Follow up project about starbucks - Business Finance
This is a follow up project for Starbucks. You need to finish a creative strategy brief.Dont worry about the 10 minutes presentation part. I will do it on my own based on your brief.
reading_materials7.docx
real_time_marketing_reading.docx
reading_materials_9.docx
requirements_and_questions.docx
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Transmedia and Gamification Module
Overview: In this module we look at ambitious branding attempts that invite consumers
to participate in brand-created narratives that cross media platforms. Generally referred
to as transmedia, a crucial component of this type of project is gamification, which we
explore as well.
Some of the biggest brands in the world have tried their hand at transmedia projects.
Begin by reading Transmedia Rising , which chronicles many of the most famous
early transmedia efforts. The report has some good information about why this kind of
digital storytelling and highly participatory engagement has received a lot of press over
the last few years. Be sure to look at some of the most high-profile case studies on
pages 6-7. If there is not a link to a particular one, see if you can find a video overview
through a Google search. ThisAudi project
was one of the first.
And here is a link to the Dark Knight’s “Why So Serious?” project, another early
example in this genre.
As you will see, most of these projects were extraordinarily expensive. Creating this
kind of highly immersive, long-running experience isn’t feasible for most brands.
However, gamification is, and the report claims that one of the major reasons for the
growth of Transmedia is the popularity of gaming. We have all been delighted by brands
that use game elements to enhance how we relate to a brand, and we have been turned
off by lesser attempts.
Bunchball provides a gaming platform, Nitro (Links to an external site.), for brands that
want to integrate game elements into the experiences they provide. Gamification does
NOT require a brand to create a game for consumers to play. Instead it refers to game
mechanics that tap into people’s motivation to achieve and compete. Bunchball allows
brands to easily create ways for its followers to earn points, “level up,” see how they
compare with others on leaderboards, etc. Lets take a look at a couple of their
reports, Gamification 101
, then Winning with Gamification - The Experts Playbook
, both of which are very pro-gamification, as you would expect. The Gamification 101
report talks about how different game mechanics may encourage different kinds of
behavior. The Winning with Gamification report provides best practices.
Theres a more critical camp of how marketers tend to use gamification strategies. As
you will see in the following blog post and video, one of the big questions for brands is:
Are you using game mechanics to spur intrinsic or extrinsic motivation? Put another
way, are you using game mechanics to try to get me to do something that I’m not very
interested in doing (extrinsic) or to encourage me to complete a behavior that I already
have some motivation to complete (intrinsic)? Most gamification experts believe that it
typically works well only if an intrinsic motivation already exists. A parody of gamification
where no intrinsic motivation exists is Progress Wars (Links to an external site.). You
will become bored playing after about 30 seconds, maybe less, and thats the point. Go
play.
The author, Ian Bogost, Professor of Interactive Computing at the Georgia Institute of
Technology, is a well-known video game designer, researcher and critic. In Gamification
is Bullshit (Links to an external site.) he takes marketers to task for co-opting games for
business purposes. It’s an interesting read, to be sure, but I think the comments below
the post add nuance and balance to his criticisms. Plus, Bogost responds to some of
the comments, making for an amusing and instructive dialogue. Definitely take a look at
them after reading the post.
This video of a Google Tech Talk, Meaningful Play: Getting Gamification Right (Links to
an external site.), summarizes in an amusing and constructive way where marketers
typically go wrong in introducing game mechanics and what they should pay attention to
in order to develop compelling gamification projects. The invited speaker, Sebastian
Deterding (Links to an external site.) (another game designer, researcher and critic), is
a Professor at the School of Interactive Games & Media at the Rochester Institute of
Technology.
Bogost and Deterding both talk about internal and external motivation. Yu-Kai Chou,
another gamification researcher, gets even more specific. He describes eight core
drives in this Tedx Talk.
Link
Not take a look at the tool--the Octalysis (Links to an external site.)--hes developed to
capture how well or poorly a gamification projects taps into the eight different drives. Be
sure to click on the question mark icons that accompany the sliders in the left-hand side
navigation to better understand each drive.
Lets end with a good summary of major brands that have failed with gamification (Links
to an external site.).
1.https://www.slideshare.net/Altimeter/report-realtime-marketing-the-agility-to-leverage-nowby-rebecca-lieb-jessica-groopman
2.https://www.skyword.com/contentstandard/
3.https://www.skyword.com/contentstandard/
4. https://www.targetmarketingmag.com/article/social-worked-southwest-airlines-got-new-heartground/all/
5.
https://adage.com/article/special-report-super-bowl/home-real-time-marketing-drunk/291455
6. https://www.thedrum.com/news/2015/07/04/brands-join-american-independence-daycelebrations-twitter
7. https://marketing.toolbox.com/article/starbucks-blows-great-marketing-opportunity-fromgame-of-thrones-gaffe
8. https://www.kansascity.com/sports/spt-columns-blogs/for-petes-sake/article232245957.html
9. https://mashable.com/2016/04/22/homebase-prince-tweet-fail/#XFuWn5YOCZqY
10. https://mashable.com/2016/04/21/prince-death-brands/#dgAflywNFEqI
11. https://adage.com/article/media/chevy-guy-a-hit/295655
12. https://adage.com/article/cmo-strategy/chevy-wraps-technology-stuff-publicitywindfall/295786
13. https://mashable.com/2016/11/09/airlines-hotel-election-day-deals/#x6mDes9GCSqE
14. http://www.themobileplaybook.com/en-us/
15. https://www.appannie.com/en/
Social Engagement and Building Online Branded Communities
Overview: In this module we consider how brands encourage social engagement, often
through online communities where consumers can communicate with brands about their
liking, love and frustration for products and services, and where brands can gain knowledge
from some of their most loyal customers.
Brands have an important decision to make regarding where to deploy their social
engagement opportunities. Most choose to support these opportunities on their social
networks. In fact, the vast majority of the brands chosen for the project in this class spend
their community management time fostering communication with customers on their
Facebook, Pinterest, Instagram, LinkedIn, etc. pages. Its very possible to build a community
across a brands social networks. However, as you will see, there are also advantages to
creating an owned community that exists outside of social networks.
Regardless of where the online community is, the role of an online community manager has
grown in stature over the last few years, so much so that, believe it or not, community
manager appreciation day (Links to an external site.) now takes place every fourth Monday
of January. Here is some recent data regarding salaries (Links to an external site.) for online
community managers.
Take a look at the Lithium (now Khoros) online community management platform (Links to
an external site.). Note that the platform allows brands to build an owned community but
also integrates social media so brand managers can “steer those conversations to communities
you own.” In other words, Lithium focuses on helping brands build owned communities.
Read: Online Community: The Heart of Social Strategy
This report is a great introduction to owned brand communities. It explains why simply
conversing with customers on social networks may not be sufficient, and there’s a great table
detailing different types of brand communities and key performance indicators for each.
Read: The 2012 State of Online Communities
NOTE: For some reason, ComBlu has not released a more recent report after four straight
years of publishing this series.
This report covers the same territory as The Heart of Social Strategy but goes into greater
detail. Some of you will find your brand discussed in depth regarding its online community.
All of you will be able to learn about how your brand’s major competitors develop and,
maybe, benefit from owned brand communities. Be sure to read through the appendices to
see how they rate each brand’s community. There is a helpful glossary in the appendix too.
Read: The State of Social Engagement
Now let’s get even more specific and more recent about what constitutes an effective online
community and how you can measure its health. The Social Engagement Scorecard gives
brands a way of to quantify how well its community and social engagement strategies.
Requirements:
Much of our focus the first half of this term has been on how consumers behave as brands try
to reach them at the right time in the right place. This focus has culminated in the social media
audit and analysis assignment that youre wrapping up. You will now switch gears and begin
playing the role of a brand manager for your chosen brand. The first step will be for you to
imagine a new service or product, digital or otherwise, that your brand might realistically
launch. You will then develop possible ways to launch this new service/product, develop a
creative strategy brief for one of your campaign ideas and record a video presentation as if you
were presenting to the brand client.
By now, you should have chosen your brands new product/service for this part of the project.
Its now time to focus on campaign ideas to promote/develop this. The format that I want you
to use is the creative strategy brief. There are many templates out there for crafting creative
strategy briefs. I have modified one that I thought was very good, and I would like you to use it:
Creative Strategy Brief template (Links to an external site.). Imagine that you work for an
advertising agency that has your brands account. You are managing a small team charged with
launching/developing this new product/service. The creative strategy brief is an internal
document designed to make everyone on your team aware of what you are trying to achieve
and how. Be sure to include a discussion of how mobile plays a role in your ideas.
In the process of discussing your campaign plan, you will describe how your target market will
interact with your brand during the course of the plan, and how you will measure the plans
effectiveness. Our next module will focus on metrics so leave this section of the brief until after
youve had a chance to get into that material.
You will see that I have left more room for some sections of the brief than others. This reflects
my estimation of what sections will require more content than others. Feel free to use my
estimates as guidelines.
Fill out the Google doc that is the template and upload it into Canvas as a Word doc or share a
link in Canvas to the Google doc.
Creative Strategy Brief Rubric (1)
Creative Strategy Brief Rubric (1)
Criteria
Ratings
This criterion is linked to a Learning OutcomeCampaign detail
There is enough detail provided for the reader to understand how this
campaign idea and its components would be implemented and why.
30.0 pts
0.0 pts
Full
Marks
No
Marks
This criterion is linked to a Learning OutcomeMeasures of effectiveness
It is clear how the effectiveness of the campaign would be measured in
terms of metrics that would be captured to evaluate its success.
25.0 pts
0.0 pts
Full
Marks
No
Marks
30.0 pts
0.0 pts
Full
Marks
No
Marks
5.0 pts
0.0 pts
Full
Marks
No
Marks
5.0 pts
0.0 pts
Full
Marks
No
Marks
5.0 pts
0.0 pts
Full
Marks
No
Marks
This criterion is linked to a Learning OutcomeInteraction goals and
expectations
Thought has been put into how the target market will interact with
campaign components.
This criterion is linked to a Learning OutcomeQuality of brief
- Has professional appearance and persuasive quality
- Is free of grammatical and spelling errors
This criterion is linked to a Learning OutcomeUnderstanding of Baekdal
and Gilbreath
- Demonstrates understanding of what Baekdal and Gilbreath consider to
be important tenets of digital branding today.
- Applies these tenets to guide development of client campaign.
This criterion is linked to a Learning OutcomeMobile component(s)
- Includes a well-considered discussion regarding the role that mobile
plays in the campaign
Total Points: 100.0
Pts
30.0 pts
25.0 pts
30.0 pts
5.0 pts
5.0 pts
5.0 pts
...
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