Fluent Essays

For this submission, you have to perform an Operations Management Systems Audit.  Note: You need to select the appropriate form based on whether the organization you have chosen primarily delivers Services or Products. To audit your selected organization, use any of the following documents (Please check attachments) below): 1.- Characteristics of a Well-Designed Service System 2.- Best Practices Product Design Systems Comment on each section of the systems review outline. Services Products If the organization you picked delivers both goods and services, then pick ONE to audit. No need to audit both of them.  PS) Please read thoroughly the attachments. PS 2) SHOULD BE AT LEAST 3 PAGES or MORE 7 Characteristics of a Well-designed Services System OM Practical Problem 4: Operations Management Systems Audit To audit your selected organization, use any of the following documents (in the Handouts area of MyCC): · Characteristics of a Well-Designed Service System · Best Practices Product Design Systems Comment on each section of the systems review outline. · Services · Products If the organization you picked delivers both goods and services, then pick one to audit. Refer to the section on Services (p. 215) in Chapter 11 in the text. Seven Characteristics of a Well-designed Service System No matter what approach is taken to design a service, the following are typical characteristics of a well-designed system: 1. Each element of the service system is consistent with the operating focus of the firm. For example, when the focus is on speed of delivery, each step in the process should help foster speed. 2. It is user friendly. This means that the customer can interact with it easily -- that is, it has good signage, understandable forms, logical steps in the process and service workers available to answer questions. 3. It is robust. That is, it can cope effectively with variations in demand and resource availability. For example, if the computer goes down, effective backup systems are in place to permit service to continue. 4. It is structured so that consistent performance by its people and systems is easily maintained. This means that the tasks required of the workers are doable, and the supporting technologies are truly supportive and reliable. 5. It provides effective links between the back office and the front office so that nothing falls between the cracks. In football parlance, there should be no “fumbled handoffs.” 6. It manages the evidence of service quality in such a way that customers see the value of the service provided. Many services do a great job behind the scenes but fail to make this visible to the customer. This is particularly true where a service improvement is made. Unless customers are made aware of the improvement through explicit communication about it, the improved performance is unlikely to gain maximum impact. 7. It is cost effective. There is minimum waste of time and resources and delivering the service. Even if the service outcome is satisfactory, customers are often put off by a service company that appears inefficient. 2 | Page Operations Management Practical Problem 2 OPERATIONS MANAGEMENT PRACTICAL PROBLEM 2 2 PS) At Tesla Inc/ manufacturing, each step is identified by a color as followed: Input: Yellow Inventory: Blue Work in Progress: Green Product: Red Storage: Gray Final Inventory: Brown “Manufacturing processes are used to make everything that we buy, ranging from the apartment building in which we live to the ink pens with which we write. (Jacobs, F. R., & Chase, R. 2018) A producer constantly plans to create items from crude materials available to be purchased to wholesalers or retailers. Manufacturing operations management refers to the continuous process of monitoring and improving production processes. Regularly, this process enhances the effectiveness to create the best quality items to satisfy the customers/end users (Kokemuller, 2016). The diagram above presents the process of Tesla Inc / Car manufacturing. And the lines below give a detailed explanation of the process. 1. Bottlenecks Bottlenecks of the process include the possibility of the input material that does not meet the companys required quality standards and the production of low-quality products. Since Tesla depends on the use of Robots, they can become a bottleneck to the production process when they cannot increase performance beyond a particular level of production. The bottleneck on resources limits the ability of Tesla to manufacture vehicles beyond a certain number limit. Since Tesla manufactures vehicles and sells them to the consumer, the company manufacturing level is limited by the number of consumers who have placed orders for the vehicle. In addition, the store owned by the company has a limited capacity to offer storage for the manufactured vehicle; hence, the company produces only the vehicle that can be accommodated in the store. 2. Inventory The inventory of Tesla includes the raw materials, work in progress, and finished products of the company. The movement of the inventory in Tesla is easy and efficient. Raw materials finished goods are easily movable within the organization and the customers of the company. As a result, the company does not hold too much inventory as it produces products which suppliers have placed the order. By maintaining the low inventory level, it helps to ensure that the company incurs minimal storage costs. 3. WIP Tesla controls its WIP to ensure that all the tasks which have been started are accomplished. In addition, the company takes orders from customers and works on each of the customers orders to ensure that they offer the necessary satisfaction to customers. 4. Storage Teslas storage involves keeping the inventory of raw materials and finished products before being delivered to the4 customers. Tesla tries to ensure that it reduces the storage cost by ensuring it manufactures vehicles that the customers have placed their orders against. This helps in ensuring that the company storage cost becomes low. 5. Materials Material that is required by Tesla in its production process includes robots and computer technology which helps in the manufacturing process. 6. Resources (inputs) Resources which are necessary for Teslas operation includes that labor and raw material which are necessary for the manufacturing process of the company 7. Products, services, or tasks completed Tesla products include vehicles that have been manufactured and are ready for sales. They include the vehicle manufactured both in the store ready to be transported to consumers. In addition, Tesla produces motor vehicles that are sold to customers who have placed orders. 8. Summary Following the process illustrated above, it will ensure that there is efficient motor vehicle production. It ensures that customers can get quality products in a time to ensure that there is customer satisfaction. It also ensures that resources owned by the company are utilized effectively. 9. Improvements suggested. To improve the performance of the company, the company must ensure that bottlenecks. Ensure that there is a constant supply of raw material and resources which are necessary for the production. There is also a need to have adequate storage where so as products and materials so that there will provide delivery of material and inventory can be improved. References: Jacobs, F. R., & Chase, R. (2018, February 9). Operations and supply chain management. Find in a library with WorldCat. https://www.worldcat.org/title/operations-and-supply-chain-management/oclc/1052782441?referer=di&ht=edition. Kokemuller, N. (2016, October 26). What Is Manufacturing Operations Management? Small Business - Chron.com. https://smallbusiness.chron.com/manufacturing-operations-management-69293.html. https://smallbusiness.chron.com/manufacturing-operations-management-69293.html INPUTS (Raw materials, Capital and Labor) Bottleneck : Possibility of raw materiel being of poor quality INVENTORY Bottleneck : Limited storage Space WORK IN PROGRESS (WIP) Bottleneck: Poossibility of the product failling to meet the requirement PRODUCT STORAGE INVENTORY