Fluent Essays

Read/review professionalism in chapter 13. In your own words, what does professionalism mean to you? In addition, list at least three example of the following:Professional behaviorsProfessional Health Care SkillsProfessional AppearanceReferenceHaroun, L., & Mitchell, D. (2021). In Introduction to Health Care. Cengage. Introduction to Health Care Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 13 Professionalism Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2 Professionalism Essential quality of individuals who work in health care Difficult to define Consists of many characteristics and behaviors “Caring competence” Dedication to doing the best Maintaining high-quality service Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Compassion and Empathy Sincere concern for others Foundation of caring Basis for developing empathy Trying to understand another person’s thoughts and feelings “Walk a mile in my shoes” “I’m available to walk this road with you” Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Attitude Attitude: how a situation is viewed Positive or negative Problems Difficulties or opportunities to learn Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Demonstrating a Professional Attitude Approach work positively Be committed to work Recognize impact on patient care Use objective approach to situations See problems as opportunities for positive action Develop and practice self-discipline Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 1 True or False: The primary focus of health care professionals should be the welfare of their patients. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 1 True Main focus of health care professionals: Well-being of patients True even for occupations that do not involve direct patient contact Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 2 True or False: Patients who are difficult or rude may be reacting out of fear or pain. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 2 True Fear and pain can cause individuals to take out feelings on others in negative ways Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors (1 of 5) Each individual represents facility Actions influence patient satisfaction with care Never complain to patients about work Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 3 Jaime believes his supervisor does not listen to him and deliberately makes the workplace unpleasant. Jaime should discuss this problem with _____ . A. The supervisor B. His coworkers C. His friends Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 3 A. The supervisor Employees should discuss problems with their supervisor Even if situation involves supervisor Other people do not have authority to solve problem Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 4 True or False: If you are having problems at home that are worrying you, it is a good idea to share them at work so your coworkers will understand if you cannot perform at your best. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 4 False Although difficult, it is important to continue to do your best at work Discussing personal problems with coworkers not a good idea Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors (2 of 5) Be dependable Perform all duties as assigned and needed Be flexible Accept differences Treat everyone with courtesy and consideration Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors (3 of 5) Practice good communication skills Keep personal problems separate from work Be well organized and plan ahead Behave ethically and set high personal standards Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors (4 of 5) Conduct self calmly Serve as role model for good health Set professional goals and strive for continual improvement Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Technical Skills Develop in-depth understanding of work Observe and listen carefully Consult employee manual or ask questions Perform all work neatly and accurately Dedicate time to acquire new knowledge and skills Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 5 True or False: It is not necessary to understand why you are performing a procedure as long as you can do it well and without making mistakes. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 5 False Health care professionals should understand theories that support what they do Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 6 True or False: If you are asked to do something by your supervisor, you should never question whether directions are appropriate. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 6 False Appropriate to ask for further information Health care professionals should think about what they are doing and question directions if circumstances do not seem right Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Appearance Outward sign of professionalism Influences patients’ opinions about care Generally conservative in health care Extremes can undermine patient confidence Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Maintaining a Professional Appearance Practice personal hygiene Use deodorant or antiperspirant daily Pay attention to dental hygiene Avoid perfumes Avoid extreme styles Consider safety of self and others Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 7 True or False: Perfumed products can trigger asthmatic attacks. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 7 True Products with fragrances can trigger asthmatic attacks and allergic reactions Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Distance Maintain healthy balance in professional–patient relationship Have caring attitude Do not depend on friendship and approval of patients Focus on achieving patients’ health care goals Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 8 True or False: It is acceptable to develop a friendship with a patient if the patient seems lonely and in need of friendship. Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 8 False Not a good idea to become friends with patients However, caring and friendly approach is desirable Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Handling Difficult Situations Aim for objective, although caring, response Understand own behavior and reactions Apply problem-solving technique to change negative habits and behaviors Separate fact from emotion Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 9 Approaching situations objectively means: A. Having a caring attitude B. Addressing the patient’s needs before your own C. Considering the facts Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 9 C. Considering the facts Objective approach Consider facts Rather than respond emotionally or based on one’s opinion Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Acceptance of Criticism Criticism can help you learn Try to react gracefully Evaluate information If appropriate, use for self-improvement Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professionalism Outside the Workplace You represent your profession both on and off the job Avoid inappropriate behaviors Take care with social media Do not post photos of inappropriate behavior Avoid negative comments and complaints Rudeness Bullying Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Leadership Leadership Encourage people to achieve common goals Characteristics of health care leader: High level of competence Commitment to high-quality service Willingness to recognize and support work of others Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors (5 of 5) Characteristics of health care leader: Dedication to high standards Belief in change and improvement Serving as example and completion of tasks as needed Ability to communicate effectively Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Question 10 Which of the following is an example of a leader as defined in the textbook? A. A manager who hires, schedules, and evaluates employees B. An employee who inspires his coworkers to work together C. A supervisor who has highly developed technical skills Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Answer 10 B. An employee who inspires his coworkers to work together Leader does not have to be in supervisory position But person who inspires others to do their best Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.