week 8 - Narrative Persuation - Business Finance
Read the materials and answer the questions given by the professor. Please answer in detail. Examples can be used as appropriate.
_questions.docx
de_graaf_et_al.__2012.pdf
green_brock_role_of_transportation_2000.pdf
moyer_guse___nabi.pdf
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1. How does narrative persuade? Consider the different variables that you read about
across the readings - transportation, identification, etc.
2. How might narrative influence our beliefs about social norms? Particularly fiction?
And how long might we expect any narrative effects to last?
3. Why might narrative be more persuasive than other kinds of persuasive messaging?
e.g what types of resistance does it get around?
4. In messages or persuasive campaigns how could we design messages to induce the
following... greater transportation? greater identification?
5. In what context beyond a text-based story might we see narrative effects? For
example, the Moyer-Guse & Nabi article examined educational television...
CRX40859
4
CRXXXX10.1177/0093650211408594De Graaf et al.Communication Research
© The Author(s) 2011
Reprints and permission: http://www.
sagepub.com/journalsPermissions.nav
Identification as a
Mechanism of
Narrative Persuasion
Communication Research
39(6) 802–823
© The Author(s) 2012
Reprints and permission:
sagepub.com/journalsPermissions.nav
DOI: 10.1177/0093650211408594
http://crx.sagepub.com
Anneke de Graaf1, Hans Hoeken2, José Sanders2,
and Johannes W. J. Beentjes1
Abstract
To provide a causal test of identification as a mechanism of narrative persuasion, this study
uses the perspective from which a story is told to manipulate identification experimentally
and test effects on attitudes. In experiment 1, 120 participants read a story that was told
either from the perspective of one character or another character, with both characters
having opposing goals. Results showed that perspective influenced identification and story
consistency of attitudes. Moreover, identification with one of the characters mediated
the effect of perspective on attitudes. In experiment 2, 200 participants read a different
story that was told from one of two perspectives, with both characters having opposing
opinions. Results showed that identification with both characters mediated the effect of
perspective on attitudes. The results of these experiments indicate that identification can
be a mechanism of narrative persuasion.
Keywords
narrative persuasion, identification, narrative engagement, transportation, perspective
Identification as a Mechanism of Narrative Persuasion
It is by now well-established that narratives can have effects on readers’ real-world beliefs
and attitudes (e.g., Appel & Richter, 2007; Diekman, McDonald, & Gardner, 2000; Strange
& Leung, 1999). This phenomenon has been termed “narrative persuasion” and has attracted
research interest from various disciplines such as health communication (Green, 2006),
entertainment-education (Morgan, Movius, & Cody, 2009; Moyer-Gusé & Nabi, 2010),
1
University of Amsterdam, Amsterdam, The Netherlands
Radboud University Nijmegen, Nijmegen, The Netherlands
2
Corresponding Author:
Anneke de Graaf, Amsterdam School of Communication Research, University of Amsterdam,
Kloveniersburgwal 48, 1012 CX Amsterdam, The Netherlands
Email: a.m.degraaf@uva.nl
De Graaf et al.
803
and cultivation research (Busselle & Bilandzic, 2008). However, the exact mechanisms
through which narratives exert persuasive influence are not clearly established. Generally,
there is a consensus that the extent to which a reader is engrossed in a story or transported
into a story world plays a role in generating narrative effects (see, for example, Green &
Brock, 2000; Moyer-Gusé, 2008). Some research has shown that this narrative experience
can indeed influence persuasive outcomes (Green, 2004; Green & Brock, 2000). However,
recent research has shown that the experience of a narrative is multidimensional. (Busselle
& Bilandzic, 2009). Some dimensions may be more important for persuasive effects to
occur than others. Busselle and Bilandzic (2009), for instance, showed that their dimension of emotional engagement was correlated more strongly to story-consistent attitudes
than the dimension of attentional focus. Establishing which dimensions of the narrative
experience actually lead to persuasive effects will further expand our understanding of
the mechanisms of narrative persuasion (see Busselle & Bilandzic, 2009; Green, 2006,
p. 165).
In this article, we focus on the dimension of identification with story characters. Several
scholars put forward the idea that identification is a mechanism through which narratives exert
persuasive influence (e.g., Green, 2006; Slater & Rouner, 2002). Also, some associations have
been found between identification and story-consistent attitudes (De Graaf, Hoeken, Sanders,
& Beentjes, 2009; Iguarta, 2010). However, a causal test of the effect of identification on attitudes has not yet been provided. The correlational results found so far may also indicate that
readers who already share attitudes with a character identify more with this character. To rule
out this explanation, this article reports on two studies that manipulate identification experimentally and examine the mediating role of identification in narrative persuasion.
Narrative Engagement
Scholars have given different names to the experience that narratives typically generate.
Green and Brock (2000) adopt the term transportation from Gerrig (1993), which refers to
the experience of going into a narrative world. Green and Brock (2000, p. 701) define transportation as the focus of attention, emotion, and imagery on a story. Slater and Rouner
(2002, p. 178) employ the label absorption which they define as “vicariously experiencing
the characters’ emotions and personality.” Although there is some overlap between these
definitions, they differ in important respects. On the one hand, Slater and Rouner’s (2002)
definition focuses specifically on characters and shows correspondence to identification,
which has been defined as adopting the perspective of a character and consequently experiencing empathic emotions (Cohen, 2001, p. 251). On the other hand, both Gerrig’s
(1993) and Green and Brock’s (2000) definition of transportation does not refer to characters. Green and Brock (2000) do include emotion in transportation, but it is not specified
whether this needs to be related to characters. Moyer-Gusé (2008) acknowledges this point
when she notes that identification with characters goes beyond involvement with the narrative itself, or transportation. However, she also notes the overlap between identification
and transportation (Moyer-Gusé, 2008, p. 410). In sum, it is hard to draw a clear line
between transportation and identification.
804
Communication Research 39(6)
Empirical research by Busselle and Bilandzic (2009) provides insight into the relations
between these concepts. They use the term narrative engagement to refer to the experience
of a narrative. Their studies show that distinct dimensions of this experience can be discerned.
For instance, their factor analyses yielded a dimension of emotional engagement, which
consisted of both items about emotion evoked by the narrative and items about empathic
emotions for the characters. This dimension thus includes both the emotion aspect of transportation and the empathy aspect of identification, which shows that these two concepts
overlap. Other aspects of transportation, such as attentional focus on the story, loaded on a
different dimension, revealing that the attention aspect can be distinguished from identification. This study adopts the approach of Busselle and Bilandzic (2009) to see narrative
engagement as a complex concept in which multiple dimensions can be discerned.
Identification
As mentioned above, identification is an experience in which readers adopt the perspective
of a character and see the narrative events through the character’s eyes (Busselle &
Bilandzic, 2008; Cohen, 2001). Oatley (1994, 1999) conceptualizes this experience as a
reader adopting the character’s goals and plans. The reader then simulates or imagines the
events that happen to the character and experiences empathy or emotions which are in
consonance with the success or failure of these plans (Oatley, 1994, p. 69; Zillmann, 2006).
In other words, readers imagine what it is like to be a character and can have the illusion
of being a character (Cohen, 2001; Tan, 1994, p. 25).
Identification is proposed to be one of the mechanisms through which narratives can
change attitudes (Green, 2006; Slater & Rouner, 2002). Through the connections forged by
identification, implications of experiences and assertions of the character may shift a reader’s
beliefs (Green, 2006). When readers simulate or imagine the events that happen to a character in their imagination, they may come to understand what it is like to experience the
described events and thus their attitudes may become more consistent with this vicarious
experience (Mar & Oatley, 2008, p. 182). Similarly, Bandura’s social cognitive theory (1986,
2002) posits that identification with role models facilitates observational learning, such that
individuals acquire new ways of thinking and behaving by observing a model. Although this
theory is not limited to narratives or the media, characters in the media can also function as
role models for observational learning (Bandura, 2002).
There is some empirical evidence for the role of identification in narrative persuasion.
For instance, Busselle and Bilandzic (2009) showed that their scale of emotional engagement which consisted for a large part of items about empathic emotions was correlated to
story-consistent attitudes. Similarly, De Graaf et al. (2009) showed that a scale that included
items about taking the perspective of a character as well as items about empathizing with
the character was related significantly to story-consistent attitudes. However, in both these
studies, it is unclear whether identification was the cause of the effects on the attitude. The
opposite relation may hold as well; if participants hold similar attitudes as the character,
this similarity in attitudes may cause them to identify with this character rather than the
other way around. Several studies have shown that perceived similarity of a reader to a
De Graaf et al.
805
character can increase identification with the character (e.g., Andsager, Bemker, Choi, &
Torwel, 2006; Eyal & Rubin, 2003). Therefore, correlations between identification and
attitudes are not enough to conclude that identification leads to attitude change. Instead, a
causal test of the effect of identification on persuasive outcomes is needed to establish
whether identification can indeed function as a mechanism of narrative persuasion.
The Manipulation of Identification: The Role of Perspective
To establish a causal effect of identification on attitudes, identification needs to be manipulated. The definition of identification as adopting the perspective of a character (Cohen,
2001) suggests that the perspective from which a narrative is told may be a suitable means
to manipulate identification. Adopting the perspective of a character on the narrative
events in one’s imagination is a reader experience, whereas the perspective from which a
narrative is told is a text characteristic. Perspective as a text characteristic refers to the
physical and psychological point of perception which is presented in a story (Bal, 1997,
p. 143). So, when the perspective of a story is positioned with a particular character—who
will be referred to as the “perspectivizing character” in this article—this character’s vision
on the events and his or her reactions, such as thoughts, are presented. The most clear-cut
example of a perspectivizing character is the first-person narrator. In first-person narratives, readers have access to the perception and thoughts of a particular character, referred
to with “I,” which likely facilitates readers to take the perspective of this character in their
imagination (Oatley, 1999; Sanders & Redeker, 1996).
Although several authors posit that story perspective can influence identification (Cohen,
2001; Oatley, 1999), this has not yet been empirically established. However, there is some
empirical evidence for the effect of perspective on related concepts. Andringa (1986)
reported that participants who read a first-person narrative about a court session from the
judge’s perspective reported more understanding for the judge than participants who read
a first-person narrative from the defendant’s perspective. Likewise, Van Peer and Pander
Maat (1996) found that participants reading a story about a marital disagreement, in which
the perceptions and thoughts of the wife were presented, sympathized more with her than
participants reading the same story told from the perspective of the husband. As sympathy
and understanding for a character are closely related to identification (Cohen, 2001), these
studies suggest that the perspective from which a story is told is a suitable means to manipulate identification. Therefore, the first hypothesis of this study is:
Hypothesis 1: Readers of a story told from the perspective of a given character will
identify more with that character than readers of the same story told from the
perspective of another character.
The next step is to look at persuasive outcomes. Because identification is specifically
related to characters, attitudes will be assessed that are consistent with individual characters. This means that the attitude is related to a character in the story, for instance because
a character states his or her opinion on an issue, or because the attitude is implied by the
806
Communication Research 39(6)
experience of the character (e.g., when a character pursues a goal). Following from the
idea that the perspective of a character leads to identification with that character, it is also
expected that perspective influences character-related attitudes. Thus, the second hypothesis of this study is:
Hypothesis 2: Readers of a story told from the perspective of a given character will
have posttest attitudes more consistent with the attitudes related to that character
than will readers of the same story told from the perspective of another character.
Finally, to investigate whether identification with a character functions as a mechanism
of narrative persuasion, the third hypothesis of this study is:
Hypothesis 3: Identification with characters will mediate the effect of the perspective manipulation on posttest attitudes.
Experiment 1
Method
Materials. Two versions of a story were written about a job interview for a position of
web designer. One version of the story is told from the perspective of the applicant, a young
man in a wheelchair, the other from the perspective of a member of the selection committee,
a young programmer. This topic was chosen because the characters imply different sides on
issues related to disabled persons on the job market, such as positive discrimination. The
story ends when the applicant leaves the interview. It remains unclear whether he gets
the job or not. The manipulation of perspective is intended to increase identification with the
character from whose perspective the story is told. Participants who read the story from the
perspective of the applicant should identify more with the applicant than participants who
read the story from the perspective of the programmer and vice versa.
Perspective was established by several means (see Table 1 for examples of the manipulation). First, the perspectivizing character is referred to with I, whereas other characters
are referred to with the third-person pronoun (he) or a full noun phrase (e.g., the man).
Second, perceptions and thoughts of the perspectivizing character are presented. Thoughts
could not be inserted in exactly the same place of the story for both characters, because this
would have resulted in unnatural stories, but there are an equal number of thoughts in both
versions. Finally, a short sequence of events experienced by the perspectivizing character
before the actual job interview are included in both versions to enable readers to identify
with this character. The applicant is described as talking to his physiotherapist about his
preparation for the interview, whereas the programmer is described as talking to the manager about which candidates to invite for an interview.1
The two versions of the story were pretested to ensure that they were considered natural
and suitable by the target participants. Five students were instructed to read both versions
of the story critically and mark all elements in the story that they thought were unnatural or
807
De Graaf et al.
Table 1. Example of Perspective Manipulation: A Part of the Job Interview in Both Versions
Perspectivizing character = applicant
Perspectivizing character = programmer
“Let’s move on to talk about the position.
Why did you apply for this job?” the older
man asks.
[Thought 1] Again a question that is listed
on every website about job application.
“I applied because the job description fits
well to my education and work experience.
(. . .) That is why the job seems very suitable
for me.”
“Can you say what you like so much about
website design?’ the younger man asks.
[Thought 2] That is a question I did not
prepare for. After thinking about it shortly,
I say:
“The creative part. I like making something
completely new.”
Theo [the manager of the company] continues:
“Let’s move on to talk about the position. Why
did you apply for this job?”
“I applied because the job description fits well to
my education and work experience. (. . .) That is
why the job seems very suitable for me.”
[Thought 1] Again such a rehearsed answer. I
try to ask more to get a more original answer.
“Can you say what you like so much about
website design?”
The man looks at the wall shortly.
“The creative part. I like making something
completely new.”
[Thought 2] Ok, so he can also give an answer
that he did not prepare beforehand.
Note: Insertions (e.g., [Thought 1]) and blank lines were not present in the original versions.
wrong, either stylistically or in content. With their suggestions, the two versions of the
story were improved and adapted to the target group. The final versions of the story both
consist of approximately 3,700 words. Readability was kept the same for both versions
(Gunning Fog indexes: applicant: 8.55, programmer: 8.59).
Participants and procedure. The sample consisted of 120 students (79.8\% female, 20.2\%
male) from a Dutch university who were recruited in several first-year classes. The majority
studied at the Faculty of Arts (55.8\%), whereas the rest were either law students (22.5\%) or
social sciences students (21.6 \%). Age varied between 18 and 28, with an average of 19. The
experiment was administered to groups with a maximum of 10 participants in a classroom
setting. In every group, the conditions were randomly assigned. The experiment took 20 to
25 minutes to complete. After everyone in a group was finished, participants were debriefed
and paid €5 for participation. One participant in the control group was excluded from the
analysis because he missed an entire page of items. Other participants did not miss any items.
Design. The study used a between-subjects design with three conditions. One group (n = 40)
read the version of the story told from the applicant’s perspective and a second group
(n = 40) read the version of the story told from the programmer’s perspective. Both groups
answered all questions after reading the story. A third group (n = 40) acted as a control
group and answered the questions about attitudes before reading the story in order to establish a baseline of attitudes.
Questionnaire. The questionnaire consisted of questions about personal characteristics
(gender, age), attitudes toward issues related to disabled persons on the job market, identification, additional aspects of narrative engagement, and perceived ...
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