COM2006 WK4 Project - Operations Management
Im working on a question, and I got stuck.Role of Power
Symmetrical Relationship
Role of Power How Power Affects This Relationship
Both people in this type of relationship have the
same orientation toward power. Both desire
power, or both want to avoid power.
When you are in a symmetrical relationship
where you both want to relinquish power to the
other person, decision making becomes an
issue. If neither person is willing to take control
or claim power over the situation, then
problems can arise. This type of relationship
then becomes a submissive symmetrical
relationship. If, on the other hand, both people
want to take control, then the relationship is a
competitive symmetrical relationship.
Competitive Symmetrical Relationship
Role of Power How Power Affects This Relationship
In this type of relationship, both people want to
take control or have power in the relationship.
Each person in the relationship wants to control
the other or the situation. In this type of
relationship, having power is the person’s goal.
When each person in the relationship wants to
control the other person or the situation, then
the relationship is about who can get his or her
way. The goal is to have power over the other
person or situation. In this relationship,
cooperation and negotiation become very
difficult; however, these are not impossible.
Submissive Symmetrical Relationship
Role of Power How Power Affects This Relationship
In this type of relationship, power is to be
avoided. Both people in the relationship want to
avoid taking control of the situation or making
decisions. Power in this case is unwanted by
both parties.
When both people in the relationship want to
avoid having power over the other or the
situation, then it is hard, if not impossible, to
make decisions or move forward in a situation.
Both people can flounder and struggle with
indecisiveness in this type of relationship.
Page 1 of 1
Interpersonal Communication
©2014 South UniversityPower Affecting Communication
Lets look at how power affects communication. Beebe, Beebe, and Redmond (2017) describe
interpersonal power as the degree to which a person is able to in�uence or control his or her
relational partner (p. 231). In a perfect world, each relationship partner would have equal degrees of
power in the relationship, but reality shows us that the power equation is not equal. So how does one
person in the relationship gain more power over the other person? One usually overpowers another
because the other person is dependent on his or her partners ability for ful�llment of his or her needs.
Personal needs can range from the basics of food, shelter, and money to emotional needs, such as
affection, love, sex, and intimacy. One person can also have power over another in the relationship if
the other person relies on his or her partner for self-image. In other words, if the relationship is a
de�ning factor for someones self-esteem, this can cause dependency and a driving factor to stay in the
relationship.
Power differences can cause con�icts in relationships. According to Baxter and Montgomery (1996),
relational con�ict is not an either-or situation but it is a management of ongoing dialectical tensions.
Dialectical tensions are two opposing desires either in ones self or between two people.
For example, John and Anita have been married for about a year and �nd themselves frequently having
small arguments. John wants to devote more time to himself, and Anita desires spending more time
together. This can be described as a dialectical tension of separateness and togetherness. Envision a
rubber band—the more Anita pushes to do things together, the more John pulls away. John often
retreats to his man cave to work on his car when Anita suggests an outing together. Since Anitas job
provides the majority of income for the household, she feels more entitled to get what she wants. This
feeling of entitlement comes across in her communication with John and often causes John to retreat.
Although differences in power exist in all relationships, the power balance may shift as circumstances
and needs shift. According to Baxter and Montgomery (1996), dialectical tensions are ongoing and
relationships are processes with dialectical tensions. In the example of John and Anita, how can they
manage their dialectical tension? Notice that the question is how to manage and not how to resolve.
How can the couple negotiate both closeness at times and separateness at times? Constructive
communication is the key to help manage relationship con�icts due to dialectical tensions.
In the example of John and Anita, constructive communication would start with focusing on the
problem to be solved. Both John and Anita need to assertively explain how the other partners actions
affect them. The focus should also be on discussing what is important for each partner and how these
needs can be met. Underlying this discussion should aWeek 4 Project $15.00
Task: Submit to complete this assignment
Overdue - 19 hours ago
Conflict Management
In this assignment, you will analyze an interpersonal conflict. This conflict can be an actual situation that you have participated in or observed or from a conflict situation that you watched in a film or a television show. In your analysis, you will need to:
Step One:
Describe the conflict situation.
Describe the characters involved.
Provide a brief description of the background of the conflict.
Relay the conflict conversation and outcome.
Step Two:
Analyze and describe the conflict by identifying what has happened in the different stages of the conflict:
Source
Beginning
Middle
End
Aftermath
Step Three:
Describe reasons or sources of the conflict such as incompatible goals, scarce resources, or interference.
Step Four:
Regardless of the outcome, describe the strategies that either party or both people involved could have used to more effectively manage the conflict.
Submission Details:
Provide your answers in a 3- to 4-page Microsoft Word document.Nurturing vs. Toxic Relationships
Relationships are created, maintained, and even dissolved through communication. Beebe et al. (2017)
explain that relationship forming and maintaining is done by both partners who decide on the merits or
drawbacks using a cost–bene�t analysis. In other words, the estimated costs of the relationship are
weighed against the estimated bene�ts of the relationship to determine whether you stay in or leave a
relationship. That being said, how do you explain why someone would stay in a toxic relationship?
First, this discussion about toxic relationships implies more than relationship challenges or failures to
have needs met in the relationship. Toxic relationships are characterized as having some elements of
harm to either or both partners. Harm may be in the form of a mental or physical abuse or an
emotional damage.
Now, lets examine different behaviors and communications that can characterize a toxic relationship.
Beebe et al. (2017) identify several factors—deceiving, jealousy, criticizing, discon�rming, withdrawing,
and abusing both mentally and physically. Oftentimes, there is also relational violence in toxic
relationships. These authors also claim that acts of relational violence communicate anger,
frustration, lack of control, and disregard for a partner and the relationship, while instilling fear and
engendering retaliation, counterattacks, and subversion (Beebe et al., 2017, p. 283).
Obviously, there is a degree of severity in a toxic relationship, which is determined by the degree of
harm to one or both of the people involved. Even when there is a signi�cant degree of harm, sometimes
people chose to stay in the relationship. Why?
The social exchange theory is an interpersonal communication theory about costs and bene�ts that
may help you understand what is happening. Thibault and Kelley (1952), in their seminal book, The
Social Psychology of Groups, explain that people estimate what rewards and costs they would incur
from the outcomes of interpersonal interactions and situations. People have a natural tendency to
increase rewards or move toward situations that seem to have rewards and move away from situations
that are estimated to incur costs. Therefore, in case of toxic relationships, why someone stays in a
severe toxic relationship may be better understood if viewed by the social exchange theory.
In this case, the injured person may be staying in the relationship because the cost of leaving is
perceived to be higher than the cost of staying. If this is the reason, then there is a greater tendency to
avoid interaction with the relationship partner or �ght back by engaging in a similar toxic behavior,
thereby creating a circular pattern that is often hard to break. It is advisable for people in these types
of toxic relationships to get professional help to either break the toxic communication patterns or help
the harmed party leave the relationship.
If the relationship is only milStress Management
Stress does affect how and why we communicate. The old adage is when you squeeze an orange, you
get orange juice. Using this metaphor, what happens when we are squeezed or stressed? Oftentimes,
the result is that our patience is tested and we react and speak without thinking. Anger is often about
deeper issues than what we are arguing about. For example, it is common to feel stressed when we feel
that there are too many demands on us—time, money, caretaking, problem solving, and so on. When
we are stressed, our body and mind suffer and it is harder to have constructive and supportive
conversations.
Since it is a given fact that you will always have some stress in your life, the question is how to manage
your stress so that it doesnt affect your health and your relationships. The �rst place to start is to
recognize that you have the control and ability to manage your own stress. Although the stressful
circumstances may be caused by another person, only you can manage your stress. Stress is a reaction
to perceived and real problems.
Referring back to con�ict and problem solving, remember that the problem you name is the problem
you set out to solve. This gives you a key tip for managing stress. If you feel more stressed by assessing
the problem as unsolvable or debilitating, then you can work at reframing the problem.
Reframing is an effective way to manage stress. For example, ask yourself—is this particular problem
or issue a mountain or a mole hill? Your self-talk or how you think about a problem in�uences how you
feel about the problem. For example, when you say to yourself that you really hate traf�c and that a
traf�c jam makes you feel angry, the words that you choose to describe the traf�c give you stress.
Instead, if you say that you dont like being stuck in traf�c but you can use the time to listen to your
favorite music, then your stress will be lessened. Positive self-talk is a key for managing stress.
So what is positive self-talk? First, you need to be aware of what you are saying to yourself. Examine
the word choices that you use to describe the problem. Ask yourself, can you reframe or reword your
description of the problem? You feel you have control or dont have control over the situation because
of the words you use. For example, when you think of a situation as would have, could have, or
should have, you are thinking about the issue in the past tense. The fact is that it is impossible to
could have, would have, and should have in the present moment. You cant go back and redo the
action. Using this type of language can make you feel helpless and, as a consequence, feel stressed and
depressed. Reframing in this case would be to substitute the past tense verbs with the present and the
future tense.
For example, Maria is a stockbroker in a major brokerage �rm. She gets tremendous pressure from
management to bring in substantial new clients. Recently, Maria received a call frCOM2006 Week 4 Project Rubric
Course: COM2006-Interpersonal Communication SU01
Criteria
No Submission
0 points
Emerging (F
through D Range)
(6-7)
7 points
Satisfactory (C
Range) (7-8)
8 points
Proficient (B
Range) (8-9)
9 points
Exemplary (A
Range) (9-10)
10 points
Criterion Score
Described the
conflict
situation
/ 10Student did not
submit
assignment
Work does not
meet assignment
expectations;
shows little or no
understanding of
assignment
concepts
Assignment
partially meets
expectations
with minimal
depth;
demonstrates a
limited
understanding of
the assignment
concepts
Assignment
meets
expectations
with all
components
being addressed;
demonstrates
the ability to
evaluate and
apply key
assignments
concepts
Assignment
exceeds
expectations
with exceptional
depth; presents
all requirements
of the
assignment;
demonstrates
the ability to
evaluate, apply
and synthesize
key assignment
concepts
Criteria
No Submission
0 points
Emerging (F
through D Range)
(6-7)
7 points
Satisfactory (C
Range) (7-8)
8 points
Proficient (B
Range) (8-9)
9 points
Exemplary (A
Range) (9-10)
10 points
Criterion Score
Criteria
No Submission
0 points
Emerging (F
through D Range)
(6-7)
7 points
Satisfactory (C
Range) (7-8)
8 points
Proficient (B
Range) (8-9)
9 points
Exemplary (A
Range) (9-10)
10 points
Criterion Score
Analyzed the
conflict using
the conflict
process stages
/ 10Student did not
submit
assignment
Work does not
meet assignment
expectations;
shows little or no
understanding of
assignment
concepts
Assignment
partially meets
expectations
with minimal
depth;
demonstrates a
limited
understanding of
the assignment
concepts.
Assignment
meets
expectations
with all
components
being addressed;
demonstrates
the ability to
evaluate and
apply key
assignments
concepts
Assignment
exceeds
expectations
with exceptional
depth; presents
all requirements
of the
assignment;
demonstrates
the ability to
evaluate, apply
and synthesize
key assignment
concepts
Criteria
No Submission
0 points
Emerging (F
through D Range)
(6-7)
7 points
Satisfactory (C
Range) (7-8)
8 points
Proficient (B
Range) (8-9)
9 points
Exemplary (A
Range) (9-10)
10 points
Criterion Score
Criteria
No Submission
0 points
Emerging (F
through D Range)
(6-7)
7 points
Satisfactory (C
Range) (7-8)
8 points
Proficient (B
Range) (8-9)
9 points
Exemplary (A
Range) (9-10)
10 points
Criterion Score
Discussed the
reasons or
sources of the
conflict
/ 10Student did not
submit
assignment
Work does not
meet assignment
expectations;
shows little or no
understanding of
assignment
concepts
Assignment
partially meets
expectations
with minimal
depth;
demonstrates a
limited
understanding of
the assignment
concepts
Assignment
meets
expectations
with all
components
being addressed;
demonstrates
the ability to
evaluate and
apply key
assignments
concepts
Assignment
exceeds
exp
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