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Interactive Learning Environments
ISSN: 1049-4820 (Print) 1744-5191 (Online) Journal homepage: https://www.tandfonline.com/loi/nile20
Read-only participants: a case for student
communication in online classes
L. Nagel , A. S. Blignaut & J. C. Cronjé
To cite this article: L. Nagel , A. S. Blignaut & J. C. Cronjé (2009) Read-only participants: a case
for student communication in online classes, Interactive Learning Environments, 17:1, 37-51, DOI:
10.1080/10494820701501028
To link to this article: https://doi.org/10.1080/10494820701501028
Published online: 13 Mar 2009.
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Interactive Learning Environments
Vol. 17, No. 1, March 2009, 37–51
Read-only participants: a case for student communication in online classes
L. Nagela*, A.S. Blignautb and J.C. Cronjéc
a
University of Pretoria, South Africa; bNorth-West University, South Africa; cCape Peninsula
University of Technology, South Africa
(Received 5 April 2007; final version received 25 May 2007)
The establishment of an online community is widely held as the most important
prerequisite for successful course completion and depends on an interaction between
a peer group and a facilitator. Beaudoin reasoned that online students sometimes
engage and learn even when not taking part in online discussions. The context of this
study was an online course on web-based education for a Masters degree in
computer-integrated education at the University of Pretoria. We used a mixed
methodology approach to investigate how online activity and discussion postings
relate to learning and course completion. We also investigated how student
collaborative behaviour and integration into the community related to success.
Although the quantitative indices measured showed highly significant differences
between the stratifications of student performance, there were notable exceptions
unexplained by the trends. The class harboured a well-functioning online learning
community. We also uncovered the discontent students in the learning community
felt for invisible students who were absent without reason from group assignments
or who made shallow and insufficient contributions. Student online visibility and
participation can take many forms, like read-only participants who skim over or
deliberately harvest others’ discussions. Other students can be highly visible without
contributing. Students who anticipate limited access due to poor connectivity, high
costs or other reasons can manage their log-in time effectively and gain maximum
benefit. Absent and seldom contributing students risk forsaking the benefits of the
virtual learning community. High quality contributions rather than quantity builds
trust among mature students. We suggest how to avoid read-only-participation:
communicate the required number of online classroom postings; encourage
submission of high quality, thoughtful postings; grade discussions and give
formative feedback; award individual grades for group projects and rotate members
of groups; augment facilitator communication with Internet-independent media to
convey important information. Read-only-participants disrupt the formation of a
virtual community of learners and compromise learning.
Keywords: higher education; web-based learning; participation; lurkers; virtual
community of learners
Background
As more formal education courses are available online, quality and non-completion
remain problems:
While online course enrolments continue to climb, retention and success rates in such
courses and programs are frequently reported as typically lower than those delivered in
*Corresponding author. Email: lynette.nagel@up.ac.za
ISSN 1049-4820 print/ISSN 1744-5191 online
Ó 2009 Taylor & Francis
DOI: 10.1080/10494820701501028
http://www.informaworld.com
38
L. Nagel et al.
a traditional classroom format; those of us in roles that support online students have a
role in reversing that trend! (Schreck, 2006)
Researchers often measure the success of online learning as students’ perception
of learning and course throughput rates. Drop-out rates for online courses range
from 20 to 50\%, often 10–20\% higher than for equivalent contact courses
(Bernard, Brauer, Abrami, & Surkes, 2004). Searching for a model to predict
student success in online learning, Bernard et al. (2004) found that students’ frame
of mind can predict readiness for learning and affect course outcomes, while ‘‘prior
achievement is still the best predictor of future achievement’’ (Bernard et al., 2004,
p. 44).
Research shows that online participation is necessary to ensure successful course
completion (Klemm, 1998; Rovai & Barnum, 2003; Swan, Shea, Fredericksen,
Pickett, & Pelz, 2000). Clark and Feldon (2005) concluded that a facilitator who
participates and interacts with students prevents them from abandoning their course.
Better cognitive outcomes occur when students engage and form a virtual
community of learners. The development of a community depends on online
interaction with their peers and the facilitator. Learner satisfaction, perseverance,
and cognitive outcomes characterize the formation of a virtual learning community.
Some contest participation as a prerequisite to learning, claiming students learn
sufficiently by observation (Beaudoin, 2002; Sutton, 2001), and lobby for leniency
towards lurking or read-only participation. This article responds to Beaudoin’s
(2002) article ‘‘Learning or lurking? Tracking the ‘invisible’ online student.’’ He
reasoned that students sometimes engage and learn even when not taking part in
online discussions with faculty and other students and showed that low profile
students:
spend a significant amount of time in learning-related tasks, including logging on, even
when not visibly participating, and they feel they are still learning and benefiting from
this low-profile approach to their online studies. (p. 147)
We investigated the importance of student online ‘‘visibility’’ apparent in the
quantity and quality of participation. We explored as a case study the successful
completion of a postgraduate online course by asking the following research
questions.
(1) How did online participation relate to learning and successful course
completion?
(2) How did participation influence the learning community?
Literature
The debate on online participation
Taking part in discussions
A learning management system (LMS) tracks progress and performance and
reveals students who do not log in to their online classroom or who log in without
participating. Klemm (1998) blamed classroom-based teaching where students
expect entertainment for conditioning them to passive learning. Therefore, they
seldom realize the benefits of participating actively in online discussions, naturally
Interactive Learning Environments
39
lurking. Well-facilitated online discussions can be more inclusive than classroom
discussions by including introverted students and enabling better quality
interaction (Cox, Carr, & Hall, 2004; Prammanee, 2003). Rovai and Barnum
(2003) claimed that passive online learning through ‘‘listening’’ without
participation produces no measurable increase in knowledge, as they could
predict perceived learning through the number of messages posted. Others have
also reported that distributed students who participate in dynamic discussions had
better course completion rates and that failing students interacted less frequently
(Davies & Graff, 2005; Swan et al., 2000). Active online participation also benefits
learning.
Improved learning
Deep cognitive learning (Prammanee, 2003) and high levels of interactivity are
possible in online discussions, as students can prepare well-considered contributions
(Kettner-Polley, 2005). According to Carr, Cox, Eden, and Hanslo (2004), students
who focused on building knowledge and collaborative interactions had a superior
average performance, as challenging online interactions promote understanding.
Interactive learning provides an instructor with insight into student misconceptions,
difficulties, conceptual problems, and verbal pitfalls. Asking leading questions elicits
insights into what students understand, more than simply telling them the answer.
Immediate feedback from their peers and instructors and social interaction built into
the online discussions contribute to learning (Collins, Brown, & Holum, 1991).
Collaborative learning activities contribute to deep learning, critical thinking skills, a
shared understanding, and long-term retention (Garrison, Anderson, & Archer,
2001).
Consistency in course design, interaction with course instructors, and active
discussion—have been consistently shown to significantly influence the success of
online courses. It is posited that the reason for these findings relates to the importance of
building community in online courses. (Swan et al., 2000, p. 513)
Community of learners
Interaction is conducive to the emergence of a community of practice (Collins et al.,
1991) and a virtual community of learners (Collison, Elbaum, Haavind, & Tinker,
2000). Learning from your peers in a structured way can ameliorate the social isolation
online students often experience (Boud, Cohen, & Sampson, 1999). Collaborative
learning groups solve problems while sharing and clarifying ideas (Cox et al., 2004). In
a collaborative learning environment students develop critical thinking skills and a
shared understanding and deep learning, while retaining learning over the long term
(Garrison et al., 2001). In a community of practice novices learn from experts by
observing authentic tasks and executing progressively more advanced tasks themselves
under an expert eye (Johnson, C. S., 2001). Complex tasks can be learnt in a
community of practice wherein ‘‘participants actively communicate about and engage
in the skills involved in expertise’’ (Collins et al., 1991, p. 16). Frequent, meaningful,
valued, and dynamic discussions in an online course lead to the formation of a virtual
learning community where students interact and support each other. According to
Collison et al. (2000), members of a healthy online community of learners post
regularly and collaborate with other participants, as well as teach and moderate the
40
L. Nagel et al.
online discussions spontaneously. Group cohesion, trust, respect, and belonging further
characterize a community of learning (Kreijns, Kirschner, & Jochems, 2003). The
formation of a community cannot be taken for granted. Some students do not
participate fully.
The case for read-only participation
Legitimate non-participation
Non-participation may initially be legitimate, as peripheral online learners make
limited entrances into the community, remaining on the outskirts, observing the
activities of more advanced participants and learning from it (Collins et al., 1991).
Sutton (2001, p. 223) also reasons that ‘‘direct interaction is not necessary for all
students and that those who observe and actively process interactions between others
will benefit through the process of vicarious interaction.’’ As students increase their
expertise, they move from the periphery to the centre (Carr et al., 2004), with
increasing visibility. Beaudoin (2002) found that invisible students sometimes ‘‘spend
a significant amount of time in learning-related tasks, including logging on, even
when not visibly participating, and they feel they are still learning and benefiting
from this low-profile approach to their online studies’’ (p. 147). Williams (2004)
advocated using the term read-only participants (ROP) rather than the derogatory
lurker for non-participatory students and vicarious interactors. He cautioned that
while the ROPing students may be satisfied that their learning needs are met, they do
not contribute to the larger community.
Inadvertent non-participation
Students do not actively participate in online discussions because they procrastinate,
they feel isolated, or they’re unfamiliar with the technology. They may also miss the
course structure or control of discussions and therefore remain unconvinced of the
course’s benefits (Miller, Rainer, & Corley, 2003). Patterns of online participation
and interaction can vary across cultural groups. In many developing countries the
digital divide is increasing, due to an inadequate infrastructure and few Internet
subscriptions (Roycroft & Anantho, 2003). The exclusive use of English in nonEnglish speaking cultures, economic development, and available bandwidth also
affect student success.
Facilitator participation
Student interaction is not the only factor influencing collaboration, learning, and
successful course completion. Students become more involved in an online
conference when the facilitator participates as guide, providing extensive critique,
feedback, and encouragement (Collison et al., 2000). An effective learning
community requires an instructor with integrated social, cognitive, and teaching
presence (Cox et al., 2004). Facilitators should teach critical thinking, effective
communication, and problem-solving skills (Shavelson & Huang, 2003). The current
vogue to embrace a constructivist pedagogy where the instructor withdraws from the
online learning environment, allegedly to promote discovery and experimental
learning activities, is unsubstantiated (Kirschner, Sweller, & Clark, 2006).
Interactive Learning Environments
41
Automated e-learning or a lurking instructor presents an even greater impediment to
learning than do lurking students.
Context of this study
We presented an 8 week course on web-based distance learning to Masters
students on a computer-integrated education course at the University of Pretoria.
This was an elective course in a programme usually presented in blended contact
and online mode. We delivered this course entirely online using the WebCTTM
Campus Edition as the LMS. The delivery mode enabled enrolment of a diverse
cohort of 22 geographically distributed students with ages ranging from nearly 30
to nearly 50. The student ages represent baby boomers and generation X
(Oblinger, 2003). The course followed a constructivist approach and consisted
equally of theoretical and practical applications structured around eight salient
online learning topics. Each week the students had to research online scholarly
literature on the topic and post their contribution to the LMS discussions area,
where they also posted peer reviews. Concurrently, students had to create webbased artefacts applying the theory. We provided formative feedback during the
course and assessed students using integrated assessment of authentic tasks,
focusing on outcomes.
In the latter half of the course students also created two rounds of group
assignments in teams of five to seven, as experience of collaborative online work
was a course outcome. One of these was a rubric to score online collaborative
behaviour, strongly taking into account their contributions to group assignments.
Participating in discussions, replying to pleas for help and offering tips and advice
completed the tally. Students used this rubric to allocate a collaboration score for
each student that contributed 10\% to their year mark. The other 90\% derived
from research postings, web artefacts, peer review, and collaborative assessment.
The final course grade also included their reflective examination essays, depicting
their writing skills. Unlike Davies and Graff (2005), we did not use their final
course grade as an indication of success. Instead, we used the ongoing year mark
that reflected a wider spectrum of mastery and application.
We observed students’ experiences with online learning through multiple
windows. These consisted of their private blogs (only shared with the facilitator)
for reflection and self-assessment, open paragraph questions included in an online
quiz, a reflective essay, and feedback questions e-mailed to the students about one
month after completion of the course. The facilitator also documented observations
in a diary.
Methodology
The course presenters simultaneously conducted research, using a mixed
methodology (Sharp & Fretchling, 1997). A qualitative methodology allowed us
to probe the context of the non-participating students and the class’s perceptions
and reactions. We conducted content analysis using ATLAS.tiTM software on the
following primary documents: students’ blog postings, 1615 discussion posts, an
online quiz, and examination essays. Representative quotes from student postings
are in their original form, reflecting their use of English as a second language. We
validated the findings against the facilitator’s field notes and used multiple
42
L. Nagel et al.
documents and perspectives. The researchers also facilitated the online course and,
as participant observers, ensured the reliability of the findings.
The student tracking tool in the LMS provided a quantitative view of student
activity in the course, including the numbers of original postings and replies. The
WebCT Campus edition student tracking tool maintains a record of the number of
times a student accesses the various course areas. The term ‘‘hits’’ is defined in the
WebCT help pages as ‘‘the number of times the student accessed the Homepage, a
tool [including the items read or posted in discussions], or a content module page.’’
We calculated their reply ratio by dividing the number of replies to others by their
own original posts. Table 1 ranks students according to their year mark and shows
the students’ numbers of hits in the LMS and discussion messages posted, their reply
ratio, collaboration score, and whether they returned the voluntary post-course
feedback. Unlike the rest, the collaboration score is a qualitative measurement
obtained by using a rubric to assess each student’s collaborative behaviour.
We represent student online activities using the assumptions of Davies and Graf
(2005), who categorized students according to final course grades. Our grade
categories reflected the assessment stratification used in South African Higher
Education. One student abandoned the course very early, and we did not include this
data. We stratified the rest of the class into three grade group categories: a Fail group
for students who did not complete the entire course or achieved less than 50\%; a
Pass group of students who aggregated between 50\% and 74\%. Those with 75\% or
more we called Distinction candidates. One student (subject 6) changed categories
after the final essay and passed the course. We used this stratification for all
statistics.
Table 1.
Summary of individual student grades and participation profile.
Subject no.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
a
Year mark
Hits
Messages
Reply ratio
posted
Collaboration
score
a
424
244
1161
1706
871
223
1406
966
776
844
1503
1758
1093
1487
1675
1810
963
1165
1226
1853
2980
24
14
30
50
50
10
68
54
30
36
73
58
37
104
53
126
43
68
68
148
112
0.8
1.8
0.4
0.9
1.4
0.1
1.5
1.3
1.0
1.3
1.1
1.5
1.5
2.7
2.3
3.2
1.0
1.8
2.0
2.7
1.7
0
0
2
6
3
0
3
7
8
5
8
3
9
9
8
10
8
9
9
10
9
a
a
a
38.8
48
53
60.2
60.9
61.6
63.1
64
66
66.3
70.2
80
80.3
80.9
83.8
85.4
88.5
Student voluntarily abandoned the course before submitting the final examination essay.
Feedback
submitted
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Interactive Learning Environments
Table 2.
43
Average number of hits, posts and follow-up posts per student in grade groups.
Grade group
N
Hits
Posts
Reply ratio
Collaboration
Feedback (\%)
Fail
Pass
Distinction
H value/w2
Significance
6
9
6
771.5
1278.7
1666.2
H ¼ 26.3
4.001
30
57
94
H ¼ 34.5
4.001
1.06
1.43
2.06
H ¼ ...
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