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Case Scenarios: Chapter 4 & 5 (textbook attached) Chapter 4 (pg. 139-140) Scenario 4-1: Resolving Technical Problems Scenario 4-2: Protecting Laptop Computers Scenario 4-3: Uninstalling Local Software Scenario 4-4: Adding Locations to a Library Chapter 5 (pg.183 - 184) Scenario 5-1: Ensuring Availability Scenario 5-2: Troubleshooting a Printer Driver Scenario 5-3: Providing Redundancy on a Client Computer Scenario 5-4: Using Cloud Services Writing Requirements APA format, This page is intentionally left blank Microsoft® Official Academic Course Windows Operating System Fundamentals, Exam 98-349 Credits VP & PUBLISHER Don Fowley EDITOR Bryan Gambrel DIRECTOR OF SALES Mitchell Beaton EXECUTIVE MARKETING MANAGER Chris Ruel MICROSOFT PRODUCT MANAGER Colin Klein of Microsoft Learning EDITORIAL PROGRAM ASSISTANT Jennifer Lartz ASSISTANT MARKETING MANAGER Debbie Martin SENIOR PRODUCTION MANAGER Janis Soo ASSOCIATE PRODUCTION MANAGER Joel Balbin CREATIVE DIRECTOR Harry Nolan COVER DESIGNER Jim O’Shea TECHNOLOGY AND MEDIA Tom Kulesa/Wendy Ashenberg Cover photo: © I. Lizarraga/Getty Images, Inc. This book was set in Garamond by Aptara, Inc. and printed and bound by Bind-Rite Robbinsville. The cover was printed by Bind-Rite Robbinsville. Copyright © 2013 by John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, website http://www.wiley.com/go/permissions. Microsoft, ActiveX, Excel, InfoPath, Microsoft Press, MSDN, OneNote, Outlook, PivotChart, PivotTable, PowerPoint, SharePoint, SQL Server, Visio, Visual Basic, Visual C#, Visual Studio, Windows, Windows 7, Windows Mobile, Windows Server, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/ or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred. The book expresses the author’s views and opinions. The information contained in this book is provided without any express, statutory, or implied warranties. Neither the authors, John Wiley & Sons, Inc., Microsoft Corporation, nor their resellers or distributors will be held liable for any damages caused or alleged to be caused either directly or indirectly by this book. ISBN 978-1-118-29527-4 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) http://www.copyright.com http://www.wiley.com/go/permissions Wiley’s publishing vision for the Microsoft Official Academic Course series is to provide students and instructors with the skills and knowledge they need to use Microsoft technol- ogy effectively in all aspects of their personal and professional lives. Quality instruction is required to help both educators and students get the most from Microsoft’s software tools and to become more productive. Thus our mission is to make our instructional programs trusted educational companions for life. To accomplish this mission, Wiley and Microsoft have partnered to develop the highest quality educational programs for Information Workers, IT Professionals, and Developers. Materials cre- ated by this partnership carry the brand name “Microsoft Official Academic Course,” assuring instructors and students alike that the content of these textbooks is fully endorsed by Microsoft, and that they provide the highest quality information and instruction on Microsoft products. The Microsoft Official Academic Course textbooks are “Official” in still one more way—they are the officially sanctioned courseware for Microsoft IT Academy members. The Microsoft Official Academic Course series focuses on workforce development. These programs are aimed at those students seeking to enter the workforce, change jobs, or embark on new careers as information workers, IT professionals, and developers. Microsoft Official Academic Course programs address their needs by emphasizing authentic workplace scenarios with an abundance of projects, exercises, cases, and assessments. The Microsoft Official Academic Courses are mapped to Microsoft’s extensive research and job-task analysis, the same research and analysis used to create the Microsoft Technology Associate (MTA) and Microsoft Certified Information Technology Professional (MCITP) exams. The textbooks focus on real skills for real jobs. As students work through the projects and exercises in the textbooks they enhance their level of knowledge and their ability to apply the latest Microsoft technology to everyday tasks. These students also gain resume-building cre- dentials that can assist them in finding a job, keeping their current job, or in furthering their education. The concept of life-long learning is today an utmost necessity. Job roles, and even whole job categories, are changing so quickly that none of us can stay competitive and productive without continuously updating our skills and capabilities. The Microsoft Official Academic Course offerings, and their focus on Microsoft certification exam preparation, provide a means for people to acquire and effectively update their skills and knowledge. Wiley sup- ports students in this endeavor through the development and distribution of these courses as Microsoft’s official academic publisher. Today educational publishing requires attention to providing quality print and robust elec- tronic content. By integrating Microsoft Official Academic Course products, WileyPLUS, and Microsoft certifications, we are better able to deliver efficient learning solutions for students and teachers alike. Joseph Heider General Manager and Senior Vice President Foreword from the Publisher www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) | iii Welcome to the Microsoft Official Academic Course (MOAC) program for Windows Operating System Fundamentals. MOAC represents the collaboration between Microsoft Learning and John Wiley & Sons, Inc. publishing company. Microsoft and Wiley teamed up to produce a series of textbooks that deliver compelling and innovative teaching solutions to instructors and superior learning experiences for students. Infused and informed by in-depth knowledge from the creators of Microsoft products, and crafted by a publisher known world- wide for the pedagogical quality of its products, these textbooks maximize skills transfer in minimum time. Students are challenged to reach their potential by using their new technical skills as highly productive members of the workforce. Because this knowledge base comes directly from Microsoft, creator of the Microsoft Certified IT Professional, Microsoft Certified Technology Specialist (MCTS), and Microsoft Technology Associate (MTA) exams (www.microsoft.com/learning/certification), you are sure to receive the topical coverage that is most relevant to students’ personal and professional success. Microsoft’s direct participation not only assures you that MOAC textbook content is accurate and current; it also means that students will receive the best instruction possible to enable their success on certification exams and in the workplace. ■ The Microsoft Official Academic Course Program The Microsoft Official Academic Course series is a complete program for instructors and institutions to prepare and deliver great courses on Microsoft software technologies. With MOAC, we recognize that, because of the rapid pace of change in the technology and curriculum developed by Microsoft, there is an ongoing set of needs beyond classroom instruction tools for an instructor to be ready to teach the course. The MOAC program endeavors to provide solutions for all these needs in a sys- tematic manner in order to ensure a successful and rewarding course experience for both instructor and student—technical and curriculum training for instructor readiness with new software releases; the software itself for student use at home for building hands-on skills, assessment, and validation of skill development; and a great set of tools for delivering instruction in the classroom and lab. All are important to the smooth delivery of an interesting course on Microsoft software, and all are pro- vided with the MOAC program. We think about the model below as a gauge for ensuring that we completely support you in your goal of teaching a great course. As you evaluate your instructional materials options, you may wish to use the model for comparison purposes with available products. www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) Preface iv | ■ Pedagogical FeaturesPedagogical Features The MOAC textbook for Windows Operating System Fundamentals is designed to cover all the learning objectives for that MTA exam 98-349, which is referred to as its “objective domain.” The Microsoft Technology Associate (MTA) exam objectives are high- lighted throughout the textbook. Many pedagogical features have been developed specifically for Microsoft Official Academic Course programs. Presenting the extensive procedural information and technical concepts woven throughout the textbook raises challenges for the student and instructor alike. The Illustrated Book Tour that follows provides a guide to the rich features contributing to Microsoft Official Academic Course program’s pedagogical plan. Following is a list of key features in each lesson designed to prepare students for success as they continue in their IT education, on the certification exams, and in the workplace: • Each lesson begins with an Exam Objective Matrix. More than a standard list of learning objectives, the Exam Objective Matrix correlates each software skill covered in the lesson to the specific exam objective domain. • Concise and frequent Step-by-Step instructions teach students new features and provide an opportunity for hands-on practice. Numbered steps give detailed, step-by-step instructions to help students learn software skills. • Illustrations: Screen images provide visual feedback as students work through the exercises. The images reinforce key concepts, provide visual clues about the steps, and allow students to check their progress. • Key Terms: Important technical vocabulary is listed with definitions at the beginning of the lesson. When these terms are used later in the lesson, they appear in bold italic type and are defined. The Glossary contains all of the key terms and their definitions. • Engaging point-of-use Reader Aids, located throughout the lessons, tell students why this topic is relevant (The Bottom Line), provide students with helpful hints (Take Note). Reader Aids also provide additional relevant or background information that adds value to the lesson. • Certification Ready features throughout the text signal students where a specific certification objective is covered. They provide students with a chance to check their understanding of that particular MTA objective and, if necessary, review the section of the lesson where it is covered. MOAC offers complete preparation for MTA certification. • End-of-Lesson Questions: The Knowledge Assessment section provides a variety of multiple-choice, true-false, matching, and fill-in-the-blank questions. • End-of-Lesson Exercises: Competency Assessment case scenarios and Proficiency Assessment case scenarios are projects that test students’ ability to apply what they’ve learned in the lesson. Illustrated Book Tour | v www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) vi | Illustrated Book Tour ■ Lesson Features Introducing, Installing, and Upgrading Windows 7 | 3 All Windows 7 editions are based on a foundational feature set, and each edition includes some unique features. The following are descriptions of the most common retail editions of Windows 7: • Windows 7 Home Premium contains features aimed at the home market segment, such as Windows Aero, Windows Media Center, Remote Media Streaming, Internet TV, Backup and Restore, and multi-touch support. This edition provides adequate networking and security features to be useful in very small office environments. • Windows 7 Professional is targeted mainly toward small business users but appeals to power users as well. It includes all the features of Windows 7 Home Premium and adds the ability to join a Windows domain. Additional features include location-aware printing, acting as a Remote Desktop host (especially useful for tech support), Encrypting File System, and Windows XP Mode. • Windows 7 Ultimate contains all of the same features as Windows 7 Home Premium and Windows 7 Professional, and includes the applications BitLocker and AppLocker (which are advanced security features). Home Premium and Professional users may upgrade to Ultimate for a fee using Windows Anytime Upgrade. Table 1-1 compares some features of Windows 7 Home Premium, Professional, and Ultimate. A “domain” is a collection of user and computer accounts that are grouped together to enable centralized management and to apply security. Very small Windows environments might use workgroups rather than domains. You’ll learn about workgroups, domains, and other networking topics in Lesson 4. TAKE NOTE* ✚ MORE INFORMATION For more information about Windows 7 and its various editions, visit http://windows.microsoft.com/en-US/ windows7/products/home and http://windows.microsoft.com/en-US/windows7/products/compare. Windows 7 Home Premium, Professional, and Ultimate The most commonly used Windows 7 editions are Home Premium, Professional, and Ultimate. Learn about the key differences between these popular operating systems. Table 1-1 Comparing a Subset of Features of Windows 7 Home Premium, Professional, and Ultimate WINDOWS 7 FEATURE HOME PREMIUM PROFESSIONAL ULTIMATE Aero interface Yes Yes Yes Windows Media Center Yes Yes Yes Backup and Restore Yes Yes Yes Windows Anytime Upgrade Yes Yes No Back up to network No Yes Yes Location-aware printing No Yes Yes Remote Desktop Host No Yes Yes Encrypting File System No Yes Yes Windows XP Mode No Yes Yes Support for joining domains No Yes Yes BitLocker and AppLocker No No Yes Introducing, Installing, and Upgrading Windows 7 L E S S O N 1 1 K E Y T E R M S 32-bit computer 64-bit computer activation application compatibility CD key cloud custom installation High Touch Installation (HTI) image Lite Touch Installation (LTI) product key upgrade installation upgrade path Windows 7 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Starter Windows 7 Ultimate Windows 7 Upgrade Advisor Windows Deployment Services Window Easy Transfer Zero Touch Installation (ZTI) E X A M O B J E C T I V E M A T R I X SKILLS/CONCEPTS MTA EXAM OBJECTIVE DESCRIPTION MTA EXAM OBJECTIVE NUMBER Identifying Windows Operating Identify Windows Operating 2.1 System Editions System Editions Identifying Upgrade Paths Identifying Upgrade Paths 2.2 Identify Windows Operating 2.1 System Editions Identifying Application Compatibility Identify Application Compatibility 2.2 Understanding Product Identification Understand Installation Types 2.3 Keys Understanding Installation Types Understand Installation Types 2.3 2 | Lesson 1 � Identifying Windows Operating System Editions Windows 7 is the latest Windows client operating system by Microsoft. This operating system runs on desktop computers, workstations, laptops, and other computers. It was preceded by Microsoft Windows Vista and, before that, Windows XP. THE BOTTOM LINE Windows 7 is a desktop operating system and is much improved over both Windows Vista and Windows XP in many ways: it’s faster and easier to install and set up, it’s more stable, it has improved Start menu search functionality, and lots more. Windows 7 includes some terrific new features as well, such as large and animated task thumbnails, homegroups, Jump Lists, libraries, and Windows XP Mode, all of which you’ll learn about in this course. If you’ve used Windows Vista, the Windows 7 interface should seem highly familiar. However, it’s a big leap from Windows XP to Windows 7. Regardless of your experience with Windows operating systems, one thing hasn’t changed— Microsoft offers a variety of editions to serve the needs of different users and markets. The following are the six main editions of Windows 7: • Windows 7 Starter • Windows 7 Home Basic • Windows 7 Home Premium • Windows 7 Professional • Windows 7 Enterprise • Windows 7 Ultimate There are some common threads throughout all editions. For example, every edition contains the same integrated applications, such as Network and Sharing Center, Control Panel, and Windows Media Player. The different editions also include many of the same multimedia features. All editions support 32-bit systems, and all editions except Windows 7 Starter support 64-bit systems. (You’ll learn about 32-bit and 64-bit systems later in the lesson.) Of the six editions, only Home Premium, Professional, and Ultimate are widely available in the retail sector. The other editions are designed for certain types of computers or markets, or specifically for enterprise use. Starter is a low-cost edition designed for small notebook PCs such as netbooks. Home Basic is sold in emerging markets (such as China, Mexico, and Russia), but not in the United States or Canada. Home Premium emphasizes the multimedia experience and is geared for home users, students, and small office/home office (SOHO) users. The Professional and Enterprise editions include additional security features and are designed to meet the needs of the business sector. Professional is recommended for small businesses, and Enterprise is recommended for mid- and large-sized businesses. Ultimate includes all of the features offered in Windows 7. You work as an IT technician for Interstate Snacks, Inc., a mid-market food service and vending company. Management has decided to standardize on Windows 7 Professional and has asked your IT group to evaluate all existing computers to determine if they can support the operating system. Any newly acquired computers should have Windows 7 Professional installed. You need to learn as much as possible about Windows 7 system requirements, types of installations, and upgrade paths. Bottom Line Exam Objective Matrix Key Terms More Information Reader Aid Business Scenario www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) Illustrated Book Tour | vii 12 | Lesson 1 Figure 1-4 The Windows 7 Upgrade Advisor window Figure 1-5 Upgrade Advisor provides learning links while the scan is underway If prompted to provide an administrator pass- word or to click a but- ton to continue, do so. TAKE NOTE* 3. Click the Start check button to begin the scan process. 4. While the Upgrade Advisor scans your computer, you can click the displayed links to learn more about Windows 7 and compatibility issues. See Figure 1-5. 14 | Lesson 1 When you upgrade from one version of Windows to another (for example, from Windows XP or Windows Vista to Windows 7), the potential for application compatibility issues aris- es. Most programs will run fine in any of the operating systems, but some won’t. For example, some programs might often crash or freeze, or they might not start at all. ✚ MORE INFORMATION For more information about Windows 7 Upgrade Advisor and to download the program, visit http://windows. microsoft.com/en-US/windows/downloads/upgrade-advisor. 7. Print or save the list of the actions you must perform to install or upgrade Windows 7. To save the list, click the Save Report button. 8. In the File name text box, type a name for the report file and then click Save . 9. Click Close to close Upgrade Advisor. Based on the results of the Windows 7 Upgrade Advisor scan, you should know which issues, if any, you’ll encounter when you install or upgrade to Windows 7 on your computer. CERTIFICATION READY What are two resources that help you identify and resolve application compatibility issues? 2.2 � Identifying Application Compatibility Operating system upgrades can result in one or more programs not working properly or not working at all. To identify issues and resolve them, use the resources available at the Windows 7 Compatibility Center online as well as the Windows 7 Application Compatibility List for IT Professionals. THE BOTTOM LINE Two resources to help you identify and resolve application compatibility issues are the Windows 7 Compatibility Center and the Windows 7 Application Compatibility List for IT Professionals. The Windows 7 Compatibility Center (see Figure 1-8) provides software programs, updates, downloads, drivers, and more that are compatible with Windows 7. Just browse this site in advance of upgrading to Windows 7. You can also use this site to research software issues you encountered while using the Windows 7 Upgrade Advisor. The Windows 7 Application Compatibility List for IT Professionals is a downloadable Microsoft Excel spreadsheet that lists commonly used programs, whether they are 32-bit or 64-bit, and information on compatibility. You can download this spreadsheet at http://www. microsoft.com/download/en/details.aspx?displaylang 5 en&id 5 2394. Much of the informa- tion in the spreadsheet is a result of the Windows 7 Logo Program, which tests software to determine if it meets Windows 7 requirements. Antivirus programs tend to be highly specific to operating system versions. You should usually upgrade your antivirus software when upgrading your operating system. TAKE NOTE* XREF Windows XP Mode is built into some editions of Windows 7. It lets you run legacy programs in a virtual environment to avoid compatibility issues. You’ll learn about Windows XP Mode in Lesson 2. Introducing, Installing, and Upgrading Windows 7 | 9 If you want to upgrade from Windows Vista to Windows 7, knowing which version of Windows 7 to select can be daunting. The type of installation you perform—custom or upgrade—will depend on the edition of Windows Vista you’re currently running and the edition of Windows 7 you want to install. The main point to remember is that you can perform an upgrade installation if you’re install- ing an equivalent or higher edition of Windows 7. Otherwise, you must perform a custom installation. Refer back to Table 1-2 to see which editions of Windows Vista map to which editions of Windows 7. Here are some other situations that require a custom installation: • If you’re currently running a 32-bit version of Windows Vista and want to install a 64-bit version of Windows 7, or vice versa • If you plan to use a different language in Windows 7 than the language you’re using in Windows Vista Upgrading directly to Windows 7 from Windows Vista can be a relatively quick and easy task. Your files, settings, and programs are preserved, which means you can be productive soon after the installation completes. Because a custom installation doesn’t preserve your files, settings, and programs, you will need to spend some time installing programs and configuring Windows 7 after the upgrade. UPGRADE FROM WINDOWS VISTA TO WINDOWS 7 GET READY. To perform an upgrade installation from Windows Vista, perform the following steps: 1. In Windows Vista, start the upgrade installation: From a download: Locate the Windows 7 installation file and double-click it. From disc or USB flash drive: Insert the disc into your computer. If Setup doesn’t start automatically, click Start , click Computer , double-click your disc or drive icon, and then double-click setup.exe . 2. On the Install Windows screen, click Install now . 3. On the Get important updates for installation screen, get the latest updates. Your computer must be connected to the Internet. 4. On the Please read the license terms screen, accept the license terms and click Next . 5. On the Which type of installation do you want? screen, click Upgrade . 6. Follow the instructions to finish installing Windows 7. Once your computer restarts, you should check that your data files are accessible and that peripherals are working as expected. You may also want to personalize the desktop in Windows 7. TAKE NOTE* Upgrade Paths from Other Operating Systems You can upgrade from one Windows 7 edition to an advanced edition fairly easily. Going from an old edition of Windows, such as Windows 95 or Windows 2000, to Windows 7 requires the purchase of a full version of Windows 7 and a custom installation. To upgrade to Windows 7 from Windows 95 or Windows 2000, you need to purchase a full version of Windows 7 and perform a custom installation. You cannot “upgrade” from a non-Windows operating system such as UNIX, Linux, or Mac OS. Screen Images Step-by-Step Exercises Certification Ready Alert Cross Reference Reader Aid viii | Illustrated Book Tour www.wiley.com/college/microsoft or call the MOAC Toll-Free Number: 1+(888) 764-7001 (U.S. & Canada only) Managing Devices | 151 External Serial Advanced Technology Attachment (eSATA) External Serial Advanced Technology Attachment (eSATA) is an external interface for SATA technologies. eSATA competes with IEEE 1394 (also called FireWire 400) and universal serial bus (USB) 2.0. eSATA is very fast, with read access times of 12.7 milliseconds (ms), read throughput of 93.5 MB/s, and a write throughput of 94 MB/s. In a nutshell, eSATA has a maximum speed of 300 MB/s for 3 Gb/s SATA connections, which is three times faster than either USB 2.0 or FireWire 400. eSATA cables can be up to 6.56 feet or 2 meters in length and are narrow. An eSATA cable is shown in Figure 5-11. Figure 5-11 An eSATA cable However, there is one negative aspect—eSATA requires its own power connector (USB 2.0 and FireWire 400 do not). The reason eSATA can transfer data so quickly is because eSATA requires no translation between the interface and computer. This also helps save computer processing resources. Universal Serial Bus (USB) and USB 2.0 Universal serial bus (USB) was a standard developed in the mid-1990s that defines cable connectors and protocols used to connect external devices to a computer. The devices include keyboards, digital cameras, portable media players, and external hard drives, to name a few. One type of USB cable is shown in Figure 5-12. Figure 5-12 A USB cable USB version 1.0 had data transfer rates of 1.5 megabits per second (Mbp/s) at low speed and 12 Mbps at full speed. © L ev M el /i St o ck p h o to © V ic en te B ar ce lo V ar o n a/ iS to ck p h o to Photos 16 | Lesson 1 A Windows 7 product key looks similar to xxxxx-xxxxx-xxxxx-xxxxx-xxxxx, but is composed of letters and numbers. It is usually located: • On the installation disc holder inside the Windows package • On a sticker on the back or bottom of your computer if the operating system came pre-installed on the computer • In a confirmation e-mail if you purchased and downloaded Windows 7 online During installation, you must enter the product key exactly as printed. (If you are off by even one character the installation fails.) After you enter the product key correctly, the product key is then written to the Windows registry in an encrypted format, making it unreadable for security purposes. Therefore, it’s important to keep your Windows 7 installation media and printed product key in a safe location after initial installation, in case you need to reinstall or repair the operating system at some point. If you lose your product key, contact Microsoft to request a replacement key. After a certain period of time post-installation, you will need to activate Windows 7 to continue using the operating system. You can use the same product key to install Windows on many different computers. However, to meet legal …