My topic is the brand of the company. Brand----((Description-The company and what its know for Premier and comprehensive Cancer Center and Treatment)) - Business Finance
Hello,I have attached the other parts of the paper my other group members have done. Please come up with the brand of the company this doesnt need to be more than 1 page.3/4 of a page is enough. You just have to really come up with a brand of the company. My topic is the brand of the company. Brand----((Description-The company and what its know for Premier and comprehensive Cancer Center and Treatment))
tactics_and_implementation_group_2_week_4_2__1_.docx
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Tactics and Implementation
Goceyln Beasley, Deb House, Sandy Lachhman, Ani Palezyan, Stacy Rhodes, Heather Starling,
& Lemonte Watson
MHA/506
January 14, 2020
Diana Lobst
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Tactics and Implementation
Product
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Service
Services rendered by a Comprehensive Cancer Center (CCC), include but are not limited
to, multifaceted treatment options such as chemotherapy, radiation and immunotherapy,
supportive care, administrative assistance among many others. It is imperative that the services
that are exclusive to the institution are the services that are included in the marketing plan, and
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utilized in any advertisements that are put forth or any information and media distributed to the
public. Exclusive to a CCC, immunotherapy and research driven treatments are at the forefront
of patient care. Included in these exclusive services are also cancer screening programs, these
programs increase public awareness and doubles both as a service and a form of advertisement
that includes community outreach. There are many direct to consumer marketing plans
implemented to plant the seeds in the consumers mind, filled with information in regards to the
latest innovative cancer treatments and services available to them (Gray & Abel 2012).
Management of these services done at a clinical and administrative level allows room for
additional services to be added on over time, giving the ECRH room to grow and develop. With
many CCC’s oral chemotherapy, intravenous therapies and radiation all also require a deep level
of understanding in terms of the organizational infrastructure. Having multiple regional facilities
allows to open up access giving patients the opportunity to have these services through multiple
locations, without having to over extend themselves to receive them. The services in one location
would be the services throughout all the locations given that each one is equipped with the
appropriate equipment and staff. One of the services that the stand alone “main” facility would
be equipped with would be a proton therapy treatment center, one of the most state of the art
treatment regimens that recently developed to treat a multitude of diagnoses.
With 99\% of the services being offered available at all of the locations, the maintenance
of the equipment, the trained clinical staff, there is no barrier to patient care that can arise.
Implementation of these tactics include the procurement of facilities that have the physical space
to store and appropriately administer treatment, in addition to making the patients feel
comfortable with receiving their care at the institution.
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Price Tactic and Implementation
The bottom line to a health care marketing strategy is understanding the target market,
especially when it comes to a pricing tactic and implementation of it. With one goal to get the
most return on investment (ROI), we still must also keep the patient in mind. Taking the latter
into consideration, along with the need for oncology satellite services, ECRH can use a valuebased pricing tactic. Eric Dolansky stated, “How much the customer is willing to pay for the
product has very little to do with cost and has very much to do with how much they value the
product or service they’re buying” (“Eagle Business Services”, 2020). A value-based pricing
tactic and implementation entails having a service like oncology available. The satellite
oncology centers will be considered a strong benefit for cancer patients which creates the value
of a life saving service. Patients seeking oncology services value their lives and the ease of
receiving the treatments, so they are willing to pay more for the service. The satellite facilities
create the value for both ECRH and the patients.
Understanding the competition and demand curve for services will also allow us to
establish the pricing strategy. The demand is based on the target market, which is cancer
patients, however, we must consider any type of shift the market may take because it will affect
pricing. Keeping up to date with how the medical school prices oncology services we will be
able to adjust and price the ECRH services accordingly while keeping in mind that the
convenience factor of the satellite facilities creates a greater value than actual cost.
Actual cost and revenue earned will also be contingent on negotiating insurance contracts
and reimbursements with most common used insurance carriers plus taking into consideration
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the economic situation of the non and underinsured. In conjunction with the contracts, watching
the economic market conditions will assist in implementing the value-based pricing strategy.
Our tactic and implementation will be to use ECRH’s satellite facilities to create value for the
patients while monitoring the market conditions and reducing overhead waste at other ECRH
facilities like the number of unused beds at ERMC. By applying the eight lean management
steps to reduce waste (transportation, overproduction, waiting, underutilized talent, inventory,
motion, excessive processing, and defects) we can implement reducing waste and using the
savings to buffer the self-pay issues we encounter and have less control over (8 Types of Waste
Reference Guide, n.d.). Through these steps, ROI will be seen to upkeep the facilities, pay the
staff and define and improve our business process.
Incentives
Patient care is a primary focus for all healthcare facilities and ECRH will promise to
keep patients at the core of their building and future investment opportunities. ECRH Mobile
Satellite Oncology Centers provide an avenue to allow great patient access to care. The
incentive for patient care focus by incorporating these mobile satellite clinics will increase
outcome, satisfaction and patient loyalty to the ECRH system. “Accessing the care needed is
critical for these patients to achieve optimal health outcomes. Delays in treatment can result in
irreversible disease progression and even, exacerbate the cost of care for both the patient and the
health system.” (Heath, n.d.)
As a corporation working to provide appropriate access to care, ECRH needs to
concentrate on lean processes as well. According to Skhmot (2017) “waste is any action or step
in a process that does not add value to the customer.” Defects, overproduction waiting, unused
talent, transportation, inventory motion and extra-processing all contribute to waste and must be
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addressed to allow ECRH to surpass its competitors, taking over the healthcare market for
patient care and satisfaction in oncology treatment. The initiation of mobile satellite clinics to
provide oncology services will place ECRH as a top provider of services; reducing travel
(transportation/motion waste) for our clients receiving treatment locally. The locality of the
clinics will reduce wait times for appointments (waiting waste), allowing greater number of
client service and treatment dates and times by spreading the service to locations that it is needed
most. Focusing on the end consumer, the patient; and initiating satellite clinics for treatment
services will increase patient access as well as customer satisfaction; pulling patients from
competitor companies to utilize ECRH mobile services for chemotherapy needs. Using lean
practices as a patient care approach, ECRH will provide better patient outcomes. “Systems that
can leverage lean management principles to reduce waste while improving the quality of care
will be better positioned to survive and thrive in healthcare going forward.” (James, 2018).
With a continual rise in oncology service needs created by increased referrals to ECRHs’
new oncology center, we shall focus on immediate implementation and placement of the new
mobile satellite oncology centers throughout our service areas. ECRH will focus on and provide
appropriate access to the patient clientele located within the following counties: Chestnut,
Walnut, Butternut, Oak and Maple “When patients have to travel long distances to receive
treatment, they are likely to go without adequate care.” (Heath, n.d.) . Implementing the mobile
satellite clinics will allow immediate treatment services to our customers without the need for
long distance travel.
Communication
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References
8 Types of Waste Reference Guide. (n.d.). Retrieved January 11, 2020, from
https://www.denvergov.org/content/dam/denvergov/Portals/728/documents/Peak_Performan
ce/Black_Belt/Reference_Guides/Guide_8TypesOfWaste.pdf.
Eagle Business Services (2020). Retrieved from https://eaglebusinessservices.com/pricing-strategyto-increase-revenue/
Heath, S. (n.d.). What Providers Should Know To Improve Patient Access to Healthcare. Retrieved
from Patient Engagement Hit: https://patientengagementhit.com/features/what-providersshould-know-to-improve-patient-access-to-healthcare
James, B. (2018, 10 11). Lean Healthcare: 6 Methodologies for Improvement from Dr. Brent James.
Retrieved from HealthCatalyst: https://www.healthcatalyst.com/insights/lean-healthcaremethodologies-improvement
Skhmot, N. (2017, 08 05). The 8 Wastes of Lean. Retrieved from The Lean Way:
https://theleanway.net/The-8-Wastes-of-Lean
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