Healthcare is a complicated system that includes unique economic processes, regulatory requirements, and quality indicators that are not found in traditional business settings. Therefore, developing unique skill sets relating to organizational leadership - Science
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Do not include the actual names or other personally identifiable information of people or stakeholders involved. Fictional names should be used. Also, agency-specific data, including any financial information, should not be included but should be addressed in a general fashion as appropriate. A. Analyze how business practices, regulatory requirements, and reimbursement impact patient-family-centered care within a healthcare organization. B. Complete the attached “Patient-and Family-Centered Care Organizational Self-Assessment Tool” (PFCC) for a healthcare organization. Note: The PFCC tool is a subjective tool used to assess the organization you have chosen.1. Describe the healthcare setting you used in the PFCC.Note: Please include the type of facility, the services provided by the facility and the diverse ethnic groups cared for by the facility.2. Using the completed PFCC tool, describe the strengths and weaknesses of the organization for each domain.C. Identify one area of improvement from the weaknesses identified in part B2.1. Create a strategy to increase patient-centeredness in the organization by addressing the weakness from part C.a. Discuss how you would apply either system theory or change theory in the development of your strategy to address the chosen weakness.Note: The strategy should include the development of a multi-disciplinary team and how patient-family centered care can be improved.2. Discuss the financial implications of implementing this strategy.3. Discuss the methods you will use to evaluate the effectiveness of your strategy. D. Create a multidisciplinary team by identifying the following:• potential members that will assist you in implementing the identified strategy• The role of each team member1. Discuss how cultural diversity within the team supports patient-centered, culturally competent care.2. Using one of the leadership theories below, discuss the leadership style you would utilize in developing your team:• transactional leadership• transformational leadership• emotional leadership• traditional leadership3. Discuss how the team will work together to implement the strategy to address the weakness identified in part C1.4. Describe how the team will communicate the identified strategy and intended outcomes to the healthcare organization.5. Describe a specific tool you could use to develop the team’s self-assessment skills. E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.File RestrictionsFile name may contain only letters, numbers, spaces, and these symbols: ! - _ . * ( )File size limit: 200 MBFile types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7zRUBRICARTICULATION OF RESPONSE (CLARITY, ORGANIZATION, MECHANICS):NOT EVIDENTThe candidate provides unsatisfactory articulation of response.APPROACHING COMPETENCYThe candidate provides weak articulation of response.COMPETENTThe candidate provides adequate articulation of response.A. BUSINESS PRACTICES :NOT EVIDENTThe analysis of how business practices, regulatory requirements, and reimbursement impact patient-centered care is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe analysis does not include how business practices, regulatory requirements, or reimbursement impact patient-centered care within a healthcare organization.COMPETENTThe analysis includes how business practices, regulatory requirements, and reimbursement impact patient centered care within a healthcare organization.B. SELF-ASSESSMENT TOOL:NOT EVIDENTThe completed PFCC is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYNot applicable.COMPETENTThe PFCC is complete.B1. SETTING DESCRIPTION:NOT EVIDENTThe description of the healthcare setting is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe description is missing information about the healthcare setting used for the PFCC, including the population served, facility type, or the community. The description may be unclear or may contain some information that is impractical or illogical.COMPETENTThe description thoroughly depicts the healthcare setting used for the PFCC, including the population served and facility type. The description is clear and logical.B2. STRENGTHS AND WEAKNESSES:NOT EVIDENTThe description of the strengths and/or weaknesses for each domain is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe description is missing at least one strength and/or weakness of the healthcare organization for at least one domain. Or the description does not use the completed PFCC. The description may be unclear or may contain some illogical information about the strengths or weaknesses.COMPETENTThe description precisely identifies the strengths and/or weaknesses of the healthcare organization for each domain using the PFCC. The description is clear and logicalC. AREA OF IMPROVEMENT:NOT EVIDENTThe identification of 1 area of improvement is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe identification area of improvement is not relevant to the weaknesses identified in part B2. The selection may be unclear or contain information that is impractical or illogical.COMPETENTAn area of improvement is identified from the weaknesses identified in part B2. The selection is presented clearly and is logical.C1. IMPROVEMENT STRATEGY:NOT EVIDENTThe strategy to increase patient-centeredness is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe strategy is missing information about how patient-centeredness could be increased, the strategy is not relevant to the PFCC tool, or the strategy does not focus on improving the identified weakness.COMPETENTThe strategy includes how patient-centeredness could be increased, the strategy is relevant to the PFCC tool, and the strategy focuses on improving the identified weakness.C1A. SYSTEM OR CHANGE THEORY :NOT EVIDENTThe description of how the candidate would apply a strategy using system or change theory is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe description is missing information about how the candidate would apply the strategy. Or the description does not include how the strategy would address the chosen weakness. Or the description does not use either system theory or change theory.COMPETENTThe description includes how the candidate would apply the strategy. The description includes how the strategy would address the chosen weakness. The description uses either system theory or change theory.C2. FINANCIAL IMPLICATIONS:NOT EVIDENTThe discussion of financial implications is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe discussion is illogical or unrelated to the strategy or is missing information about how the financial implications may impact the organization.COMPETENTThe discussion precisely addresses the financial implications that the strategy may have on the organizationC3. METHODS:NOT EVIDENTThe discussion of the methods used to monitor the effectiveness of the strategy is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe discussion is illogical or is missing information about how the methods will be used to evaluate the effectiveness of the strategy in increasing patient-centered care.COMPETENTThe discussion is logical, and clearly addresses how the methods will be used to evaluate the effectiveness of the strategy in increasing patient-centered care.D. MULTIDISCIPLINARY TEAM:NOT EVIDENTThe identification of team members and their specific roles is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe identification of the multidisciplinary team members and their specific roles on the team in assisting in implementing the strategy is unclear or unrelated to the strategy.COMPETENTThe identification of the multidisciplinary team members and their specific roles on the team in assisting in implementing the strategy is relevant and logical.D1. TEAM DIVERSITY :NOT EVIDENTThe discussion of the importance of cultural diversity within the team is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe discussion of the importance of cultural diversity within the team is missing information about representation or about how cultural diversity within the team supports patient-centered, culturally competent care.COMPETENTThe discussion logically addresses the importance of cultural diversity within a team, including representation and including how cultural diversity within a team supports patient-centered, culturally competent care.D2.LEADERSHIP THEORIES :NOT EVIDENTThe discussion of the leadership style utilized to develop the team is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe discussion of the leadership style utilized in developing the team is missing information about the chosen leadership theory or is missing information about how the leadership style is relevant to implementing the identified strategy.COMPETENTThe discussion of the leadership style utilized in developing the team uses one of the given leadership theories and is relevant to implementing the identified strategy.D3. IMPLEMENTATION OF STRATEGY:NOT EVIDENTThe discussion of how the team collaboratively implements the strategy is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe discussion of how the team will collaboratively implement the strategy is illogical or does not include how the team will work together or is not relevant to the weakness identified in the PFCC.COMPETENTThe discussion clearly identifies steps to collaboratively implement the strategy, including team member and individual responsibilities, and is relevant to the weakness identified in the PFCC.D4. COMMUNICATION TO ORGANIZATION:NOT EVIDENTThe description of how the team will communicate the strategy and outcomes is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe description is unclear or is missing information about how the team will communicate the strategy or intended outcomes to the organization.COMPETENTThe description of how the team will communicate the strategy and intended outcomes to the healthcare organization is logical and clear.D5. TOOLS FOR THE TEAM:NOT EVIDENTThe description of the self-assessment tool for the team is not provided or is fundamentally unacceptable.APPROACHING COMPETENCYThe description of the specific tool is unrelated to or is missing information about how the tool will help the team develop self-assessment skills.COMPETENTThe description of the specific tool is provided and identifies how the tool will help the team develop self-assessment skills.E. SOURCES:NOT EVIDENTThe submission does not provide in-text citations and references according to APA style.APPROACHING COMPETENCYThe submission includes in-text citations and references but does not demonstrate a consistent application of APA style.COMPETENTThe submission includes in-text citations and references and demonstrates a consistent application of APA style.SUPPORTING DOCUMENTSPatient-and Family-Centered Care Organizational Self-Assessment Tool.pdf
patient_and_family_centered_care_organizational_self_assessment_tool__1_.pdf
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Patient- and Family-Centered Care Organizational Self-Assessment Tool
Elements of Hospital-Based Patient- and Family-Centered Care (PFCC) and
Examples of Current Practice with Patient and Family (PF) Partnerships
Domain
Element 1
Low to High
Leadership /
Operations
Clear statement of commitment to Patient Family
Centered Care and Patient/Family partnerships
1
2
3
4
5
Explicit expectation, accountability, measurement of
Patient Family Centered Care
1
2
3
4
5
Patient/Family inclusion in policy, procedure, program,
guideline development, Governing Board activities
1
2
3
4
5
Patient Family Centered Care included in Mission, Values,
and/or Core Values
1
2
3
4
5
Patient/Family “friendly” Patient Bill of Rights and
Responsibilities
1
2
3
4
5
Patient/Family serve on hospital committees
1
2
3
4
5
Patient/Family participate in quality and safety rounds
1
2
3
4
5
Patient and family advisory councils
1
2
3
4
5
Patient/Family voice informs strategic / operational
aims/goals
1
2
3
4
5
Patients/Families active participants on task forces, QI
teams
1
2
3
4
5
Patient/Family interviewed as part of walk-rounds
1
2
3
4
5
Patient/Family participate in quality, safety, and risk
meetings
1
2
3
4
5
Patient/Family part of team attending IHI, NPSF, and
other meetings
1
2
3
4
5
Expectation for collaboration with Patient/Family in job
descriptions & Policies in Performance Appraisal Process
1
2
3
4
5
Patient/Family participate on interview teams, search
committees
1
2
3
4
5
Patient/Family welcome new staff at new employee
orientation
1
2
3
4
5
Staff/physicians prepared for & supported in
Patient/Family Centered Care practice
1
2
3
4
5
Patient/Family participate fully in all clinical design
projects
1
2
3
4
5
Environment supports patient and family presence and
participation as well as interdisciplinary collaboration
1
2
3
4
5
Mission,
Vision, Values
Advisors
Quality
Improvement
Personnel
Environment
And Design
1
Do not
know
Codes: PFCC=Patient- and Family-Centered Care; PF=Patient and Family; PAS= Performance Appraisal System
Institute for Healthcare Improvement and the National Initiative of Children’s Healthcare Quality,
developed in partnership with the Institute for Family-Centered Care
Page 1
Patient- and Family-Centered Care Organizational Self-Assessment Tool
Elements of Hospital-Based Patient- and Family-Centered Care (PFCC) and
Examples of Current Practice with Patient and Family (PF) Partnerships
Domain
Element 2
Low
High
Do not
know
Information /
Education
Web portals provide specific resources for Patient/Family
1
2
3
4
5
Clinician email access from PF is encouraged and safe
1
2
3
4
5
Patient/Family serve as educators/faculty for clinicians and
other staff
1
2
3
4
5
Patient/Family access to / encouraged to use resource
rooms
1
2
3
4
5
Domain
Element 3
Low
Diversity &
Disparities
Careful collection and measurement; race / ethnicity /
language
1
2
3
4
5
Patient/Family provided timely access to interpreter
services
1
2
3
4
5
Navigator programs for minority and underserved patients
1
2
3
4
5
Educational materials at appropriate literacy levels
1
2
3
4
5
Patient/Family have full and easy access to
paper/electronic record
1
2
3
4
5
Patient and family are able to chart
1
2
3
4
5
Families members of care team, not visitors, with 24/7
access
1
2
3
4
5
Families can stay, join in rounds & change of shift report
1
2
3
4
5
Patient/Family find support, disclosure, apology with error
and harm
1
2
3
4
5
Family presence allowed/ supported during rescue events
1
2
3
4
5
Patient/Family are able to activate rapid response systems
1
2
3
4
5
Patients receive updated medication history at each visit
1
2
3
4
5
Charting and
Documentation
Care Support
High
2
Codes: PFCC=Patient- and Family-Centered Care; PF=Patient and Family; PAS= Performance Appraisal System
Codes: PFCC=Patient- and Family-Centered Care; PF=Patient and Family; PAS= Performance Appraisal System
3
Institute for Healthcare Improvement and the National Initiative of Children’s Healthcare Quality,
developed in partnership with the Institute for Family-Centered Care
Page 2
Do not
know
Patient- and Family-Centered Care Organizational Self-Assessment Tool
Elements of Hospital-Based Patient- and Family-Centered Care (PFCC) and
Examples of Current Practice with Patient and Family (PF) Partnerships
Domain
Element 4
Low
Care
Patient/Family engage with clinicians in collaborative goal
setting
1
2
3
4
5
Patient/Family listened to, respected, treated as partners
in care
1
2
3
4
5
Actively involve families in care planning and transitions
1
2
3
4
5
Pain is respectively managed in partnership with patient
and family
1
2
3
4
5
High
4
Codes: PFCC=Patient- and Family-Centered Care; PF=Patient and Family; PAS= Performance Appraisal System
Institute for Healthcare Improvement and the National Initiative of Children’s Healthcare Quality,
developed in partnership with the Institute for Family-Centered Care
Page 3
Do Not
Know
...
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