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There three assessment task. will provide resources to help finish the assignment. bsbmgt516_facilitate_continuous_improvement_student_workbook_4.0.pdf Unformatted Attachment Preview BSB51918 – Diploma of Leadership and Management BSBMGT516 FACILITATE CONTINUOUS IMPROVEMENT Student Workbook Contents Instructions to Students ...................................................................................................... 3 Unit Application .................................................................................................................... 3 Prerequisites ......................................................................................................................... 3 Purpose of Assessment ........................................................................................................ 3 Competency/Submission Details ......................................................................................... 3 Re-assessment...................................................................................................................... 4 Appeals.................................................................................................................................. 4 Reasonable Adjustments ...................................................................................................... 5 Learning Resources .............................................................................................................. 6 AT1 Written Knowledge Questions ...................................................................................... 7 AT2 Project & Role Play ...................................................................................................... 10 Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 2 Instructions to Students This workbook contains the details of your assessment and the guidelines for you to be able to complete it. Unit Application This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. Prerequisites There are no pre-requisites for this unit. Purpose of Assessment Successful completion of assessments will contribute to the attainment of the following unit of competency: BSBMGT516 Facilitate Continuous Improvement Competency/Submission Details For you to achieve competency in this unit, you are required to complete the following assessment and submit on the due date specified in your Training Plan. You must achieve a satisfactory outcome in all assessment tasks. Assessment Number Method of Assessment Assessment 1 Written Knowledge Questions Assessment 2 Project & Role Play Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 3 Upon completion of the assessment, your trainer/assessor will mark each assessment task and complete a Unit Summary Sheet to record the results and feedback. The trainer/assessor will discuss the results/feedback with you and ask you to sign the declaration as evidence that the feedback session has occurred. There are two (2) outcomes of each assessment: S = Satisfactory NS = Not Satisfactory (requires more training) You will be marked as Competent (C) upon completion of the unit when your trainer/assessor is satisfied that you have completed all assessment tasks and provided the appropriate evidence required to meet all criteria. Otherwise, you will be marked as Not Yet Competent (NYC) and provided an opportunity for re-assessment. To record your results for the unit, your trainer/assessor will complete the unit summary sheet and submit it to the training coordinator for a review and quality check. Once it has been cleared by the training coordinator, the result sheet will be forwarded to the Administration Department for entry into the Student Management System. The completed assessment and unit summary sheet will be stored in the individual student’s file. Re-assessment If the result of your assessment is Not Yet Competent (NYC), you will be given an opportunity for reassessment. You will only work on the components of the assessment that were marked “Not Satisfactory”. Please note that MIV will provide you with two (2) attempts for assessment at no cost. If you do not satisfy the assessment criteria in the 1st attempt then you will be provided with an opportunity for re-assessment. If you are not able to achieve competency with both of these opportunities, then you will be required to repeat the unit at your own cost which will also affect your duration of study. Appeals If you are unhappy or do not agree with the result of the assessment, you are advised to speak with your trainer/assessor. The trainer/assessor will provide an explanation regarding the outcome you have received and provide appropriate feedback. However, if you are still unhappy, you can bring the concern to the RTO Manager or formally lodge an appeal (please refer to the Complaint and Appeal Policy and Procedure). Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 4 Reasonable Adjustments If you have any special needs or disabilities, reasonable adjustment will be organised in accordance with MIV’s Students with Special Needs Policy and Procedure. This may include but is not limited to:  Visual difficulty – we can assist by making adjustments such as enlarging print of documents and assessment tools and forms.  Physical disabilities – assessment may be broken down into shorter/longer lengths of time where applicable.  Illness or other medical condition – due date may be extended. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 5 Learning Resources 1. Student workbook 2. PowerPoint Presentation 3. Mercury Pty Ltd. simulated workplace environment 4. Samples of workplace documentation and other resources normally used in the workplace Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 6 AT1 Written Knowledge Questions Task For this assessment task you are to answer a series of questions. You are required to answer all questions in detail, using examples where possible to demonstrate your understanding. Take care to read the questions carefully as some many require more than one answer. Submission requirements All work must be typed in a word document and submitted to your assessor by the due date. Your work must include a header with the unit name and code and the footer must include your full name and the assessment name. Conditions This is an open book assessment. You may ask your assessor for clarification on questions, but they are not able to assist you with any answers. You will be assessed on your ability to: Resources  answer all parts of the questions and provide examples where asked  draw on the knowledge you have gained throughout the sessions  communicate your thoughts and ideas.  Textbook  Computer with internet access  Pens and handouts Location This assessment will be completed during class and own time Timeframe This assessment task should take you approximately 2-4 hours to complete. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 7 1. When a member of your team wants to make a suggestion on how something in your workplace can be improved how should you respond? 2. What is the attitude of the team in relation to change and continuous improvement, and what role does the organisational structure, culture and management play in this attitude? 3. What can you do to encourage and support team members to participate in decision making and to take responsibility for continuous improvement? 4. What mentoring and coaching could you plan to do to ensure that team leaders consider continuous improvement to be part of their normal work life? 5. What are some resources you can access to help with mentoring and coaching? 6. How can you cater to different learning styles and types? 7. How can coaching and mentoring encourage team members to embrace change and continuous improvement? 8. How can you ensure that changes you implement in your workplace are sustainable? 9. How would you ensure that continuous improvement processes are communicated to your team? 10. Continuous improvement should be an ongoing process. Describe one system and one procedure you would put in place to support effective continuous improvement. 11. Explain how the system and procedure described in question 10 will support continuous improvement. 12. Explain how a continuous improvement system can affect the quality of an organisations services or product. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 8 13. Explain how a continuous improvement system can assist a manager in the process of performance management. 14. Explain how a continuous improvement system can be linked to the sustainability of an organisation. 15. Explain how a continuous improvement system can assist an organisation with their knowledge management system. 16. Describe the key elements you would consider when you are making improvements to office sustainability Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 9 AT2 Project & Role Play Task For this project you are required to create and implement a range of strategies that will assist you in affectively implementing continuous improvement Conditions All work must be typed in a word document and submitted to your assessor by the due date. Your work must include a header with the unit name and code and the footer must include your full name and the assessment name. Resources This is an open book assessment. You may ask your assessor for clarification on questions, but they are not able to assist you with any answers. You will be assessed on your ability to: Submission requirements  answer all parts of the questions and provide examples where asked  draw on the knowledge you have gained throughout the sessions  communicate your thoughts and ideas.  Students Assessment  Pen and Paper  Access to Internet and word processing software  Simulated business materials such as policies and procedures etc.  Research materials such as books, Internet, magazines, workplace documentation, policies and procedures etc. Location This assessment will be completed during class and own time Timeframe This assessment task should take you approximately 10-12 hours to complete. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 10 Part One Step 1 The first step to your project is to identify a process or service within your workplace, or a business you have experienced (for example you may base the project on a restaurant you have attended, or a shop, or bank etc…) Once you have established what it is you wish to improve you then need to develop a strategy that you would implement to gain your teams input in how this can be improved, your strategy should also include how you are going to communicate this need for improvement to all stakeholders, and how they can contribute to the planning and implementing of the improvements. In your introduction, dedicate a minimum of four (4) paragraphs explaining the following:  how systems and procedures can support effective continuous improvement  how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability  reinforce the value of innovation to the vision and objectives of the organisation. Step 2 Using the strategy created in step one, you are now required to use this to lead your team to actively get involved in working with you Hold a meeting with your team (your classmates will play the role of your team). You will be required to:  Brief them on the process or service you believe needs improving.  To come up with a minimum of two (2) ideas on how the process or service can be improved. Be sure to capture their insights and experiences from current business activities, or from previous business activities, that may assist in improving the process or service. Ensure you discuss ideas on appropriate ways of celebrating and promoting innovation. You will need to provide documented evidence of this step; this will need to be in line with your strategy. For example, meeting then meeting minutes should be included which also lists the names of staff that attended. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 11 Your assessor will use the following Observation Checklist provided to assess you, so make sure you read it before commencing your role play to ensure you address all the performance criteria. Observation Checklist – Coaching/Mentoring session Name of Assessor: ________________________________________ Did the participant: Yes Improvement Required Assessor Comments Assessor will provide written details of the observation against each of the listed evidence criterion 1. Address all aspects of their proposal with the team 2. Demonstrate positive reception of ideas from others during the meeting 3. Acknowledge suggestions, improvements and innovations from their colleagues Assessors name: _________________ Assessors signature: _____________________________ Step 3 Now that you have collected a couple of ideas on how the process or service can be improved, you need to evaluate each of these from a sustainability perspective. Create a short report detailing each idea, and the sustainability impact they will have on the organisation as a whole. This report should be written in a manner in which you could use to present to senior management or the board of directors of the organisation. Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 12 Step 4 Select one (1) of the ideas and create an implementation and monitoring plan which can be shared with the relevant stakeholders for the new improved process or service. Your implementation plan should include:  A description of what service or process is being improved  An explanation of why the improvement is required  How the improvement will enhance the organisation  A detailed process of how stakeholders will be recruited, trained, mentored and coached in the new improved process or service  A detailed process of how team members will be actively encouraged to participate in decisionmaking processes, assume responsibility and exercise initiative as appropriate  A strategy on how you are going to monitor and adjust and communicate changes and progress during the implementation  A process for ensuring that team members are kept up to date with the progress and outcomes  A strategy and process for documenting and recognising staff performance, how they relate to KPIs and communicating these to relevant stake holders  A strategy for monitoring further areas of improvements  The legislative framework that impacts on operations in the relevant workplace context Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 13 Part Two With a partner role play the process of mentoring/coaching a team member as per the process documented in Step 4 of Part 1. This will consolidate your knowledge of implementing a process you have created. This role play must be a minimum of (5) five minutes to a maximum of (10) ten minutes. It must address all the aspects your documented process and a copy of the coaching/mentoring process needs to be submitted to your assessor prior to the role play. If the participant has a suggestion to modify an aspect of the process, ensure you are open to receive this feedback and work with it. Your assessor will use the following Observation Checklist provided to assess you, so make sure you read it before commencing your role play to ensure you address all the performance criteria. Observation Checklist – Coaching/Mentoring session Name of Assessor: ________________________________________ Did the participant: Yes Improvement Required Assessor Comments Assessor will provide written details of the observation against each of the listed evidence criterion 1. Address all aspects of their documented coaching/mentoring process 2. Demonstrated positive reception of ideas from others and provided constructive advice during the mentoring/coaching session 3. Demonstrated positive reception of ideas from others and provided constructive advice during the mentoring/coaching session Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 14 4. Acknowledged suggestions, improvements and innovations from their colleagues Assessors name: _________________ Assessors signature: _____________________________ Mercury Institute of Victoria Pty Ltd © MIV BSBMGT516-Student Workbook: Version: 4.0 CRICOS Provider Code: 03439M RTO Number: 41264 15 ... Purchase answer to see full attachment