Fluent Essays

Work #1: Actual work where 2 students given their posts on this:  Review the material on routers. It is sometimes said that information extracted from a router or switch does not necessarily provide specific evidence of a particular crime. What is meant by that?  If true, what then is the most useful information collected from these devices in an investigation? Write and post your answer. Post between 200 and 300 words. Work #2: Actual work where 2 students given their posts on this:  Think about a good or bad service experience that you have had. Briefly describe the experience. What factors contributed to this experience? What changes could have been made to make this an even better service experience? Why is service marketing important? Preethi Work: I have experienced bad services but the most recent happened this year when I was in a grocery store. The items in the shelves had no price tags indicated so I had t move back and forth asking for prices of products because of my low budget. While the task of moving back and forth was in itself a bad gesture of the store, the employees there seemed mostly unbothered. One employee on the cash register grew tired of my price inquiries and told me that if I have “little” money I should get out. I explained that I had a budget boundary but she said that she did not care and it was none of her business. When I told her that she was rude she ordered me to get out of the store and never come back again. I personally think that the reasons why I experienced the bad service at this grocery store was bad management. The management had not organized the workplace with price tags for each commodity. The management also seems to have hired the wrong people who knew nothing about customer service. Employee engagement also seems to be a huge problem in this store because most of the employees seemed unbothered and unmotivated. The first change to make services better at the store is to name each product and indicate the specific price for specific quantity/quality. The managers also need to step up their game and train the employees to deliver the best services to all of their customers. Service marketing is an important thing for any business because it is a key part of business success. Any business needs to inform their customers about the specific services that they offer and how beneficial these services will be to the customers. Most importantly, the business should promise advantages of their services and fulfil these promises to customers.   Reference Othman, B., Harun, A., Rashid, W., Nazeer, S., Kassim, A., & Kadhim, K. (2019). The influences of service marketing mix on customer loyalty towards Umrah travel agents: Evidence from Malaysia. Management Science Letters, 9(6), 865-876. Rajesh Work: For every business, customer service is essential. This customer service helps the customers to retain and extract more value from them. By providing top-class customer services, the business will be improved and will be successful. There are various kinds of inadequate services. Some of the bad services are the slow response times. To improve the overall experience by reducing the time spent responding and offering high-quality support to the customers is very important (Goldman, 1996). One bad experience is the long wait time at a restaurant I visited last month. Waiting is something many people do not like and also do not have the patience to wait. I waited for more than 1 hour and no one came to serve me. If the organization does not offer the speak to agent option and has poorly trained agents and multiple agent touchpoints, and does not have omnichannel communication, then the customers experience terrible customer services. If the organizations have the best practices like valuing the customers time by having a pleasant time, then the organizations have excellent customer service. There are many benefits of customer service. Some of the benefits are that it boosts the customers locality in the organization and attracts the best talents in the society, and it also bolsters the business growth of the organization and crosses sell and upsell the opportunities for the employees. It also bottlenecks the identification of the communication as it prompts the word of mouth recommendations. For the success of the business, maintaining relationships with the customers is very important (Lee &Boissoneau, 1997). It is essential to nurture customer relationships and cultivate good customer relationships. The factors contributing to the excellent service experiences are attitude, timeliness, empathy, and knowledgeable staff. The changes that should be done for the excellent service experiences are by strengthening the excellent customer services skills, improving the interactions with the customers, and enhancing the strategies of customers services. References Goldman, R. (1996). Customer Service. Journal Of Customer Service In Marketing & Management, 2(1), 65-77. doi: 10.1300/j127v02n01_06 Lee, H., &Boissoneau, R. (1997). Empowering People in Modern Organizations for Improved Customer Service. Journal Of Customer Service In Marketing & Management, 3(2), 55-69. doi: 10.1300/j127v03n02_05 Preethi Work: Information drawn out of switch or router is not reliable in providing specific evidence in times of a crime. According to Ibrahim et al. (2012), many challenges and obstacles encounter or interfere with the evidence of corruption in routers.  If an investigator is looking for any information they intents to get proof from the router cannot be successful, the information might be incomplete in most cases. Indeed, the information obtained from routers does not necessarily provide specific evidence of a particular crime. Information from routers doesnt provide information with specific evidence of the crime. According to Damiris (2020), there is a lack of proper guidelines when presenting and buying electronic evidence. These guidelines, when not put well, the information provided cannot necessarily offer the best specific evidence. Secondly, there are swift changes in the technology field anytime and most times. This rapid commuting of the technology now and then makes the data provided from switch or router unreliable in giving evidence of particular crimes. Third, there is this issue of detailed and big data. Such big data to go through it is time-consuming at some points and lastly use of anti-forensic techniques. Criminals do hide evidence, tamper with evidence, hide evidence or destroy the evidence. Information collected by router and switch in an investigation is beneficial. According to Philomin, Et Al. (2020), the logs that capture information can significantly help protect the sensitive data of the public. Such data must have limited access to it with this devices help, routes, and switches. Furthermore, the logs that capture information can support responses and the analysis done by the forensics of a suspected electronic crime.  References Damiris, G. P. (2020). Router forensics (Masters thesis, Πανεπιστήμιο Πειραιώς). Ibrahim, M., Abdullah, M. T., & Dehghantanha, A. (2012, June). VoIP evidence model: A new forensic method for investigating VoIP malicious attacks. In Proceedings Title: 2012 International Conference on Cyber Security, Cyber Warfare and Digital Forensic (CyberSec) (pp. 201-206). IEEE. Philomin, S., Singh, A., Ikuesan, A., & Venter, H. (2020). Digital forensic readiness framework for smart homes. In International Conference on Cyber Warfare and Security (pp. 627-XVIII). Academic Conferences International Limited. Sharan Work: I agree with the statement that the information that is being extracted from the routers or switches does not provide useful information related to the crime. The information collected from the routers or switches is being used to find the information related to digital forensic techniques. Digital forensic is the process that a team generally carries out to find the evidence-related digital crime that happens with the users and organizations. The digital forensic team generally checks for the networks, and routers installed in the network are being used to collect the information. The attackers have modified network devices such as switches and routers to get into the organizational network. The changes made by the attackers are useful for the digital forensic team to collect the evidence and information related to the crime that happens in the organizations. The information that is being collected does not provide direct evidence of the crime that happens in the organizations (Hare, 2016). Information or evidence from routers and switches can still play an important role in investigations, but specific information has to be collected. The chain of custody has to answer several questions in order to prove the integrity of evidence. Some of the important information that can be collected to respond to the chain of custody questions include details of the people who have collected and touched the collected information, the location where evidence has been stored, the person or the party that was in charge of the evidence, how the information evidence was stored and lastly the person who took the evidence away from storage and the reason why the information was taken away from its storage. All these questions can help maintain the integrity of the information collected from the router or switch (Hare, 2016). Reference Hare, O., R. (2016) Routers and Switches. Retrieved from,https://www.dailymail.co.uk/sciencetech/article-3393878/Forget-fingerprints-ROUTERS-soon-help-police-solve-crimes-Data-collected-Wi-Fi-devices-identify-criminals.html