Milestone One - Management
For your first milestone of your final project use the following issue prompt: 
Issue Prompt One: Language
Develop  an executive summary to introduce your topic and preview the key elements you will address in more detail through the policy memorandum.
Your executive summary should clearly state the prompt, provide a brief summary of the background and landscape, highlight potential options, and summarize your recommendation. Remember, this is just a draft, so you can revise this executive summary if your approach changes throughout the course. However, you must select a prompt and commit to that prompt for the entire course.
For additional details, please refer to the Milestone One Guidelines and Rubric document.
IHP 610 Milestone One Guidelines and Rubric 
 
Description: For the first milestone of your final project, you will select one of the three possible issue prompts and write an executive summary to introduce 
your memorandum.  
 
Choose from one of the three following prompts: 
 
 Issue Prompt Option #1: Language 
 Issue Prompt Option #2: Immunizations 
 Issue Prompt Option #3: Access and Enrollment Assistance 
 
This executive summary should be no more than one page in length and should introduce your chosen issue, addressing the following elements:  
 
A. Clearly identify the issue you have chosen 
B. Summary of the facts related to the issue, including the importance of the issue to the organization, identifying impacted stakeholders and any initial 
assumptions related to the issue 
C. Summary of the necessary analysis, including the interests of the key stakeholders, application of relevant laws and policies, identification of potential 
conflicts between stakeholders, and potential legal risks 
D. Brief statement of your recommendation for a course of action on the issue 
 
Remember, this is a first draft. You will have the opportunity to incorporate instructor feedback and revise this executive summary for your final submission in 
Module Nine.  
 
Guidelines for Submission: Your executive summary should consist of 1–2 thorough paragraphs. It should be double-spaced, with one-inch margins and 12-point 
Times New Roman font, and should follow APA formatting guidelines. 
 
Critical Elements Exemplary (100\%) Proficient (88\%) Needs Improvement (75\%) Not Evident (0\%) Value 
Topic Selection  Clearly identified which issue 
prompt you have selected 
  Did not identify the issue 
prompt 
20 
Summary of Facts Meets “Proficient” criteria and 
description is exceptionally 
thorough 
Summarizes the facts of the 
issue, identifying key 
stakeholders and articulating 
the importance of the issue to 
the organization 
Summarizes some facts but is 
missing key facts or 
stakeholders 
Does not summarize the facts 
of the issue 
25 
 Summary of Analysis Meets “Proficient” criteria and 
included exceptional detail to 
support your analysis  
Summarizes the key elements 
to be analyzed 
Summarizes the analysis but is 
missing key elements 
Does not summarize the 
analysis 
25 
http://snhu-media.snhu.edu/files/course_repository/graduate/ihp/ihp610/final_project_issue_prompt_option_one.pdf
http://snhu-media.snhu.edu/files/course_repository/graduate/ihp/ihp610/final_project_issue_prompt_option_two.pdf
http://snhu-media.snhu.edu/files/course_repository/graduate/ihp/ihp610/final_project_issue_prompt_option_three.pdf
Recommendation Recommends a relevant course 
of action based on the facts 
and analysis of the issue 
  Does not articulate a relevant 
recommendation for a course 
of action 
20 
Articulation of 
Response 
Submission is free of errors 
related to citations, grammar, 
spelling, syntax, and 
organization and is presented 
in a professional and easy-to-
read format 
Submission has no major errors 
related to citations, grammar, 
spelling, syntax, or organization 
Submission has major errors 
related to citations, grammar, 
spelling, syntax, or organization 
that negatively impact 
readability and articulation of 
main ideas 
Submission has critical errors 
related to citations, grammar, 
spelling, syntax, or organization 
that prevent understanding of 
ideas 
10 
Total 100\% 
 
 
IHP 610 Final Project Issue Prompt Option #1: Language 
 
The Health Law and Policy Issue:  
 
The General Assembly in the State of Albacore is considering a bill that would mandate that at least 30 
percent of a hospital’s caregiver workforce speak Spanish. The legislation would impose the 30 percent 
requirement 18 months after the bill is passed. Hospitals that fail to meet the 30 percent threshold 
would receive only 50 percent of the Medicaid reimbursement the hospitals would otherwise be eligible 
to receive. The General Assembly believes this mandate will help improve the quality of care in Albacore 
and, specifically, provide culturally competent care for patients. The Health Committee of the General 
Assembly is soliciting input on the proposed bill.  
  
You are the head of contracting for Hospital Bass. Your CEO, Ms. Executive, has asked you to review the 
proposed legislation and take a position on what the hospital should do. Specifically, she would like you 
to produce a policy memorandum for her review. 
 
Before you begin drafting the memorandum, you meet with Mr. Carp, director of human resources for 
Hospital Bass. Mr. Carp informs you that approximately 15\% of your caregiver workforce speaks Spanish. 
There is a shortage of caregivers who speak Spanish and a shortage of certified medical interpreters in 
State ABC. In order to recruit more caregivers who speak Spanish, Mr. Carp believes that Hospital Bass 
would have to pay the caregivers substantially more than current caregivers are being paid. He also 
thinks you might want to know that some caregivers at Hospital Bass are unionized and some are not. 
 
Next, you ask to meet with Mr. Flounder, the director of revenue cycle for Hospital Bass. He declines to 
meet with you, but leaves you some notes about reimbursement. Hospital Bass’s reimbursement mix is 
typically one third Medicaid, one third Medicare, and one third commercial. In addition, Hospital Bass’s 
major competitor is Hospital Grouper. Two percent of Hospital Grouper’s workforce speaks Spanish. 
After reading Mr. Flounder’s notes, you believe that Hospital Grouper cannot afford to recruit more 
caregivers who speak Spanish. 
 
Lastly, you review Hospital Bass’s annual report. The report gave you more information about Hospital 
Bass’s service area. The State of Albacore is bordered by two other states: the State of Mackerel and the 
State of Tilapia. Patients in Hospital Bass’s service area also travel to hospitals in Mackerel and Tilapia. 
The report noted that hospitals in Mackerel and Tilapia also recruit from the same pool of caregivers as 
Hospital Bass. 
 
You managed to dig up these additional facts, which may help you determine what recommendations to 
make to Ms. Executive: 
 
 Hospital Bass does not survey its patients to determine whether they are satisfied with the care 
they are receiving and whether the patients believe culturally competent care is being delivered. 
 Payers in the State of Albacore have resisted paying more for certified medical interpreter 
services in the past. No payers have commented on the proposed legislation at this time. 
 The boards of nursing, medicine, and pharmacy in the State of Albacore are presently 
considering whether to add continuing education requirements for cultural competency to state 
licensure requirements. 
 
 Approximately 40\% of the patients who use Hospital Bass’s emergency department on an 
annual basis self-report that Spanish is their primary language. 
 Approximately 15\% of the patients who use Hospital Bass’s urgent care department on an 
annual basis self-report that Spanish is their primary language. 
 Approximately 5\% of the patients who use primary care in Hospital Bass’s service area on an 
annual basis self-report that Spanish is their primary language. 
 The Albacore Hospital Association opposes the bill.
				    	
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