Fluent Essays

Please refer to all the attachments carefully since it contains templates and you will need to use them. Task 1 contains one template and Task 2 contains two templates that needs to be used. Min 1500  words each task. Task 2 is a roleplay, please pick any 2 role play out of 10 provided. Use performance improvement plan template to document the discussion and the agreement that resulted in both the scenarios. Please make sure you have less than 20\% plagiarism. Feel free to contact me if you need anymore info.PERFORMANCE IMPROVEMENT PLAN Name: Position: Date: Manager: SKILLS/BEHAVIOURS TO IMPROVE List the skills, behaviours, duties or actions that need to improve. Be specific. ACTION TO BE TAKEN What steps or actions need to be taken to ensure improvement? DEVELOPMENT OPPORTUNITIES/ RESOURCES What training, resources or support are needed to improve? DATE TO BE COMPLETED SUCCESS MEASURE What does improvement look like? Next review date: _____/_____/_____ Employee Signature: __________________________ Manager Signature:_________________________1. Recognise there is an issue. 2. Identify the problem 1. Analyse de impact and severity 2. Collect information (observation, asking peers, review historical data… 3. Organise a meeting 1. Start with positive feedback 2. Specify the problem and impact- consequences (never attacking, blaming, talk about the problem and not the person) 3. Identify root cause of the problem by asking open- ended questions). 4. Brainstorm of solutions and agree with best one/s 5. Inform of policies and procedures and future consequences 6. Set meeting outcomes-expectation 7. Implement solutions Action plan defining objectives actions resources needed responsible timelines Monitoring measure (KPI) follow up process 8. Set review evaluation- follow up of the meeting.Cover Page Equity and Diversity Policy and Procedure. Business Name Table of contents 1. Purpose of Policy 2. Our commitment 3. Responsibilities employee 4. The Law, legal framework 5. Cultural differences https://eoc.sa.gov.au/about-equal-opportunity/employment/work/cultural-differences-workplace 6. Provide leadership through own behaviour https://sielearning.tafensw.edu.au/MCS/9362/Sterilisation\%20disk\%203/lo/7376/7376_00.htm#ID0ER 7. Procedures 7.1. Consultation process https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/consultation-and-cooperation-in-the-workplace 7.2. Resolution of conflicts. Grievance https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/effective-dispute-resolutionTask 2 Lead and Manage effective workplace relationships Choose 2 scenarios from number 2 to 10. Conversation /dialogue needs to be provided. Scenario: 1. Description of the purpose of the meeting 2. Description of your employee behaviour 3. Explain reaction 4. Solutions proposed and agreed one 5. Documentation of the resolution Name of staff raising Workplace concern Manager’s name Date concern raised The facts What action was agreed Name of person completing the form Signature Date Action Required Person responsible Signature Date completed CommentsTask 2 – Effective Workplace Relationships Role Play Instructions to Learners: • This summative assessment can be completed in class or at any other convenient location. • Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor. • Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman • Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided. Instruction to Assessors: • You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission. • You must provide students with detailed feedback within 10 working days from submission. This assessment task requires participation in 2 role play scenarios. Your Assessor will select 2 of the following scenarios for this task: 1. You are a supervisor in a warehousing operation. You recently instituted a “No Smoking” policy in the facility. All employees were notified of the policy change. It was not well-received. As you walk down aisle B in the warehouse, you see a cloud of smoke and then see Chris running to aisle A. You need to talk to Chris. 2. You are an office manager overseeing a department of 25 people. One of your employees comes to you and complains about Pat’s unpleasant body odour and how difficult it is to work in the same area. You agree to talk to Pat. 3. You are the sales department manager at an upscale store. Your boss has talked to you about the appearance of some of your sales clerks— particularly Alex. Alex is sporting on his forearm a new, large tattoo of a devil eating a rat. You agree with your boss that some customers might find it offensive and that it should somehow be covered up. You need to talk to Alex. 4. Sidney has recently been missing work. She tends to call in at the last minute, and there seems to be a pattern developing of Mondays and Fridays. Sidney has been in rehabilitation in the past for alcohol abuse. You need to talk to Sidney. 5. You are a project manager and supervise a team of 11 people. It is near Christmas, and you notice that within one day the office supply cabinet has been conspicuously depleted of tape, scissors, and packing materials. Other than you, the administrative assistant, Lesley, is the only one with the key to the cabinet. You need to talk to Lesley. 6. You are the director of human resources. You asked your benefits administrator, Morgan, to immediately send new benefit information to your boss for her reviewTask 1 – Equity and Diversity Policy and Procedure Instructions to Learners: • This summative assessment can be completed in class or at any other convenient location. • Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor. • Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman • Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided. Instruction to Assessors: • You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission. • You must provide students with detailed feedback within 10 working days from submission. This assessment task requires the development of a policy to manage dealing with Equity and Diversity enquiries and grievances. . The policy and procedure documentation should be written in such a manner that they promote a work environment which is inclusive and characterised by respect and which is free from discrimination and harassment, provide an internal procedure for dealing with issues and complaints of discrimination and harassment which may arise and meet the requirements of State and Federal legislation, and the organisations current Equity and Diversity management plan where one is in place. The policy should be written for an organisation you work in, have access to or a simulated business and must provide for communicating information to support others to achieve work responsibilities. The policy and procedure documents should demonstrate approaches to: • facilitating employees contributions to consultation on work issues • providing feedback on the outcomes of consultations 1 | P a g e • resolution of issues raised or referral to relevant personnel • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to • provide leadership through own behaviour including: o professional conduct that promotes trust with internal and external contacts o adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation • develop and/or implement processes and systems to manage difficulties including: o identifying and resolving conflicts and other difficulties according to organisational policies and procedures o planning how to address difficulties o Pr