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fill the attach survey fill the attach survey fill the attach survey fill the attach survey fill the attach survey fill the attach surveyfill the attach survey fill the attach survey fill the attach survey learner_workbook_v1.4_2.docx Unformatted Attachment Preview BSBWOR502 Lead and manage team effectiveness Learner Workbook Page |2 Table of Contents Table of Contents ......................................................................................................................... 2 Candidate Details ......................................................................................................................... 3 Assessment – BSBWOR502: Lead and manage team effectiveness ............................................... 3 Competency Record to be completed by Assessor ........................................................................ 4 Observation/Demonstration ........................................................................................................ 5 Activities ..................................................................................................................................... 6 Activity 1a........................................................................................................................................ 6 Activity 1a continued ...................................................................................................................... 7 Activity 1b ....................................................................................................................................... 8 Activity 1c ...................................................................................................................................... 10 Activity 2a...................................................................................................................................... 12 Activity 2b ..................................................................................................................................... 14 Activity 2c ...................................................................................................................................... 16 Activity 3a...................................................................................................................................... 17 Activity 3b ..................................................................................................................................... 19 Activity 4a...................................................................................................................................... 24 Activity 4b ..................................................................................................................................... 26 Activity 4b continued .................................................................................................................... 27 Activity 4c ...................................................................................................................................... 28 Skills and Knowledge Activity ........................................................................................................ 30 Major Activity ................................................................................................................................ 31 Page |3 Candidate Details Assessment –BSBWOR502: Lead and manage team effectiveness Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for BSBWOR502: Lead and manage team effectiveness. Name: _____________________________________________________________ Address: _____________________________________________________________ _____________________________________________________________ Email: _____________________________________________________________ Employer: _____________________________________________________________ Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. Signed: ____________________________________________________________ Date: ____________________________________________________________ If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below; This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person. Learner 1: ____________________________________________________________ Signed: ____________________________________________________________ Learner 2: ____________________________________________________________ Signed: ____________________________________________________________ Learner 3: ____________________________________________________________ Signed: ____________________________________________________________ Page |4 Competency Record to be completed by Assessor Learner Name: _______________________________________________________ Date of Assessment: _______________________________________________________ The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as; Assessor Initials Authentic Valid Reliable Current Sufficient Learner is deemed: COMPETENT If not yet competent, date for re-assessment: NOT YET COMPETENT (Please circle) ____________________________________ Comments from Trainer / Assessor: __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ Assessor Signature: ________________________________________________________ Page |5 Observation/Demonstration Throughout this unit, the learner will be expected to show their competency of the elements through observations or demonstrations. The observations and demonstrations will be completed as well as the formative and summative assessments found in the Learner Workbook. An explanation of demonstrations and observations: Demonstration is off-the-job A demonstrationwill require: ➢ Performing a skill or task that is asked of you ➢ Undertakinga simulation exercise Observation is on-the-job The observation will usually require: ➢ Performing a work based skill or task ➢ Interaction with colleagues and/or customers The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Each task must be observed. You will need to ensure you provide the learner with the correct equipment and/or materials to complete the task. You will also need to inform the learner of the time they have to complete the task; this will once again vary, depending on the task. You will need to demonstrate you can: 1. Establish team performance plan 2. Develop and facilitate team cohesion 3. Facilitate teamwork 4. Liaise with stakeholders You should also demonstrate the following skills: ➢ Reading ➢ Writing ➢ Oral communication ➢ Navigate the world of work ➢ Interact with others ➢ Get the work done Page |6 Activities Activity1a Estimated Time 30 Minutes Objective To provide you with an opportunity to consult team members regarding team purpose and develop a shared understanding. Time to REFLECT! Case Study In groups of three (3) or as directed by the instructor, reflect on a common understanding of team purpose from what has been discussed so far. Is it clear? Do you have practical examples to share? Make notes and be prepared to then discuss with the class. Notes: Page |7 Activity 1a continued Estimated Time 30 Minutes Objective To provide you with an opportunity to detail your views on roles, responsibilities and accountabilities. From your experience and that of your WORKPLACE, detail your views on roles, responsibilities and accountabilities. Case Study Roles Responsibilities Accountabilities Page |8 Activity 1b Estimated Time 30 Minutes Objective To provide you with an opportunity to detail your findings on performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team. Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team Case Study Using your workplace as an example, detail your findings/views on the following areas discussed in the above element, as it relates to teams. Area Develop performance plans Improved individual and team, performance and participation Your workplace Your views Page |9 Measures for monitoring and evaluating Area Expected outcomes Outputs Key performance indicators Your workplace Your views P a g e | 10 Activity 1c Estimated Time 30 Minutes Objective To provide you with an opportunity to discuss how your organisation has addressed supporting team members in meeting expected performance outcomes. Case Study In groups of three (3) or as directed by the instructor, and using your workplace as an example, discuss how your organisation has addressed supporting team members in meeting expected performance outcomes. Use the examplesfrom the element discussed with the instructor or add your own additional comments. Area Coaching Mentoring Training and development opportunities Clarification of roles and expectations Workplace Views Your Views P a g e | 11 Long term or short term plans Meetings OTHER P a g e | 12 Activity 2a Estimated Time 30 Minutes Objective To provide you with an opportunity develop strategies to ensure team members have input into planning, decision making and operational aspects of work team and develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities. Case Study Detail your understanding of workplacestrategies, organisational requirements, expectations, policies and procedures Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities. Workplace directions Your understanding Policies and procedures Organisational guidelines Systems operational functions Standard operating procedures Describe the workplace strategies to ensure team members have input into P a g e | 13 planning, decision making and operational aspects of work team: P a g e | 14 Activity 2b Estimated Time 30 Minutes Objective To provide you with an opportunity to provide feedback to team members to encourage, value and reward individual and team efforts and contributions. Case Study In groups of three (3) or as directed by the instructor, conduct a feedback session exploring the suggested areas discussed in this element. Encourage, value and reward individual and team efforts and contributions. Your team findings of this activity: Suggested areas: ➢ Helping colleagues ➢ Problem-solving ➢ Providing encouragement ➢ Undertaking extra tasks if necessary ➢ Agree and share tasks ➢ Plan and schedule ➢ Establish personal reward P a g e | 15 P a g e | 16 Activity 2c Estimated Time 30 Minutes Objective To provide you with an opportunity to develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed. Case Study In groups of three (3) select a situation that would apply to a workplace team problem. ➢ ➢ ➢ ➢ ➢ Each group member writes down a suggestion for a team problem The group should then discuss each option and select one only Identify the current situation Address the process of analysis Report your group findings The instructor can determine the team problem if that option is desired. Select the team problem Identify the current situation Address the process of analysis Report on the group recommendation P a g e | 17 Activity 3a Estimated Time 30 Minutes Objective To provide you with an opportunity to identify team strengths, weaknesses, and areas for improvement. Case Study In groups of three (3) or as directed by the instructor, conduct this activity reflecting on your workplace and when you were part of a team. Consult with the instructor if you wish to conduct this activity using a hypothetical example of a team. In your team, what do you do really well: ➢ To encourage team members and individuals to participate in and to take responsibility for team activities In your team, what do you do really well: ➢ To demonstrate areas that affected the overall team results and achievements? P a g e | 18 As a team ➢ What area/s did you personally identify that directly impacted on team work performance problems? As a team: ➢ What did you personally identify that needs improving so that you can realise your potential as a team member and maximise your performance? P a g e | 19 Activity 3b Estimated Time 40 Minutes Objective To provide you with an opportunity to self-evaluate your performance in a team, as well as the overall functioning of the team. Case Study Ask yourself the following... Question Are you individually and jointly accountable for the team’s purpose, goals, approach and work products? Can you and do you measure progress against specific goals? Do all members feel responsible for all measures? Are the members clear on what they are individually responsible for and what they are jointly responsible for? Are you a reliable team member who gets work done and does a fair share of the work to meet commitments? Is there a sense that “only the team can fail”? Yes No Comments P a g e | 20 Do you consider these examples to be qualities to serve as a role model for others? Explain: P a g e | 21 If yes or no....What do you consider the advantages or disadvantages of these examples to be in achieving qualities to serve as a role model for others? Discuss or complete the following according to the instructor Quality/aspect Can the team count on you to deliver good performance all the time or just some of the time? Do you speak up and express your thoughts and ideas clearly, directly, honestly, and with respect for others and for the work of the team? Are you a good listener? Are good listeners essential for teams to function effectively? Do you participate and fully engage in the work of the team rather than sit passively on the sidelines? Advantages Disadvantages P a g e | 22 Is your approach a “cando” attitude? Do you demonstrate that you can help the team achieve success? Do you share information, knowledge, and experience and take the initiative to keep other team members informed? Do you share open communication with the team not just at formal meetings? Are you flexible in your approach and thinking as teams often deal with changing conditions? P a g e | 23 What other areas do you consider important to serve as a role model for others and enhance the organisations image for all stakeholders? Discuss or detail below – according to the instructor Example Why P a g e | 24 Activity 4a Estimated Time 30 Minutes Objective To provide you with an opportunity to give example on how to establish and maintain open communication processes with all stakeholders. Case Study Suggest your views and detail examples on the following process examples for effective communication with stakeholders. Add your own suggestions as well. Process Set your vision, objectives, communication need Determine your communication strategy as each approach and circumstance will be different Plan for any organisational changes that may occur when communicating with stakeholders Create your communication implementation plan Implement/initiate your process Your views and examples P a g e | 25 Measure your success ➢ As required by the organisation ➢ In a format that complies with the legal requirements for your organisation ➢ Where appropriate statements may also be recorded from stakeholders as part of open communication. ➢ Such as audiotape or audiovisual (video) devices Other P a g e | 26 Activity 4b Estimated Time 30 Minutes Objective To provide you with an opportunity to discuss your workplace communication procedures. Case Study In groups of three (3) or as directed by the instructor, discuss your workplace communication procedures. Suggested area Is there a culture of open communication from appropriate workplace senior management to teams What are the existing lines of communication with line managers Are there an open lines of communication with your work colleagues Are all forms of communications answered or followed promptly and appropriately Your comments and suggestions P a g e | 27 Activity 4b continued Estimated Time 30 Minutes Objective Case Study To provide you with an opportunity to discuss your team communication plan. Does your workplace have in place a similar team communication plan to that above, or do you have another format that you can share with the class? Details Your comments P a g e | 28 Activity 4c Estimated Time 30 Minutes Objective Case Study To provide you with an opportunity to complete a communication checklist. Using an example from your workplace, complete this suggested communication check list and discuss its findings. Discuss with the instructor if this activity is to be based on a hypothetical situation. Nature of the unresolved issues, concerns and problems raised by team members Discovery Details of issue Type Raised by Date Raised Background Priority (High/Medium/Low) P a g e | 29 Action Communication Assigned to Description Target Resolution Date Status/ Action Taken Final Solution Other Describe the follow-up action/s undertaken with line manager/management and other relevant stakeholders P a g e | 30 Skills and Knowledge Activity Estimated Time 45 Minutes Objective To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence. Complete the following individually and attach your completed work to your workbook. Activity The answers to the following questions will enable you to demonstrate your knowledge of: ➢ Use leadership techniques and strategies to facilitate team cohesion and work outcomes including: ➢ Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities ➢ Establish processes to address issues and resolve performance issues ➢ Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed ➢ Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders ➢ Communicate effectively with a range of stakeholders about team performance plans and team performance ➢ Facilitate two-way flow of information between team and management relevant to team performance ➢ Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders. ➢ Reading skills ➢ Writing skills ➢ Oral communication ➢ Navigate the world of work ➢ Interact with others ➢ Get the work done ➢ Explain how group dynamics can ... 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