Fluent Essays

MobileGo Project Recovery The project management office or project office (PMO) is concerned that the MobileGo project is behind schedule and in danger of being late. Assume that a project meeting has been scheduled so that you and your project team can propose a course of action to reduce the project schedule. The PMO has provided your team with  project simulation data spreadsheet . To prepare for this PMO meeting, carry out the following:  Analyze the data provided in the spreadsheet, and calculate at least two options for crashing the schedule.  Identify likely risks associated with your revised schedule as well as your strategy for their mitigation.  Evaluate concerns associated with the motivation of the team given the increase in project complexity, the additional overtime, and the high-pressure environment that the team is likely to face.  Explain the steps you will take as project manager to hold the team together and keep it functioning despite the difficulty.  Complete the crash calculations and options in a Word or Excel document, and submit it for grading. Additionally, you will create a PowerPoint presentation of at least 10 slides that explains your crash plan as well as your overall plan to successfully lead the team to the finish line. Use at least one outside source to support your recommendations for improvement. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations following proper APA Style. You must either use speaker notes or audio to fully explain your slides. Be sure to elaborate in your speaker notes or audio; do not simply repeat the text from your slides. Course Project Scenario   The Course Project Scenario In this course, you are introduced to a complex project scenario as follows: You have been assigned to be the project manager for the facility, equipment, and business system upgrade of a call center. This requires: *moving all existing call center stations to a newer, larger facility; *installing and testing a high speed, high capacity Wi-Fi network in the new facility; *upgrading workstations so that they include wireless capability; *installing a new call center management software; and *converting a legacy proprietary business system with a CRM application to a new business system. In this project scenario, time is of the essence. The project sponsor requires that the project take no longer than 6 months to complete. Further, the budget is constrained so that the number of people assigned to the project is very limited and includes the following:   Outside consultants: 2 Project Manager: 1 Business system project lead: 1 Business system implementation team: 3 Wireless system project lead: 1 Wireless system implementation team: 3 Relocation project lead: 1 Relocation team: 2 Workstation project lead: 1 Workstation upgrade team: 2 Outside contractors: Up to five multidisciplinary contractors are allowed in the budget. Note: The wireless system project lead and the workstation project lead are the same person. Two of the three-member wireless system implementation team overlap with the workstation team. This means that only four resources are available for the wireless system implementation and workstation upgrade (not counting the possible use of contractors). The total resources available to the project include 14 people plus 5 contractors.   In this assignment, you will use this scenario to identify the project requirements, define the project scope using a work breakdown structure (WBS), and define the activities required to produce project deliverables.   Background   MobileGo is a small company that sells prepaid mobile phones in selected markets. Its primary sales and service channel is carried out over the internet and by phone. Sales and service has been supported with a team of 36 customer service representatives in a small building. Customers, accounts, and all business functions have traditionally been managed by a proprietary software application using in-house servers that was contracted out early in the founding of the company. All workstations currently connect to the internet and the internal servers supporting the legacy business system and office applications. This is a problem because the company had to move workstations to different parts of the building as the company has grown (thereby making network wiring out of control). The company has grown 150\% over the last 5 years and as a result, the systems, the building, and the overall infrastructure have become outgrown. The company has therefore recognized the need to move to a new location and upgrade workstations and systems. The immediate need is to expand from 36 stations to 50—with the plan to triple that number within the next 3 years. The immediate challenges are little funding and people to spare for this set of initiatives. With multiple activities occurring at once and severe constraints on schedule and resources, it is acknowledged that this is a highly complex project.   The Assignment   You have been assigned as the overall project manager for this important initiative. Your supporting team consists of 14 members (not counting contractors), including two outside consultants supporting the business system and wireless upgrade. Now that you have been given this important assignment, here are your next steps:   1. Identify what you deem to be the client requirements. 2. Using the requirements list, create a work breakdown structure (WBS) that identifies all project deliverables. 3. Identify the activities (tasks) required to produce each project deliverable. 4. When identifying project activities, highlight each that may be expected to require the same resources to be carried out in parallel. These highlights will be your first clue that the management of the project can be expected to require some complex maneuvering. Guidance notes: The client requirements should be three pages in length to summarize. You must use at least one outside source that is peer-reviewed or academic in nature from the CSU Online Library. Draw upon the high-level project scenario and, in addition, feel free to draw upon your own experience or research when developing the requirements. Also, remember that the WBS includes deliverables only rather than activities. While the WBS may be written in either a graphical or indented outline form, the indented outline may be a better approach. This is because the activities, once identified, may be easily layered over the project deliverables when using the outline form. Submit the requirements summary in a Word document. The WBS and Activity Identification exercise may be completed using either Word or Excel.   Unit VI Earned Value Activity Start Planned Duration Actual Duration Plan Date Actual Date Difference Budget Actual Difference Resource Label Resources Number Hourly $ Total $ Duration (days) Grand Total Call Center Stations OC1 Outside consultant 1 1 $ 150.00 $ 150.00 Call center stations inventory 3/1/20 14 14 3/15/20 3/15/20 0 $2,100.00 $2,100.00 $0.00 OC1 OC2 Outside consultant 2 1 $ 150.00 $ 150.00 Call center layout-new 3/15/20 15 18 3/30/20 4/2/20 -3 $ 4,500.00 $ 5,400.00 -$900.00 C1,C2,C3 PM Project Manager: 1 $ 100.00 $ 100.00 Call center stations breakdown 4/2/20 8 13 4/10/20 4/15/20 -5 $ 2,400.00 $ 3,900.00 -$1,500.00 C1,C2,C3 BSPL Business system project lead: 1 $ 125.00 $ 125.00 Call center stations pack 4/10/20 5 20 4/15/20 4/30/20 -15 $ 1,500.00 $ 6,000.00 -$4,500.00 C1,C2,C3 BSIT Business system implementation team: 3 $ 350.00 $ 1,050.00 Call center stations move 4/30/20 10 10 4/20/20 5/10/20 -20 $ 2,000.00 $ 2,000.00 $0.00 C1,C2,C3 WSPL Wireless system project lead: 1 $ 100.00 $ 100.00 Call center stations install 5/10/20 9 15 5/1/20 5/25/20 -24 $1,800.00 $3,000.00 -$1,200.00 C4,C5 WSIT Wireless system implementation team: 3 $ 85.00 $ 255.00 Office Furniture & Equipment Move RPL Relocation project lead: 1 $ 90.00 $ 90.00 Inventory furniture 3/15/20 15 15 3/30/20 3/30/20 0 $1,350.00 $1,350.00 $0.00 RPL RT Relocation team: 2 $ 250.00 $ 500.00 Inventory equipment 3/30/20 11 11 4/10/20 4/10/20 0 $6,435.00 $6,435.00 $0.00 WPL,WUT WPL Workstation project lead: 1 $ 85.00 $ 85.00 Create office layout 4/10/20 5 5 4/15/20 4/15/20 0 $2,925.00 $2,925.00 $0.00 WPL,WUT WUT Workstation upgrade team: 2 $ 250.00 $ 500.00 Dissassemble 4/15/20 5 7 4/20/20 4/22/20 -2 $2,925.00 $4,095.00 -$1,170.00 WPL,WUT C1 Contractor 1 1 $ 100.00 $ 100.00 Pack 4/22/20 9 9 5/1/20 5/1/20 0 $5,400.00 $5,400.00 $0.00 WUT, C1 C2 Contractor 2 1 $ 100.00 $ 100.00 Move 5/1/20 14 16 5/15/20 5/17/20 -2 $8,400.00 $9,600.00 -$1,200.00 WUT, C1 C3 Contractor 3 1 $ 100.00 $ 100.00 Install 5/17/20 3 8 5/20/20 5/25/20 -5 $1,800.00 $4,800.00 -$3,000.00 WUT, C1 C4 Contractor 4 1 $ 100.00 $ 100.00 Wi-Fi C5 Contractor 5 1 $ 100.00 $ 100.00 New site survey 3/10/20 5 5 3/15/20 3/15/20 0 $1,250.00 $1,250.00 $0.00 WSPL,OC2 Develop requirements 3/15/20 15 15 3/30/20 3/30/20 0 $5,325.00 $5,325.00 $0.00 WSPL,WSIT Vendor search 3/20/20 21 21 4/10/20 4/10/20 0 $2,100.00 $2,100.00 $0.00 WSPL Vendor selection 4/20/20 10 13 4/30/20 5/3/20 -3 $2,550.00 $3,315.00 -$765.00 WSIT Design layout 4/15/20 5 15 4/20/20 4/30/20 -10 $450.00 $1,350.00 -$900.00 WSPL Order Wi-Fi equipment 4/30/20 1 5 5/1/20 5/5/20 -4 $250.00 $1,250.00 -$1,000.00 WSPL Install Wi-Fi system 5/5/20 10 13 5/15/20 5/18/20 -3 $850.00 $1,105.00 -$255.00 WSIT Test Wi-Fi system 5/18/20 7 5/25/20 5/25/20 0 $3,500.00 WSIT Station Upgrade Wireless card selection 3/30/20 21 21 4/20/20 4/20/20 0 $12,600.00 $12,600.00 $0.00 WUT,C1 Order wireless cards 4/20/20 11 11 5/1/20 5/1/20 0 $5,500.00 $5,500.00 $0.00 WUT Install PC wireless cards 5/1/20 14 18 5/15/20 5/19/20 -4 $11,200.00 $14,400.00 -$3,200.00 WUT,C1,C2,C3 Load software 5/19/20 6 5/25/20 5/25/20 0 $1,200.00 C4,C5 Test wireless PC 5/25/20 5 5/30/20 6/2/20 -3 $3,000.00 WUT,C1 Call Center Software Install software 5/25/20 10 5/15/20 5/30/20 -15 $5,850.00 WPL,WUT Test software 5/3/20 27 5/30/20 6/5/20 -6 $15,795.00 WPL,WUT Software training 6/5/20 4 6/1/20 6/10/20 -9 $2,340.00 WPL,WUT Trial run 6/10/20 5 6/15/20 6/17/20 -2 $750.00 OC1 Cutover to new software 6/17/20 13 6/30/20 6/30/20 0 $1,950.00 OC1 Business System Software Install software 5/25/20 5 5/30/20 6/2/20 -3 $5,875.00 $5,875.00 BSPL, BSIT Test software 6/13/20 2 6/15/20 6/15/20 0 $2,350.00 $2,350.00 BSPL, BSIT Software training 6/17/20 3 6/20/20 6/23/20 -3 $3,975.00 $3,975.00 BSPL, BSIT,OC1 Trial run 6/24/20 6 6/30/20 6/30/20 0 $7,050.00 $7,050.00 BSPL, BSIT Cutover to new software 7/12/20 3 7/15/20 7/18/20 -3 $3,525.00 $3,525.00 BSPL, BSIT UNIT VIII_Recovery Task Duration Number Activity Predecessor Best-Case Likely Worst-Case Duration Variance Alpha Beta Random Path Length Start 0 0 0 0 0 0 Start-1-2-3-7-4-9-12-13-14 81.22 23.4793412721 1 Wireless card selection Start 18 21 28 21.67 2.78 2.70 4.66 22.9979362537 Start-1-2-3-7-5-12-13-14 75.06 13.3167599616 2 Order wireless cards 1 6 11 18 11.33 4.00 3.51 4.38 11.599389534 Start-1-8-13-14 54.52 13.5289703298 3 Install PC wireless cards 2 10 14 21 14.50 3.36 3.15 4.55 17.6327635662 Start-1-2-3-7-6-12,13,14 56.83 6.0605395877 4 Load software 7 4 6 15 7.17 3.36 1.84 4.54 7.3587036708 Start-1-2-3-7-10-13-14 74.81 6.128248494 5 Test Wireless PC 7 4 5 10 5.67 1.00 1.73 4.49 5.6099388732 Start-1-2-3-7-11-13-14 83.68 6 Call Center Software 7 13.3196957612 7 Install software 3 4 10 15 9.83 3.36 4.22 3.74 9.9230280541 Critical Path # 6 23.4881418869 8 Test software 1 21 27 35 27.33 5.44 3.58 4.34 24.2266192446 Critical Path Start-1-2-3-7-11-13-14 3.241011386 9 Software training 4 3 4 7 4.33 0.44 2.33 4.67 4.4173947048 6.8833109791 10 Trial run 7,12 4 5 11 5.83 1.36 1.56 4.40 5.3608572429 Trial Duration Critical Path 12.8856509987 11 Cutover to new software 7 8 13 17 12.83 2.25 4.27 3.68 14.235793416 5.33 6 12 Business System Software 7 1 20.3963836741 4 5.0714306705 13 Install software 12, 8 3 5 9 5.33 1.00 2.94 4.62 4.5628671982 2 21.3373924926 4 1.6156660907 14 Test software 13 1 2 5 2.33 0.44 2.33 4.67 2.7314646869 3 17.3076145502 1 9.8439664968 15 Software training 13 2 3 10 8.67 1.78 3.33 0.67 9.6436868856 4 23.7122478765 4 4.851824067 16 Trial run 13 4 10 18 5.67 5.44 0.33 2.45 4.1694283889 5 19.4734548334 1 2.0000000256 17 Cutover to new software 13 2 3 12 2.33 2.78 0.01 0.15 2 6 20.2547083104 2 7 25.6512534416 1 8 24.6239616244 1 9 21.778658588 1 Task Duration ES EF LS LF TS Critical Best Likely Worst Budget Crash Days Cost per day improve Max 1 Station Upgrade 2 Wireless card selection 21.67 0.00 21.67 0.00 21.67 0.00 TRUE 18 21 28 $12,600.00 5 $500.00 $2,500.00 3 Order wireless cards 11.33 21.67 33.00 21.67 33.00 0.00 TRUE 6 11 18 $5,500.00 4 $850.00 $3,400.00 4 Install PC wireless cards 14.50 0.00 14.50 0.00 14.50 0.00 TRUE 10 14 21 $11,200.00 4 $1,225.00 $4,900.00 5 Load software 7.17 0.00 7.17 -20.00 -12.83 -20.00 FALSE 4 6 15 $1,200.00 1 $600.00 $600.00 6 Test Wireless PC 5.67 0.00 5.67 -18.50 -12.83 -18.50 FALSE 4 5 10 $3,000.00 2 $425.00 $850.00 7 Call Center Software 8 Install software 9.83 0.00 9.83 -9.83 0.00 -9.83 FALSE 4 10 15 $5,850.00 3 $750.00 $2,250.00 9 Test software 27.33 14.50 41.83 14.50 41.83 0.00 TRUE 21 27 35 $15,795.00 6 $525.00 $3,150.00 10 Software training 4.33 0.00 4.33 -4.33 0.00 -4.33 FALSE 3 4 7 $2,340.00 1 $600.00 $600.00 11 Trial run 5.83 0.00 5.83 -5.83 0.00 -5.83 FALSE 4 5 11 $750.00 1 $750.00 $750.00 12 Cutover to new software 12.83 41.83 54.67 -12.83 0.00 -54.67 FALSE 8 13 17 $1,950.00 2 $335.00 $670.00 13 Business System Software 14 Install software 5.33 0.00 5.33 0.00 5.33 0.00 TRUE 3 5 9 $5,875.00 1 $500.00 $500.00 15 Test software 2.33 5.33 7.67 5.33 7.67 0.00 TRUE 1 2 5 $2,350.00 0 $850.00 $0.00 16 Software training 8.67 7.67 16.33 7.67 16.33 0.00 TRUE 2 3 10 $3,975.00 2 $1,225.00 $2,450.00 17 Trial run 5.67 16.33 22.00 16.33 22.00 0.00 TRUE 4 10 18 $7,050.00 1 $600.00 $600.00 18 Cutover to new software 2.33 2 3 7 1.50 0.69 2 3 12 $3,525.00 0 $425.00