Fluent Essays

General Instructions for all “In the News” AssignmentsFor each “In the News” assignment, students will be assigned an article to review followed by some instructions regarding how to specifically analyze the article. Each submission should be a minimum (i.e. at least) of 300 (but no more than 700) words long, and it must contain at least two references to substantiate the responses provided. One of the references must be the course textbook. When inserting references and their corresponding citations, students should follow APA format. Here is a link to a sample APA paper, but note the cover page is not required for this assignment: https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/apa_sample_paper.html (Links to an external site.)All submissions must be in MS Word format, and they must be 12 font Times New Roman (double spaced). No .PDF or .pages format will be accepted.*Note all work will be compared to assure no “cheating” has occurred. The comparison is not limited to this particular course, but submissions from past semesters and other courses too. Any submissions that is not original will be awarded zero credit, and FIU’s leadership will be notified of the incident.“In the News Assignment #1”All students should review this article:https://www.beckershospitalreview.com/hospital-transactions-and-valuation/17-latest-hospital-mergers-and-acquisitions-041619.html (Links to an external site.)Students with a last name beginning with a letter A-M in the alphabet follow this set of instructions.Select one merger (1-8) to focus on for this assignment.Given the merger is complete, create the “Perspectives” portion of a “Balanced Score Card” for this newly merged organization. The mandatory subsections to include are customer, internal business process, and learning/growing. To get the full view, students are encouraged to include the financial subsection, but this is not required. The Perspective Balanced Scorecard details are covered on pages 77 through 84. If the student does not know what a Balanced Score Card is, they should review page 76.Be sure not to overcomplicate this submission. Submit a document that contains an intro (covering the merger in focus) and each required perspective is impacted by the merger: customer, internal business process, and learning/growing. Then, include a short closing. Use sub-headers to organize the writing.READ the recommended section from chapter 4 of the course textbook. healthcare_operations_management_3rd_edition.pdf Unformatted Attachment Preview Daniel B. McLaughlin John R. Olson Healthcare Operations Management Third EdiTion AUPHA/HAP Editorial Board for Graduate Studies Nir Menachemi, PhD, Chairman Indiana University LTC Lee W. Bewley, PhD, FACHE University of Louisville Jan Clement, PhD Virginia Commonwealth University Michael Counte, PhD St. Louis University Joseph F. Crosby Jr., PhD Armstrong Atlantic State University Mark L. Diana, PhD Tulane University Peter D. Jacobson, JD University of Michigan Brian J. Nickerson, PhD Icahn School of Medicine at Mount Sinai Mark A. Norrell, FACHE Indiana University Maia Platt, PhD University of Detroit Mercy Debra Scammon, PhD University of Utah Tina Smith University of Toronto Carla Stebbins, PhD Des Moines University Cynda M. Tipple, FACHE Marymount University Health Administration Press, Chicago, Illinois Association of University Programs in Health Administration, Washington, DC Your board, staff, or clients may also benefit from this book’s insight. For more information on quantity discounts, contact the Health Administration Press Marketing Manager at (312) 424-9450. This publication is intended to provide accurate and authoritative information in regard to the subject matter covered. It is sold, or otherwise provided, with the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought. The statements and opinions contained in this book are strictly those of the authors and do not represent the official positions of the American College of Healthcare Executives, the Foundation of the American College of Healthcare Executives, or the Association of University Programs in Health Administration. Copyright © 2017 by the Foundation of the American College of Healthcare Executives. Printed in the United States of America. All rights reserved. This book or parts thereof may not be reproduced in any form without written permission of the publisher. 21 20 19 18 17 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Names: McLaughlin, Daniel B., 1945– author. | Olson, John R. (Professor), author. Title: Healthcare operations management / Daniel B. McLaughlin and John R. Olson. Description: Third edition. | Chicago, Illinois : Health Administration Press; Washington, DC : Association of University Programs in Health Administration, [2017] | Includes bibliographical references and index. Identifiers: LCCN 2016046001 (print) | LCCN 2016046925 (ebook) | ISBN 9781567938517 (alk. paper) | ISBN 9781567938524 (ebook) | ISBN 9781567938531 (xml) | ISBN 9781567938548 (epub) | ISBN 9781567938555 (mobi) Subjects: LCSH: Medical care—Quality control. | Health services administration—Quality control. | Organizational effectiveness. | Total quality management. Classification: LCC RA399.A1 M374 2017 (print) | LCC RA399.A1 (ebook) | DDC 362.1068— dc23 LC record available at https://lccn.loc.gov/2016046001 The paper used in this publication meets the minimum requirements of American National Standard for Information Sciences—Permanence of Paper for Printed Library Materials, ANSI Z39.48-1984. ∞ ™ Acquisitions editor: Janet Davis; Project manager: Joyce Dunne; Cover designer: James Slate; Layout: Cepheus Edmondson Found an error or a typo? We want to know! Please e-mail it to hapbooks@ache.org, mentioning the book’s title and putting “Book Error” in the subject line. For photocopying and copyright information, please contact Copyright Clearance Center at www.copyright.com or at (978) 750-8400. Health Administration Press Association of University Programs A division of the Foundation of the American   in Health Administration College of Healthcare Executives 1730 M Street, NW One North Franklin Street, Suite 1700 Suite 407 Chicago, IL 60606-3529 Washington, DC 20036 (312) 424-2800 (202) 763-7283 To my wife, Sharon, and daughters, Kelly and Katie, for their love and support throughout my career. —Dan McLaughlin To my father, Adolph Olson, who passed away in 2011. Your strength as you battled cancer inspired me to change and educate others about our healthcare system. —John Olson The first edition of this book was coauthored by Julie Hays. During the final stages of the completion of the book, Julie unexpectedly died. As Dr. Christopher Puto, dean of the Opus College of Business at the University of St. Thomas, said, “Julie cared deeply about students and their learning experience, and she was an accomplished scholar who was well respected by her peers.” This book is a final tribute to Julie’s accomplished career and is dedicated to her legacy. —Dan McLaughlin and John Olson BRIEF CONTENTS Preface.......................................................................................................xv Part I Introduction to Healthcare Operations Chapter 1. The Challenge and the Opportunity...................................3 Chapter 2. History of Performance Improvement..............................17 Chapter 3. Evidence-Based Medicine and Value-Based Purchasing.....45 Part II Setting Goals and Executing Strategy Chapter 4. Strategy and the Balanced Scorecard.................................71 Chapter 5. Project Management........................................................97 Part III Performance Improvement Tools, Techniques, and Programs Chapter 6. Tools for Problem Solving and Decision Making............135 Chapter 7. Statistical Thinking and Statistical Problem Solving.........167 Chapter 8. Healthcare Analytics......................................................203 Chapter 9. Quality Management: Focus on Six Sigma......................221 Chapter 10. The Lean Enterprise.......................................................255 Part IV Applications to Contemporary Healthcare Operations Issues Chapter 11. Process Improvement and Patient Flow..........................281 Chapter 12. Scheduling and Capacity Management............................323 Chapter 13. Supply Chain Management.............................................345 Chapter 14. Improving Financial Performance with Operations Management..................................................................369 vii viii B rief Co n t ents Part V Putting It All Together for Operational Excellence Chapter 15. Holding the Gains..........................................................391 Glossary..................................................................................................411 Index......................................................................................................419 About the Authors....................................................................................437 DETAILED CONTENTS Preface.......................................................................................................xv Part I Introduction to Healthcare Operations Chapter 1. The Challenge and the Opportunity...................................3 Overview...........................................................................3 The Purpose of This Book..................................................3 The Challenge....................................................................4 The Opportunity ...............................................................6 A Systems Look at Healthcare............................................8 An Integrating Framework for Operations Management in Healthcare...............................................................12 Conclusion.......................................................................15 Discussion Questions.......................................................15 References........................................................................15 Chapter 2. History of Performance Improvement..............................17 Operations Management in Action...................................17 Overview.........................................................................17 Background.....................................................................18 Knowledge-Based Management........................................20 History of Scientific Management.....................................22 Project Management........................................................26 Introduction to Quality....................................................27 Philosophies of Performance Improvement.......................34 Supply Chain Management...............................................38 Big Data and Analytics.....................................................40 Conclusion.......................................................................41 Discussion Questions.......................................................41 References........................................................................42 Chapter 3. Evidence-Based Medicine and Value-Based Purchasing.....45 Operations Management in Action...................................45 ix x Det a iled Co n te n ts Overview.........................................................................45 Evidence-Based Medicine.................................................46 Tools to Expand the Use of Evidence-Based Medicine......54 Clinical Decision Support.................................................59 The Future of Evidence-Based Medicine and Value Purchasing...................................................................62 Vincent Valley Hospital and Health System and Pay for Performance................................................................63 Conclusion.......................................................................64 Discussion Questions.......................................................64 Note................................................................................64 References........................................................................65 Part II Setting Goals and Executing Strategy Chapter 4. Strategy and the Balanced Scorecard.................................71 Operations Management in Action...................................71 Overview.........................................................................71 Moving Strategy to Execution..........................................72 The Balanced Scorecard in Healthcare .............................75 The Balanced Scorecard as Part of a Strategic Management System....................................................76 Elements of the Balanced Scorecard System......................76 Conclusion.......................................................................93 Discussion Questions.......................................................93 Exercises..........................................................................94 References........................................................................94 Further Reading...............................................................95 Chapter 5. Project Management........................................................97 Operations Management in Action ..................................97 Overview.........................................................................97 Definition of a Project......................................................99 Project Selection and Chartering....................................100 Project Scope and Work Breakdown...............................107 Scheduling.....................................................................113 Project Control..............................................................117 Quality Management, Procurement, the Project Management Office, and Project Closure...................120 Agile Project Management.............................................124 Innovation Centers.........................................................125 D etailed C ontents The Project Manager and Project Team..........................126 Conclusion.....................................................................129 Discussion Questions.....................................................129 Exercises........................................................................129 References......................................................................130 Further Reading.............................................................130 Part III Performance Improvement Tools, Techniques, and Programs Chapter 6. Tools for Problem Solving and Decision Making............135 Operations Management in Action.................................135 Overview.......................................................................135 Decision-Making Framework..........................................136 Mapping Techniques......................................................138 Problem Identification Tools..........................................143 Analytical Tools..............................................................153 Implementation: Force Field Analysis.............................162 Conclusion.....................................................................163 Discussion Questions.....................................................163 Exercises........................................................................164 References......................................................................165 Chapter 7. Statistical Thinking and Statistical Problem Solving.........167 Operations Management in Action.................................167 Overview: Statistical Thinking in Healthcare...................167 Foundations of Data Analysis..........................................169 Graphic Tools.................................................................169 Mathematical Descriptions.............................................174 Probability.....................................................................178 Confidence Intervals and Hypothesis Testing..................185 Simple Linear Regression...............................................192 Conclusion.....................................................................198 Discussion Questions.....................................................199 Exercises........................................................................199 References......................................................................201 Chapter 8. Healthcare Analytics.......................................................203 Operations Management in Action.................................203 Overview.......................................................................203 What Is Analytics in Healthcare?.....................................203 Introduction to Data Analytics.......................................205 xi xii Det a iled Co n te n ts Data Visualization..........................................................209 Data Mining for Discovery.............................................214 Conclusion.....................................................................217 Discussion Questions.....................................................218 Note..............................................................................218 References .....................................................................219 Chapter 9. Quality Management—Focus on Six Sigma....................221 Operations Management in Action.................................221 Overview.......................................................................221 Defining Quality............................................................222 Cost of Quality...............................................................223 The Six Sigma Quality Program......................................225 Additional Quality Tools................................................240 Riverview Clinic Six Sigma Generic Drug Project...........245 Conclusion.....................................................................250 Discussion Questions.....................................................250 Exercises........................................................................250 References......................................................................253 Chapter 10. The Lean Enterprise.......................................................255 Operations Management in Action.................................255 Overview.......................................................................255 What Is Lean?................................................................256 Types of Waste...............................................................257 Kaizen............................................................................259 Value Stream Mapping...................................................259 Additional Measures and Tools.......................................261 The Merging of Lean and Six Sigma Programs...............274 Conclusion.....................................................................276 Discussion Questions.....................................................276 Exercises........................................................................277 References......................................................................277 Part IV Applications to Contemporary Healthcare Operations Issues Chapter 11. Process Improvement and Patient Flow..........................281 Operations Management in Action.................................281 Overview.......................................................................281 Problem Types...............................................................282 Patient Flow...................................................................283 D etailed C ontents Process Improvement Approaches..................................284 The Science of Lines: Queuing Theory ..........................292 Process Improvement in Practice....................................304 Conclusion.....................................................................318 Discussion Questions.....................................................319 Exercises........................................................................319 References......................................................................320 Further Reading.............................................................321 Chapter 12. Scheduling and Capacity Management............................323 Operations Management in Action.................................323 Overview.......................................................................323 Hospital Census and Rough-Cut Capacity Planning.......324 Staff Scheduling.............................................................326 Job and Operation Scheduling and Sequencing Rules.....330 Patient Appointment Scheduling Models........................334 Advanced-Access Patient Scheduling...............................337 Conclusion.....................................................................341 Discussion Questions.....................................................341 Exercises........................................................................341 References......................................................................342 Chapter 13. Supply Chain Management.............................................345 Operations Management in Action.................................345 Overview.......................................................................345 Supply Chain Management.............................................346 Tracking and Managing Inventory..................................347 Demand Forecasting......................................................349 Order Amount and Timing............................................354 Inventory Systems..........................................................362 Procurement and Vendor Relationship Management.......364 Strategic View................................................................364 Conclusion.................................................................. ... Purchase answer to see full attachment