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I am attaching the paper which I worked on and I need to add few things. 1) Table of contents (mention all of the )2)Key recommendations- should be divides into primary and secondary.3) Analysis of investment ( see my document which i send to you now )4) have to mention about CEO/ recommendation ( I will send image as reference )5) organisational change impact should be expanded ( will send image) - If Needed reduce SWOT analysis into box as in my other document because it should be in 3500 words excluding references and Table of contents .6) Future opportunities and scope of this technology , advancement should be mentioned. U can use Future opportunities as heading and this can be in organisation change impact after that stake holder index which you are going to mention now.7) Appendix should be after limitations and gantt chart should be changed. Not sure whether you provides is right or wrong. And it should be weeks.Lastly, Some more references if you can add, will be good.I have attached the document which my friend submittedPart II is the paper I worked on. And Data collection is the paper which my friend has submitted. So please compare these 2 papers. whatsapp_image_2020_05_23_at_12.34.48.jpeg whatsapp_image_2020_05_23_at_12.34.48__1_.jpeg whatsapp_image_2020_05_23_at_13.10.14.jpeg _data_collection.edited.docx part_ii.docx Unformatted Attachment Preview Business case study part 2 Executive summary Private hospitals in Australia is been managed and operated by the non-state organisation or the private institutes which are running with the aim of either serving the society like the St. Cuthberts or for earning the profits like the other private hospitals. A hospital management system helps in tracking the entire journey of every patient right starting from booking the appointment to the medicine dosages prescribed. It virtually helps in carrying the burden of the staff of the hospital of managing and going through multiple files to find out the records of the patients. Private hospitals also need to uplift their game as they have been accused of being less effective and efficient as compared to the public hospital. It is evident as it was observed that a patient have to stay longer in the private sector as compared to the public sector. Contents Executive summary .................................................................................................... 2 Key recommendations................................................................................................ 4 Strategic context ........................................................................................................ 5 Analysis of the investment........................................................................................ 10 Financial coast and benefits ................................................................................. 10 Non-financial benefits and cost ............................................................................. 10 Risks of implementation ........................................................................................ 11 Organisational change impact .............................................................................. 12 Real options and future digital opportunities ......................................................... 13 Benefits realisation ................................................................................................... 14 Ethical and social implications .................................................................................. 15 Limitations ................................................................................................................ 16 Gantt chart ............................................................................................................... 16 References ............................................................................................................... 17 Key recommendations Primary recommendations Secondary recommendations 1. ACSS health is an integrated system which helps the health care systems with the billing by outsourcing the process altogether which helps in saving the time as well as reduce the staff requirement in the hospital which will help in saving the costs for the hospitals (Wade et al., 2014). • SimDay software for the automation of the patient administration system for all the hospitals. 2. EHR or the electronic health record for the patients which helps in recording the patients details in a digital form. All the information of the patients is been recorded i.e. all the demographic information plus the entire medical history of the patient, his allergies, past treatment procedures and all the lab tests done for the patients (Wade et al., 2014). • Medical Billing system software like MYNT for the better billing facilities in the hospital. • PREADMIT software for providing the personalised patient portal which will help in time and cost reduction • ECLAIMSTB software for the affordable solutions for claim clearance. It is recommended to CEO to take into consideration the SimDay system which is an integrated and comprehensive system designed for managing all the operations in the hospital. This software will help the management by getting them aware of the revenue streams, other critical metrics along with the patient records in real time at the fingertips. This system will allow the easy access to the data of the patients as well as provide the support in the decision making to the authorities of the hospitals. It will also help in the enhancing the integrity of the information by reducing the chance of the duplication as well as transcription errors. Therefore he should focus on training the staff of the hospitals so that they get used to this new system (Wade et al., 2014). Strategic context Current state of St. Cuthberts and private hospitals in Australia In Australia, a perception is there regarding the liberal government that the health care system in Australia would work more effectively and efficiently if it was left under the control of the market. Australia has a unique and different mix of the sectors in the health care i.e. public and private as approximately 30\% of the expenditure is been derived from the private sector. The enhanced cost of the technology, ageing population along with the disease management practices and measures among other things will create the force and pressure on the Australian government to seek the mechanism which is market-based so that the budgetary pressure can be dealt with (Taylor et al., 2015). Another issue with the private hospitals are the high cost and for that, the private sector has to hold accountable to the specialist who is charging high fees if they want to survive the death spiral grip of the health insurance industry (Taylor et al., 2015). The raft of the recommendation is been made by the public policy which identified a savings of the 2$ billion in a year only if the private hospitals are coming up with the changes. Therefore the private system has to implement the system for maintaining the efficient price so that private health care will be more accessible by the patients. Private hospitals also need to uplift their game as they have been accused of being less effective and efficient as compared to the public hospital. It is evident as it was observed that a patient have to stay longer in the private sector as compared to the public sector. Take maternity as an instance, patients have to stay a day longer for the normal delivery in the private hospital as compared to the public hospital (Wade et al., 2014). SimDay is a hospital management system developed by ACSS along with other software like MYNT which is developed for tackling the medical billing service, ECLAIMSTB which is an affordable claiming solution and PREADMIT which is used for the reduction in the data entry along with saving time and money as well. Science and technology have brought a lot of improvements in every single field they have applied in and medicines and health care is one such thing. From making the life- saving vaccines to the surgeries to the scanning machines, the medical field has enjoyed the benefit of the advancements in the technology. SWOT analysis of ACCS Strength • Improvisation of the process • Saves time of the staff • Helps in maintaining the digital records • Enhancing the experiences of customers • It helps in the financial controlling and tax planning Weakness • It raises the issues regarding security as well as regulatory compliance • Complexity of the system makes it difficult for the staff members to get used to the system. • This system increases the chance of frauds or wastage of the resources • High cost of the system as it increases the cost of training the staff as well. Opportunity • More advancement technologies will be there is future time and the staff members as well as patients will be somewhat ready to embrace the new technologies as they will be habitual of this system till then. • It will help in enhancing communication between the patients and hospitals • It can further help with cost minimisation as staff requirement will be less due to automation of the process. Threat • Threat of data theft as hackers are working in every industry. • Improper implementation of the system in the hospital • Staff and patients might get rigid about the system as they might not be techno savvy. Mission statement of ACCS The mission statement with which ACCS works is that provide something for everyone. In 2017 ACCS health received the award given by Frost and Sullivan Award for the Australia Medical Billing and Practice Management New Product Innovation. This company recognises the companies as well as the individuals that have crossed the boundaries of the excellence above the competition along with demonstrating the outstanding performance in the market of Australia (Wade et al., 2014). Business process model of ACCS It is a surprise that one of the other crucial reason of not adopting the technology advancements apart from the accessibility and cost is the negligence of the health care system and hospitals about the benefit of the management system software. They do not realise how much this software can benefit them and this is because they delay the installation of such systems (Wade et al., 2014). The main features of the hospital management system like SimDay are: 1. Online system for appointments This is the very first step that every patient have to do when they want to see a doctor i.e. booking an appointment with the doctor. If the clinic or the hospital is using the hospital management system then the patient can book an appointment online. It helps the staff in better management of the schedule of the doctor without looking at it again and again and it also helps the doctors in keeping up with their appointment without the continuous reminder from the patients (Callander and Fox, 2018). 2. Doctor consultation SimDay enables the private hospital to keep the track of the visits of the patients those have come consulting the doctor. It allows the hospitals to predefine the charges for these patients which is based on the services that they are willing to avail. Moreover, the hospital management system allows the facilities of the healthcare to mark the status of the patients as existing or old which helps in the compiling of the data of that particular patient so that the analysis of his medical history can be done (Callander and Fox, 2018). 3. Lab management Another benefit of the SimDay is that lab management in the hospital has become very easy. Almost all the process can be handled online like tracking of the medical history of the patients, doing the billing and reporting to the sample management etc. Moreover, patients are also given access to their reports online which can be accessed from anywhere and anytime (Wade et al., 2014). 4. Medical record management SimDay hospital management system is a software which also provides the feature of managing the record of the patients that will make the entire process effective and efficient along with making it hassle-free. SimDay allows the staff of the hospital and the patients to add the details regarding the treatment of the patients and it also gives access to the doctors and the practitioners to the reports of the patients from anywhere and anytime they want to (Callander and Fox, 2018). 5. In-patient and out-patient management The in-management feature of the SimDay allows the handling of the patients easily and taking care of their needs and the requirements regarding the nursing staff, consultation, surgeon, availability of the bed, prescription and treatment etc. It also enables the hospitals to collect the data regarding the treatment of the patients into one single portal which is readily available from anywhere and at any time. The feature of the outpatient management in the SimDay is developed to eliminate or minimise the waiting time for the patients which they have to send while visiting the doctor. It also enables the doctor to create the prescriptions for pharmacy so that the patient can purchase the medicines immediately (Callander and Fox, 2018). 6. Billing summary One of the major issues which are faced by both the hospital and the management in that many times patients are been notified about some unexpected expenses which they are not able to pay suddenly. Such unexpected expenses can be bad for the budget of the patients and can even create a situation of loss for the hospitals. SimDay takes care of this issue by doing the automation of the entire process of billing. Not only this automation helps in decreasing the probability of the error, but it also provides a detailed summary of the all the availed services by the patients along with the charges against all the availed services (Callander and Fox, 2018). Analysis of the investment Financial coast and benefits The NPV of the project is been calculated by assuming the discounting rate of 15\%. Particular Cost system software cost system infrastructure and maintenance staff fees household department other expenses training cost Total PV of annual costs Benefit patients fees chart management sub total Additional revenue staff reduction Sub-total total PV of annual benefit NPV 0 year 3500 0 2000 0 5000 0 5000 6000 8000 1240 00 1st year 2nd year 3rd year 4th year 5th year Total 15000 12000 12000 74000 0 3500 4000 0 2000 29500 40000 40000 45000 45000 45000 5000 6500 0 51500 5000 6500 0 55000 5000 6000 0 75000 5000 4500 0 66500 5000 5000 0 69000 26500 0 30000 34500 8000 44100 0 1000 00 1200 1012 00 11000 0 500 11050 0 10500 0 180 10518 0 11000 0 100 11010 0 13000 0 0 13000 0 13500 00 0 13500 00 19050 00 1980 19069 80 3500 3500 1047 00 1930 0 0 0 11050 0 59000 0 0 10518 0 50180 0 0 11010 0 35100 0 0 13000 0 63500 0 0 13500 00 12810 00 3500 3500 19104 80 14694 80 Non-financial benefits and cost SimDay or any other hospital management system is one of the mandatory and essential establishments in the healthcare sector like the rehabilitation centres, nursing homes, health clinics, dispensaries etc. Some of the major nonfinancial benefits of the hospital management system based on the key performance indicator of the system are: 1. Obtain the best quality ratings for the hospitals When the hospital or the health care unit wants to get top-rated or the most preferred one by the private health insurance, then they must implement the hospital management systems in the hospitals. Insurance companies along with the Medicare companies depends largely on the digital data only when hospital have an automated system. If the clinic is capable of receiving and sending the patients’ information as well as the complete medical records in a digital form then it simply means that the hospital is going to be the most preferred one which also adds the significant value to the hospital along with enhancing the goodwill of the hospital (Wong et al., 2017). 2. Track the complete details and the nullify every error Managing a hospital is not an easy job, and therefore there are chances or the probability of the mistakes too. In the manual system, the chances of mistakes are high therefore to eradicate the probability of risk, the best decision is to deploy the automated system to manage the hospital. This will helps in avoiding the lawsuits along with the compliance issue which is considered to be the most crucial drawbacks in the medical centres and the hospitals. Apart from this, tracking the availability of the staff in the hospital along with operational information and the occupancy of the room can also be readily available at the fingertips with the help of the SimDay (McCall, 2016). 3. Enhanced data security It is reinforced and highlighted by the experts that the health cares, hospitals and the clinics are highly dependent on the manual system which can lead to high risk of data leakage as well as theft of the data as compared to the automated ones. Therefore with the installation of the automated system data protection can be enhanced and the access of any authorised sources can be stopped (McCall, 2016). Risks of implementation The hospital management system like SimDay helps in managing every information regarding the patients like their demographic data, medical history, allergies, treatment procedures they are undergoing etc. Despite all the benefits, there are some of the risks that are associated with the implementation of the hospital management system which is as follows: Risk event Risk cause Risk Trigger Impact Rank/sc Responsi Strateg ore ble y Cost of strate gy Awaren Reluctan Advance System High Top Trainin Costl ess ce in the ment in inefficien risk manage g of the y level of staff technolog cy ment employ affair staff member y ees and and and patient patients awaren s ess progra m for patient Technic New Advance Lack of High Top level Employ Cost al manage d standard risk of manage ee of challen ment technolog s, failure ment training pilot ge system y maintena of and testin and nce system pilot g automati problem test of on system Organisational change impact The implementation of the hospital management system automates entire work in the clinic or the hospital along with doing the utilising the resources in an optimum manner instead of storing as well as presenting the patients information. Therefore the hospital will be able to manage their general process along with dealing with the different services in the healthcare and the equipment provider by itself. The HMS organises the smooth as well as stable functioning of the daily interactions and tasks. This system helps in controlling the flow of the patient by enabling the automated process of registering them and retrieving the data of the patients along with their medical history and treatment process going on. So the critical organisational change management is to train the staff to adopt these changes and to adjust the working culture of the hospital in a manner that will go parallel with the changes implemented in the hospital (Jang-Jaccard et al., 2014). Stakeholders: Stakeholders Meaning Staff members Staff members are the primary as well as internal stakeholders as they have crucial time and financial investment in the company. Citizens of the country suffering from some sort of the disease or heal related issue Patients Pharmaceutical research companies Requirements and needs Providing the health care services to the patients. Need: getting the right salary Getting proper and right care and treatment by the health care providers like clinicians etc. Need: paying the fees for the services received. Commercial business unit Enhanced the sales of providing the software for their products and the hospitals services. Need: fees against the services provided Real options and future digital opportunities In the future time, the technology will be more disruptive and so will be the hospital management systems which are implemented by the hospitals for the smooth working of the health care units. There will be many more new features which will be added to the system like the inpatient boarding, inpatient billing, and visit trackers, report amalgamator etc. The future digital opportunities of the system are as follows: 1. Consultation management i.e. if the patients wants to book a slot to visit the doctor he will be able to do it himself without calling the clinic to get the appointment. Also all the doctors will have their schedule for the day on their fingertips and can assess at any point of time (Wade et al., 2014). 2. Second one is the feature of amalgamation of the reports which means managing and updating all the medical reports of the patients. Also workflow of the lab can be managed. 3. This might also involve the VR technology in the system which will be a very helpful technology for the doctors to assist the treatment even if they can’t be present their physically (Wade et al., 2014). 4. Emergency practice will focus solely on the providing the medical practices in case of emergencies. Benefits realisation Benefits cannot be realised withou ... Purchase answer to see full attachment