritises the critical business and system requirements, including functional and non-functional requirements, considering the current system functionality, geography and environment Part 2.4 Outlines the changes required to the current system, in order to implement the new system Part 2.5 Includes a conclusion, summarising recommendations Part 3.1 Creates an appropriate verification checklist to verify documentation Part 3.2 Meets with client to discuss their report, minimum five and maximum 20 minutes Part 3.2 Completes verification checklist, including requested changes and client signature Part 4.1 Updates documentation as required Part 4.2 Meets with client to obtain final approval of their report, minimum three and maximum 10 minutes Appendix 2: Observation Checklist 1 The Observation Checklist will be used by your assessor to mark your performance in Part 1.1. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 3: Observation Checklist 1 TASK/STEP # Instructions S U/S Assessor Comments Part 1.1 Effectively undertakes information gathering despite noise and distractions Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria. Part 1.1 Uses plain English and relevant terminology Part 1.1 Uses effective listening and questioning techniques to elicit information Appendix 3: Observation Checklist 2 The Observation Checklist will be used by your assessor to mark your performance in Part 3.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 5: Observation Checklist 2 TASK/STEP # Instructions S U/S Assessor Comments Part 3.2 Effectively undertakes client discussion despite noise and distractions Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria. Part 3.2 Uses plain English and relevant terminology to obtain feedback Part 3.2 Submits documentation to client, checking content against their verification checklist Part 3.2 Responds appropriately to required changes Appendix 4: Observation Checklist 3 The Observation Checklist will be used by your assessor to mark your performance in Part 4.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed. Table 7: Observation Checklist 3 TASK/STEP # Instructions S U/S Assessor Comments Part 4.2 Effectively undertakes client meeting despite noise and distractions Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria. Part 4.2 Uses plain English and relevant terminology to obtain feedback Part 4.2 Submits documentation to client, requesting final approval Part 5: Assessment Feedback NOTE: This section must have the assessor signature and student signature to complete the feedback. Assessment outcome ☐ Satisfactory ☐ Unsatisfactory Assessor feedback ☐ Has the Assessment Declaration been signed and dated by the student? ☐ Are you assured that the evidence presented for assessment is the student’s own work? ☐ Was the assessment event successfully completed? ☐ If no, was the resubmission/re-assessment successfully completed? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Comments: Assessor name, signature and date: Student acknowledgement of assessment outcome Would you like to make any comments about this assessment? Student name, signature and date NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking. Unit Assessment Guide Criteria Qualification/Course code, name and release number ICT40118 - Certificate IV in Information Technology (1) Unit code, name and release number ICTICT401 - Determine and confirm client business requirements (1) Unit details Table 1 Unit details Section Description Unit description This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes. No licensing, legislative or certification requirements apply to this unit at the time of publication. Pre-requisites N/A Learning outcomes In this unit, you will gain the knowledge and skills to: 1. Determine context of business need or problem 2. Gather information 3. Confirm system specifications For further information about this unit go to: https://training.gov.au/Training/Details/ICTICT401 Assessments The assessments in this unit are a combination of written and skill-based assessments. Both knowledge and skills will be assessed in both assessments. The types of assessments you will be completing are: · Project – determine a business problem · Project – determine business requirements Learning materials The learning materials for this unit include: · resources provided on Moodle · Student workbook. Assessment Information You must submit assessment work and attend scheduled assessments on the required dates. For further information, refer to Every Students Guide to Assessment in TAFE NSW. Achieving a satisfactory result Your assessor will assess your competence against the requirements of the unit and the completion of the assessments listed in this Unit Assessment Guide. Reporting assessment outcomes Your Transcript of Academic Record will list all results of your study to date. If you have achieved competency in a unit but are unable to finish the Qualification or Course, you will receive a Record of Results showing only the units you have completed. You can access a report of your final results by logging into the Student Portal. Recognition Credit Transfer (CT) – you can apply for credit if you have previously completed this unit at TAFE NSW or another Registered Training Organisation (RTO). Recognition of Prior Learning (RPL) – you can apply to have your previous study, work and or life experiences recognised. Please see the TAFE NSW website for further information about Recognition or discuss this with your Assessor. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Reasonable adjustment If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, this must be approved BEFORE you attempt the assessment. Educational Support Services Please refer to the TAFE NSW website for specific information on the educational support services that are available to you. You may also contact your Head Teacher or Trainer/Assessor for further information. Student Declaration Your Trainer/Assessor will provide you with the Student Declaration document for you to sign to ensure that you have received and understood your assessment requirements as per this Assessment Unit Guide. You may receive this in hardcopy or you will be required to acknowledge your understanding online. Assessment events and schedule Table 2 Assessment events and schedule Event Number/Name Method of collecting evidence Venue Assessment date or submission due date AE1: Determine a business problem 1 of 2 Project Online TBA AE2: Determine business requirements 2 of 2 Project Online TBA Contact details Table 3 Contact details Position Name Contact phone Email Region / Campus Trainer/Assessor Head Teacher Education Administration Support Document title Version 1.0 Page 1 of 3 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: ICTICT401_UAG RTO Code: 90003 Page 1 of 4 Resource ID: TBS_19_002_ICTICT401_UAG TAFE NSW would like to pay our respect and acknowledge Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of the Land, Rivers and Sea. We acknowledge and pay our respect to the Elders, both past and present of all Nations. ICTICT401_AE_SR1/ICTICT401_AE_SR1.pdf Document title: ICTICT401_AE_SR1 Version 1.0 Page 1 of 3 Resource ID: TBS_19_002_ICTICT401_AE_SR1 Created: 6 March 2019 Last updated: 18 March 2019 TOUGH TRAILERS SCENARIO COMPANY OVERVIEW Tough Trailers (formerly Tough Steel) was founded in 2000 as an architectural metal fabricator specialising in specialty aluminium and stainless steel fabricating. Tough Trailers diversified into trailer manufacturing in the spring of 2007. Initially, they manufactured small box utility trailers as an opportunity to use available manufacturing capacity during slow business cycles in the architectural metal business. By 2010, the trailer division had grown so much that Tough Trailers made the decision to become a full-time trailer manufacturer. Tough Trailers produces standard box trailers and is now diversifying into customised trailers to the customer’s specification. It prides itself in the quality of its work and materials as well as in its unique customisation features. They have sales offices in Sydney, Melbourne and Brisbane. Each office has a show area for the display of standard box trailers. The manufacturing takes place in Newcastle (NSW). Trailers can be shipped using contract hauliers from the factory direct to the customer’s site, or are available for pickup directly by the customer from the factory or sales offices. The head office is also in Newcastle on the same site as the factory. Since Tough Trailers started, it has grown steadily. In the last two years, sales have taken off and increased by 40% each year. It now has a turnover of $10M and around 1500 customers. Tough Trailers has a very healthy level of retained profits and is eager to expand into new areas. Document title: ICTICT401_AE_SR1 Version 1.0 Page 2 of 3 Resource ID: TBS_19_002_ICTICT401_AE_SR1 Created: 6 March 2019 Last updated: 18 March 2019 TOUGH TRAILERS ORGANISATION CHART Bob Sedgewick Managing Director Finance James Mansour Chief Finance Officer 2 x Accounts officers Administration Jenny Smith Office Manager 3 x Office assistants Manufacturing Wolfgang Weiss Head of Mfg 4 x Sheet metal workers 8 x Welders 4 x Fitters Human Resources Celia Norton HR Manager 2 x Office assistants IT Ellen Chu IT Manager IT Support Sales & Marketing Angelo Cassati Sales & Mktg Manager Account Manager Sales office Sydney 4 x Sales consultants 2 x Office assistants Designer/Estimator Account Manager Sales office Melbourne 3 x Sales consultants 2 x Office assistants Designer/Estimator Account Manager Sales Office Brisbane 6 x Sales consultants 4 x Office assistants Designer/Estimator Document title: ICTICT401_AE_SR1 Version 1.0 Page 3 of 3 Resource ID: TBS_19_002_ICTICT401_AE_SR1 Created: 6 March 2019 Last updated: 18 March 2019 CUSTOMERS Tough Trailers customers range from the home handyman to horse owners, tradesmen, serious off- roaders and a variety of motor sportsmen (bike, boat and karts etc.). Customers’ orders range from the standard small box trailer for $1,000 to utility trailers and customised trailers. Utility trailers include off-road trailers, car or bike carriers, and horse floats. These can range in price from $1,300 to over $10,000 for the deluxe horse float. Customised trailers have become more popular recently, particularly with tradesmen and motor sportsmen. Prices can range from $3,000 up to $9,500 depending on the customisation required. PROBLEMS The company internal systems and computer systems have worked well in the past, but with the increase in sales, Tough Trailers has realised that they may not be able to cope with continued expansion, especially into some of the new areas that it hopes to exploit. In particular the following problems have been experienced:  Customers want to be able to see more examples of the types of customised trailers that can be produced. The sales catalogues are very basic and the sales offices can only hold a limited number of demonstration items. With the benefit of hindsight it would have been a good idea to photograph each customised trailer for inclusion in a more comprehensive brochure.  The Designer/Estimator liaises with Manufacturing to obtain quotes for the customised trailers, and is having trouble getting this information within a reasonable time period. While they’re finding it valuable to be able to provide their clients with an unlimited design scope, the time taken to get a quote from Manufacturing is losing them business. FUTURE STRATEGIES Some of the major changes in direction that arose from the strategic plan include the following:  A determined push into the customised trailer market to provide solutions for people who want some individualisation of their trailers. This will be achieved to some extent by producing a range of modular components that can be manufactured in higher volumes rather than individually customised.  To expand their sales outlets through the opening of dealerships. The possibility of franchising sales outlets has also been considered and this is likely to be pursued later.  To create a website that’s likely to be initially used to provide information about standard and customised trailers, and eventually to sell directly to customers through online ordering. The website should integrate with their current systems for payments. Jenny Smith, the Office Manager, has an excellent grasp of computer applications and has been instrumental in setting up a website for her netball association using Wordpress. Jenny Smith is particularly eager to get a company website up and running, with an online catalogue, ordering and payment facilities. She envisages performing routine updates of the content, either by herself or with assistance from IT. She’s looking forward to the challenge. At this stage, Tough Trailers have decided that developing the website is beyond their experience and expertise and that Red Opal Innovations will provide this service. However, they’re keen to ensure the website is dynamic and fresh and expect to develop new content and be able to upload it to the website. They have a budget of $30,000 for the website, which can be completed in two stages. tough Trailers scenario Company overview Tough Trailers organisation chart Customers Problems Future strategies ICTICT401_AE_SR1/ROI_Email_template.docx [Student name] Email template [Your instructions are enclosed in square brackets. Delete the instructions when finished.] To: [[email protected]] From: [[email protected]] Date: [today’s date] Subject: [subject of email] Body: [body of email] Signature block: [your name and details as relevant] ICTICT401_AE_SR1/ROI_Org_chart.pdf Red Opal Innovations Organisation chart Wendy Opal Director Red Opal Innovations Vinh Nguyen Manager Development Frank Marks Manager Multimedia Productions Sally Bach Manager Sales and Marketing Amy Corgen Manager Human Resources Terrence Stewart Network Manager IT Support Max Boags Manager Accounts ICTICT401_AE_SR1/ROI_Report_template.dotx [Student name] Report Name Report Name Red Opal Innovations Version 1 Table of Contents No table of contents entries found. [update Table of Contents when finished] Heading Red Opal Innovations Page 3 ICTICT401_AE_SR1/ROI_Scenario.pdf Red Opal Innovations Page 1 Red Opal Innovations scenario Red Opal Innovations (ROI) is an information technology company that commenced operations in 2004. The focus of the business at that time was IT and network consultancy services for small to medium sized businesses. Three years ago the company decided to add services for the design and development of websites, multimedia products and customised applications. The company has the following departments:  Development: carries out the creation of custom-built software solutions and dynamic websites  Multimedia Productions: including video, post production and animation  Sales and Marketing: works on advertising campaigns, the company’s social media presence, attends industry and community events, visits clients and identifies prospective clients  Human Resources: manages the recruitment of full time and contract staff and their entitlements such as leave and superannuation  Accounts: looks after the payments into and out of the company (accounts payable and receivable). To date, the company employs 40 full time staff with up to 20 additional contract staff utilised to cover specific projects. Red Opal Innovations scenario