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Identify someone you know who is particularly skilled at operating in conflict situations. Based on your experience with the person, identify some of the person’s specific effective behaviors in such situations (Chapter 10). please use a definition from chapter 10 in the response. textbook attached below. Please post an initial response to the discussion post with a minimum of 200 words. textbook.pdf Unformatted Attachment Preview An Introduction to Group Communication v. 0.0 This is the book An Introduction to Group Communication (v. 0.0). This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/ 3.0/) license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), dont make money from it, and do make it available to everyone else under the same terms. This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz (http://lardbucket.org) in an effort to preserve the availability of this book. Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publishers request, their name has been removed in some passages. More information is available on this projects attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header). For more information on the source of this book, or why it is available for free, please see the projects home page (http://2012books.lardbucket.org/). You can browse or download additional books there. ii Table of Contents About the Authors................................................................................................................. 1 Preface..................................................................................................................................... 2 Chapter 1: Introducing Group Communication .............................................................. 4 Why Study Group Communication?............................................................................................................. 7 What Is Communication? ............................................................................................................................ 12 Communication in Context ......................................................................................................................... 22 Advantages and Disadvantages of Working in Groups ............................................................................ 27 Group Communication and Social Media .................................................................................................. 34 Chapter 2: Group Communication Theory..................................................................... 42 What Is a Group? .......................................................................................................................................... 44 Group Life Cycles and Member Roles......................................................................................................... 50 Why Communicate in Groups? ................................................................................................................... 60 What Is a Theory? ........................................................................................................................................ 66 Group Communication Theory ................................................................................................................... 71 Chapter 3: Group Development........................................................................................ 77 Group Life Cycles.......................................................................................................................................... 79 The Life Cycle of Member Roles.................................................................................................................. 89 Why People Join Groups .............................................................................................................................. 93 Social Penetration Theory .......................................................................................................................... 96 Group Norms .............................................................................................................................................. 104 Summary..................................................................................................................................................... 109 Chapter 4: Group Membership ....................................................................................... 111 Introducing Member Roles ....................................................................................................................... 113 Norms among Group Members................................................................................................................. 119 Status........................................................................................................................................................... 126 Trust ............................................................................................................................................................ 131 Membership in Digital Groups.................................................................................................................. 137 Summary..................................................................................................................................................... 143 iii Chapter 5: Intercultural and International Group Communication ...................... 146 Intercultural Communication................................................................................................................... 150 How to Understand Intercultural Communication ................................................................................ 154 Common Cultural Characteristics ............................................................................................................ 159 Divergent Cultural Characteristics .......................................................................................................... 165 International Communication and the Global Marketplace ................................................................. 173 Styles of Management ............................................................................................................................... 180 The International Assignment.................................................................................................................. 183 Summary..................................................................................................................................................... 190 Chapter 6: Improving Verbal and Nonverbal Group Interactions.......................... 192 Principles of Verbal Communication....................................................................................................... 197 Language Can Be an Obstacle to Communication................................................................................... 204 Improving Verbal Communication .......................................................................................................... 210 Principles of Nonverbal Communication ................................................................................................ 216 Types of Nonverbal Communication ....................................................................................................... 225 Summary..................................................................................................................................................... 235 Chapter 7: Listening in Groups ...................................................................................... 238 Listening to Understand............................................................................................................................ 243 Types of Listening ...................................................................................................................................... 246 Group Members and Listening ................................................................................................................. 253 Strategies to Improve Listening in Groups.............................................................................................. 258 Summary..................................................................................................................................................... 264 Chapter 8: Group Leadership.......................................................................................... 267 What is Leadership?................................................................................................................................... 269 Leadership Theories .................................................................................................................................. 273 Becoming a Leader ..................................................................................................................................... 282 Teamwork and Leadership........................................................................................................................ 290 Diverse Forms of Leadership .................................................................................................................... 295 Summary..................................................................................................................................................... 302 Chapter 9: Group Motivation.......................................................................................... 306 Group Motivation and Collaboration ....................................................................................................... 309 Role of Motivation...................................................................................................................................... 313 Effective Motivation Strategies ................................................................................................................ 319 Effective Collaboration Strategies............................................................................................................ 324 Feedback and Assessment ......................................................................................................................... 329 Summary..................................................................................................................................................... 334 iv Chapter 10: Managing Conflict....................................................................................... 338 What Is Conflict? ........................................................................................................................................ 340 Leadership and Conflict............................................................................................................................. 347 Conflict Is Normal ...................................................................................................................................... 354 Conflict Styles............................................................................................................................................. 359 Conflict in the Work Environment........................................................................................................... 368 Effective Conflict Management Strategies .............................................................................................. 376 Crisis Communication Plan ....................................................................................................................... 384 Summary..................................................................................................................................................... 388 Chapter 11: Groups and Problem-Solving ................................................................... 391 Group Problem-Solving ............................................................................................................................. 392 Group Decision-Making ............................................................................................................................. 400 Effective Strategies for Group Creativity ................................................................................................ 412 Facilitating the Task-Oriented Group ...................................................................................................... 421 Summary..................................................................................................................................................... 428 Chapter 12: Groups and Meetings ................................................................................. 431 Planning a Meeting .................................................................................................................................... 435 Facilitating a Meeting................................................................................................................................ 444 A Brief Introduction to Robert’s Rules of Order ..................................................................................... 453 Post Meeting Communication and Minutes ............................................................................................ 461 Summary..................................................................................................................................................... 467 Appendix A: Assessment of a Student’s Campus/Community Participation....................................... 470 Appendix B: Critique of Formal Campus or Community Gathering ..................................................... 472 v About the Authors PLEASE NOTE: This book is currently in draft form; material is not final. Phil Venditti has taught communication since 2003 at Clover Park Technical College in Lakewood, Washington. He serves as president of the Washington Faculty Association of Community and Technical Colleges and is a two-time grantee and course developer within the Open Course Library sponsored by the Washington State Legislature and the Bill and Melinda Gates Foundation. A lover of the arts, he hosts a classical music program each week on Northwest Public Radio which is broadcast to an audience in Greater Seattle and throughout a three-state area. Prior to becoming a faculty member, he performed administrative roles in two- and fouryear colleges around the United States and founded an international education institute. He earned a doctorate from the Community College Leadership Program at the University of Texas at Austin and has other degrees from the School for International Training, the University of Colorado, and the University of Tennessee. He and his Korean-born wife, whom he met as a Peace Corps volunteer in her country in 1977, live in University Place, Washington, and have two wonderful grown daughters. Scott McLean is an Associate Professor of Communication at Arizona Western College on a combined campus with the University of Arizona and Northern Arizona University–Yuma, since 1999. He was the 2007–2011 Shadle Edgecombe Endowed Faculty Chair. Scott is the author of The Basics of Speech Communication, The Basics of Interpersonal Communication, and The Basics of Communication Studies, currently published by Pearson Education. He is also the author of Business Communication for Success, Business English for Success, and Writing for Success by Unnamed Publisher. Beyond his classroom experience, Scott regularly serves as a communication advisor to business and industry. He has served as an evaluator for the United States National Institutes of Health’s Small Business and Innovative Research (SBIR) program since 1995. He served as an evaluator of educational programs for the Ministerio de Hacienda de Chile in 1998. Scott studied at Pontificia Universidad Católica de Chile and at Washington State University’s Edward R. Murrow School of Communication. He and his family divide their time between the United States and Puerto Montt, Chile. 1 Preface PLEASE NOTE: This book is currently in draft form; material is not final. Summary Exploring Group Communication offers a practical introduction to the theory and practice of group communication, with an emphasis on real world applications to develop an awareness, understanding, and skills to effectively participate as a productive group member. Through a clear and concise approach to group decision-making and dynamics in teams and leadership, students are presented with the tools needed to create plans, find solutions to problems, produce goods or deliver services, and evaluate their performance through self and peer assessments. Thank you for reading Exploring Group Communication! We’ve both taught the group communication course for several years and never found a text that was just right until now: we can each use different versions of this text in our courses! With a solid introduction to group communication combined with Unnamed Publisher’s mix and match flexibility, this text can be what you want it to be. Groups and teams are an important part of our daily lives. They are important to our personal and professional success. Learning ways to be a productive group member, within our families, church, work, or community, make a significant difference. From schools to hospitals, colleges and universities, businesses and government, everyone has come to recognize the importance of effective, collaborative groups and teams. This text is all about providing you with a solid foundation for success! Exploring Group Communication starts each chapter with introductory exercises that involve experiential and self-reflection activities to spark curiosity. Chapter 2 Preface previews introduce each section followed by discussions and additional activities that provide opportunities for skill mastery, increased awareness, and a better understanding of group communication. Key words are clearly indicated, and the organizational structure of each section is designed to make them easy and fun to read. Sections conclude with takeaway main points, exercises, and references. Based on extensive feedback from previous texts in the discipline of Communication, this text is written in a clear, concise and engaging way. Key terms are defined in the same paragraph. Figures, diagrams, and images reinforce the written word. Learning units are presented in ways that are easy to grasp the first time you read them. The book’s unique points include a chapter on group conflict and meetings and several innovative, optional assignments which instructors may use to have their students participate in real-world group activities. An On-/Off-Campus Student Involvement Project, for instance, permits whole classes to participate in and assess campus committee and advisory group meetings. This text and its resources are designed to extend learning beyond the traditional walls of the classroom. This text provides a solid foundation in group communication and incorporates the many resources available online, including self-assessments, to expand the discussion and explore each topic. With our “available from Day 1” online access, this text is an immediate resource for both instructors and students, and is perfect for hybrid and online classes. We welcome you to this introduction to group communication text and would like to extend an offer: partner with us! This text is a labor of love and is available free online to everyone. If you perceive an extra section or chapter would make this text useful to you and your students, please consider contributing it! The Make-It-YourOwn (MIYO) tool allows this text to be adapted quickly and efficiently, but requires us to take the first step. With this text we have taken several step ... Purchase answer to see full attachment