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Use the Team Management Plan template and complete the Conflict Management Strategies and Team Decision Making sections. Be sure to update the Table of Contents and References sections week_3___1_.docx Unformatted Attachment Preview GROUP-E Fresh Brewed! Coffee and Confectionary PROJ330 5/6/2020 Project Overview Fresh Brewed! The coffee and confectionery shop will draw customers who want to experience a high-quality blend of coffee from all over the world and confectionery made by local artists. Fresh Brewed will import and partner with some of the leading coffee bean growing companies in the world. In doing this we hope to provide our customers with the best in coffee. Rental space will be approximately 1000 sq. ft - big enough to host coffee equipment and customers. We will hire an architecture and engineering firm (A&E) to design and a general contractor (GC) to renovate the space. An interior design company will work closely with the project team to help design the layout of the shop. Space will have 50 comfortable seats available. Our target audiences will be coffee lovers looking to experience new flavors. The shop will provide customers with free Wi-Fi, books, and live entertainment. It will also serve as a community space. Fresh Brewed will work with local bakers and vendors to provide the customer the highest quality and freshest pastries. This will benefit the local community as well as provide the business with a profitable marketing strategy and collaborative opportunities. The project team is expected to start the first steps in securing funding and establishing the team on or around May 15, 2020 and an expected completion/grand opening date of January 4, 2021. The project objectives include: ● Sales of $70,000+ the first fiscal year, $90,000 in the second year and $200,000 in the third fiscal year. ● Acquiring a location for the shop in a high-traffic area ole ject Manager ● Fresh Brewed should be an active community member by providing investments through the participation of community activities. This participation will entail making a financial contribution to youth and local charity organizations. ● Obtaining proper funds and permitting needed to renovate the newly acquired space ● Design, creation, and hosting of shop’s website ● Create a plan to control and monitor the success of the shop Team Positions Responsibility Required Skill Set Skill level Hours Controller Pay Required Oversee management team Understanding of all Very High project aspects Set forth guidelines Negotiation Ensure quality consistency Project planning Develop project plan, scope, requirements, etc. Contact point for managers Communication As needed Program ManagerSalary – 120K (60K spent on this project) nstruction Team Lead Coordinate contractor tasks duct Team Lead High As Needed Project Manager Salary 90K (45K to this project) Order product consistent with Communication High contract/project need Negotiation Main point of contact with Organizational skills suppliers As Needed Project Manager Salary 90K (45K to this project) Develop safety protocols Follow contractor workload Negotiation Understanding of building code & requirements Owner of construction contractsContractor’s license Ensure Quality Oversee Install laborers Motivational Owner of installation contracts Use of Spreadsheets Ensure quality Presentation Skills Team Lead imator Oversee IT Personnel Communication High Ordering electronics Negotiation Ordering Hardware Software Development Determining software Training Owner of IT contracts Product engineering 120 hours Project Manager $50 per hour Salary Project Manager 50K Developing infrastructure for communication Estimate project tasks Multifaceted project Very High understanding Work with accounting manager Finance background Communicate budget to internal stakeholders Accounting Use of MS Excel, and PowerPoint Budgeting Project budget chitect gineer nstruction Labor ce Complete blueprints Communication Very High Salary Construction Team $60K Lead 100 Hours Construction Team $60 per hour Lead Coordinate with city building Building license inspectors Architecture Ensure all trades working with Ability to create and blueprint requirements read blueprints Communicate progress Presentation skills Ensure blueprints are being completed Communication Very High Understanding of all project requirements for Coordinate with Architect uponboth building and task initiation and completion installation Close communication with city Follow scope Skilled with hands Medium Work directly with architect Able to lift heavy object Provide manual labor to Read small sections of construct all areas of coffee shop blueprints Fast paced learning 1600 hours Architect (crew of 10) $14 per hour duct Install Labor Follow scope ce Work directly with Product Team Lead sc. Labor Follow instructions Medium 800 hours Product Team (Crew of 8) Lead $15 per hour Good with hands Heavy lifting Manual labor to product installation Ability to read and follow blueprints Own set of tools Assist with all areas of project, Fast paced learner Medium including installation Excellent with hands construction IT, software Assist as needed Understanding of software, engineering, installation, construction Attentive to details Strong focus 40 hours Project manager $20 per hour re Manager arista Conducting interviews Strong focus Hire new employees Minimum 3 years of experience Very high 40 Hours Team Member $20 per hour 40 hours Team player $15 per hour Assist new employees with training and customer service Leadership traits aspects Preparing the customer’s ordersCustomer service skillsHigh Refilling the milk/sugar containers Cleaning the counter area Ringing up sales Time efficiency s Cashier Bagging items Time management High 40 hours Team player $15 per hour Product knowledge Customer service skills Acquisition of Team Members During the process of acquiring team members the following factors will be considered: 1. Enterprise Environmental Factors – Teammates are available from internal and external sources. When selecting team members, it is important to evaluated: - Availability – Who is available and when are they available? - Ability – What competencies do people possess? - Experience – Have the people done similar or related work? Has the work been of high quality? - Interests – Are the individuals interested in working on this project? - Costs – How much will each team member be paid? Especially if they are contracted from another organization. 2. Organizational Process Assets – Reviewing the documented policies, procedures, and guidelines governing staff assignments are encompassed in considering the organizational process assets. 3. Roles and Responsibilities – The roles and responsibilities document should be reviewed to ascertain team member’s roles, responsibilities, skills, levels of authority, and competencies. 4. Project Organization Charts – A project organization chart is reviewed to provide an overview of how many individuals are needed for the project. 5. Staffing Management Plan – The Staffing Management Plan, along with the project schedule, should be reviewed to ascertain when team members will be needed and to gain understanding of the processes to acquire and release staff. (Nielsen, 2006) We intend to apply these 5 factors in our acquisition process. The success of our coffee depends on the collaboration and communication between our project manager and project team. Making sure we put in the due diligence to hire the correct people for each role is top priority. Below lists what will be required of each position we will be hiring during this project. Project Manager ● Develop a project plan ● Manage deliverables according to the plan ● Recruit project staff ● Lead and manage the project team ● Determine the methodology used on the project ● Establish a project schedule and determine each phase ● Assign tasks to project team members ● Provide regular updates to upper management Project team member ● Contributing to overall project objectives ● Completing individual deliverables ● Providing expertise ● Working with users to establish and meet business needs ● Documenting the process Project sponsor ● Make key business decisions for the project ● Approve the project budget ● Ensure availability of resources ● Communicate the project’s goals throughout the organization Executive sponsor ● Carry ultimate responsibility for the project ● Approve all changes to the project scope ● Provide additional funds for scope changes ● Approve project deliverables Business analyst ● Assist in defining the project ● Gather requirements from business units or users ● Document technical and business requirements ● Verify that project deliverables meet the requirements Training Needs Training for Fresh Brewed! will be performed during the final month of construction. We will provide the proper training required for our baristas and supervisors. The barista training will be online based and provide each of our baristas with a printed certification. They will also learn food prep and all menu items as well as performing dry runs as we become closer to opening allowing them to practice dealing with customers and completing orders under a controlled environment. All supervisors will be trained in all aspects of their position. They must not only be efficient at managing people but also in the operation of all equipment used at Fresh Brewed! We expect to have an efficient knowledgeable staff by the time we open Fresh Brewed! Baristas training: ● How to use and manage Point of Sale (POS) system ● Customer Service/Relations training ● Barista training courses ● Menu training sessions ● OSHA Restaurant Safety training (Crain & Terran, 2011) ● Inventory management training ● Time & Attendance system training ● Customer service/Relations training ● Inventory management ● Time & Attendance system training ● OSHA Restaurant Safety training (Crain & Terran, 2011) ● How to use and manage Point of Sale (POS) system Cashier training: Supervisor/Manager staff training: ● How to use and manage Point of Sale (POS) system ● Customer Service/Relations training ● Supervisor/Manager training ● Barista training courses ● Menu training sessions ● OSHA Restaurant Safety training (Crain & Terran, 2011) ● Payroll and scheduling training ● Time & Attendance system training ● Inventory management training Leadership Theories and Models [Submit in Week 3] The leadership style that will be applied is the Fresh Brewed project will be a democratic leadership style. The style will ensure that every team member fully participates in the team and expresses their ideas openly. Every member of the team will be allowed to define and measure the teams objectives and goals. Consequently, the project team leader will allow the team members to own the goal, decision, and plan of the project. It will be a question of what everyone thinks about the project. Then all the individual ideas will be considered for the better of the overall project. The project will apply two leadership models, which are situational leadership and shared leadership. Both leadership models will be used interactively to help the project manager get maximum cooperation from the team members (Pretorius et al., 2018). Situational leadership will help the project team manager focus on the employees current skills in carrying out the tasks at hand. It will ensure that the project manager understands the capacity and capabilities of the project team members. This leadership model is significant. After all, it will help the team to meet the deadlines of the project because it helps the team leader to relate to its team members. The model will also allow the project manager to come up with plans and initiatives to improve the team members. This practice will help Fresh Brewed business to evolve as it improves its employee skill level for the better of its future. The shared leadership model allows the project responsibility to be vested among the group members rather than being left on the hands of one individual. The model is flexible and can adapt easily to any changes that might occur in the project structure. The fact that the implementation of the project decision is not left in the hands of one person. The project team becomes more cooperative and collaborative throughout the entire project lifecycle (Pretorius et al., 2018). This not only motivates the employees but also makes them productive. Fresh Brewed project will focus on productivity and that will be achieved by having competition between employees and the winner will receive a prize each month, this is a strategy that is used to bring out their full potential and feel challenged and motivated at all times. The promotions will come from within if qualified and the project manager’s plan is to expand in the future so the main project team will be the leader who teaches our method to all future branches. “A leader is someone who demonstrates what’s possible” Mark Yarnell, 2016. What is possible in this situation is to use all our leadership traits to achieve the best possible outcome and that is to be one very successful team that best communicates to find solutions, to all learn best customer service methods and become friendly with our customers, so we can win their business and expand from there, we are all one big brain that think out loud and becomes the smartest among our competitors. And that is how we will eventually rise up to be the best in the market. Motivational Techniques [Submit in Week 3] Several motivation techniques will be used to motivate team members. The first one is setting goals that are realistic four the team members to meet. If a clear goal is not set for the project team to follow, there might be a lot of unnecessary work that the team will be performing. Next, it is important to be direct about the due dates and workloads after the goals are set. Every task should be finished at a defined time. Next, it is important to conduct regular reviews to ensure that the team members achieve results in the set time frame. According to Peterson (2020), reviews and discussion about the projects current state make the team members feel like part of the project. Next, it is good to praise success, no matter how small, rather than waiting until the completion of the project. The team members will be rewarded in between several successes of the project. As a project manager, it will be crucial to walk the walk. This will allow them to feel that the project manager also is contributing to the project rather than just issuing the instruction. Finally, it will be vital to give incentives to team members and foster the relationship among them all. Team Performance Measures [Submit in Week 3] Tracking the individual and team performance of a project team is important. Feedback from both team and individual performance is key to the improvement of project management over time. This will be conducted through observing the team members perform their week. Fresh Brewed business is aiming to attract as many customers as possible. Therefore, watching the employees interact with the customers provide a good indication of an employee-customer relationship in the business. The other method to measure performance is to ask the individual team members and the overall team to take account of their actions in the projects and how they are working to improve the current situation. Regular review of the project team performance regularly is critical to achieving collective objectives (Okoronkwo, 2017). Along the way, the project team will review the performance of the employees to ensure their actions are aligned with the goals and objectives of the project. Measuring the success of the Fresh Brewed team will revolve around SMART (specific, measurable, attainable, relevant, and timely) goals “so that the success of the development efforts can be measured, tracked, and controlled” (Singh, 2015). The PMBOK Guide advises the use of attitudinal surveys which will be administered to all coffee shop staff as well as tracking the completion of training sessions and courses (Project Management Institute, 2017). If any coffee shop staff member is below an 80\% completion percentage with all their assigned training, there will be a course correction plan put in place and they will be assigned a mentor. This aligns with Singh’s performance measurement criteria in the case that the performance is not in line with the baseline and corrective action needs to be implemented (2015). The shop staff will also undergo regular ability tests to ensure the required skills of the position are being met and to improve their ability to perform the assignments effectively prior to opening day. Measurements at multiple checkpoints in the project lifecycle to compare the measured performance against the target performance will be used to validate project performance and training improvements. All these team performance measures will allow for performance feedback to ensure the project human resources plan to identify, acquire, and train resources was successful. The performance of the project team will also revolve around SMART goals. The project manager will set specific milestones for all hired crew to meet. Daily meetings will be held between team leads and the laborers. This will help to make sure the project stays on course and the daily or weekly achievements are known by all. The project manager, architect, engineer and any required team leads will attend weekly meetings. During these meetings, the current status of the project will be discussed. Determining what achievements have been met and where any shortcomings might be. During contract negotiations certain timeline bonuses may be discussed to help motivate the project team to hitting all milestones. Conflict Management Strategies [Submit in Week 4] Describe the various strategies that can be used to handle conflicts in project teams. Team Decision Making [Submit in Week 4] Discuss the methods you will use to make decisions by the project team. REFERENCES Crain, Tiffany, Terran, Suzanne. (2011). A Menu for Protecting the Health and Safety of Restaurant Workers. Retrieved from https://www.osha.gov/sites/default/files/201812/fy10_sh-20864-10_rest_worker_manual.pdf Nielsen, E. (2006, December 21). Acquiring a Project Team Process by Anticlue. Retrieved from http://www.anticlue.net/archives/project-management/acquiring-apro.htm Okoronkwo, I. (2017). Team performance and project success. Retrieved from: https://digitalcommons.harrisburgu.edu/pmgt_dandt/20/ Peterson, T. M. (2020). Motivation: How to increase project team performance. Retrieved from https://www.pmi.org/learning/library/motivation-increase-project-teamperformance-2367 Pretorius, S., Steyn, H., & Bond-Barnard, T. J. (2018). Leadership styles in projects: current trends and future opportunities. South African Journal of Industrial Engineering, 29(3), 161-172. Project Management Institute. (2017). A guide to the project management body of knowledge (pmbok® guide), sixth edition. [Skillsoft version] Available from https://devry.skillport.com/skillportfe/main.action?assetid=132589 Singh, Harjit. (2015). Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders. [VitalSource Bookshelf]. Retrieved from https://bookshelf.vitalsource.com/#/books/9780133838077/ ... Purchase answer to see full attachment