memo - Information Systems
Use of this template is required. Do not alter the formatting; simply fill in the content as explained below. Failure to submit the assignment using this template will result in zero points.
Scenario:
For this week's assignment, you work for 504 Technologies as a manager for the Tech Support team. Cindy Lou Doolittle and Manny Sanchez work in your department and had an argument several days ago that has spiraled out of control. This started when Cindy Lou told a customer to change some default settings in his 504 software. The call unfortunately dropped, and when the customer called back, Manny answered the phone and told him not to change the default settings. The customer got frustrated and began yelling at Manny. Ultimately, you had to get on the phone with the customer to resolve the issue and calm the customer down.
Even though the issue was resolved, Cindy Lou and Manny are now quite unfriendly towards each other. If they have to talk to each other, the language is curt and cold. There have been some rumors of one or both of them getting fired – but you have no intention of doing that. You need for both of these valuable employees to simply get back to work and move past this event. Instead of calling a meeting, you decide to send them a memo that you hope will solve the problem.
Light Research:
Find an online source that explains some mediation techniques and then pick some of the ideas to apply them to the situation.
Write:
In the memo template, insert the two employees' full names in the "to" section, your full name in the "from" section, and appropriate content in the "re" (regarding – a subject line) and "date" sections.
Under the line, provide the following:
In a first paragraph, briefly describe why you are writing the memo.
In 2–3 additional paragraphs, explain to the employees how this situation is to be resolved.
Under the last paragraph, provide the URL to your source.
Other requirements:
Make sure you use at least one mediation technique found in your source.
Do not indicate you will call a meeting; this memo is intended to end the feud.
Do not include a salutation or a signature. These are not included in memos since that information is already in the top part of the page.
Write 220–260 words (not including the address block or URL).
Write entirely in your own words. Do not quote or copy from your source. Since this is a work document and not an academic paper, do not use in-text citation, but remember to include the URL at the bottom of the memo.
Your body paragraphs must be single spaced without indenting. Place a blank line between paragraphs.
Be careful with your word choices. Avoid emotional and/or harsh or accusatory wording and do not lecture them: you need to remain unbiased, kind, and professional.
Suggestion: Once you have written the memo, you might like to ask a friend or family member (not another student) to read the memo and tell you if the tone meets these requirements.
memo
to: Click or tap here to enter text.
from: Click or tap here to enter text.
re: Click or tap here to enter text.
date: Click or tap to enter a date.
Click or tap here to enter text.
IT504 Unit 1 Assignment 2 Rubric
Course: IT504 Managing Information Technology in a Business Environment
Criteria 1
Level III Max Points
27 points
Level II Max Points
22.95 points
Level I Max Points
18.9 points
Not Present
0 points
Criterion Score
Criteria 1: Business
Goal Plan
/ 27Meets all criteria:
● A goal is clearly
stated, with purpose,
value, and final
success measurement
provided.
● Objective 1 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● Objective 2 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● This part of the
assignment is
200–250 words in
length.
Meets three criteria:
● A goal is clearly
stated, with purpose,
value, and final
success measurement
provided.
● Objective 1 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● Objective 2 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● This part of the
assignment is
200–250 words in
length.
Meets two criteria:
● A goal is clearly
stated, with purpose,
value, and final
success measurement
provided.
● Objective 1 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● Objective 2 is
clearly stated.
○ Three or more
strategies (measurable
actions) are provided.
● This part of the
assignment is
200–250 words in
length.
Does not meet any
criteria.
Criteria 2
Level III Max Points
45 points
Level II Max Points
38.25 points
Level I Max Points
31.5 points
Not Present
0 points
Criterion ScoreParagraph
Unit 1 Assignment 2 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...
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Criteria 2
Level III Max Points
45 points
Level II Max Points
38.25 points
Level I Max Points
31.5 points
Not Present
0 points
Criterion Score
Criteria 2:
Technology
Adoption Models
/ 45Meets all criteria:
● A model is
identified and
described, including
how technology is
involved. Associated
history may be
included. (200–250
words)
● A second model is
identified and
described, including
how technology is
involved. Associated
history may be
included. (200–250
words)
One of the following
is missing or has
inadequate detail:
● Phone protocol
(greetings, company
info, closing, etc.)
provided.
● Information
gathered from the
customer provided.
One of the following
is missing or both
have inadequate
detail:
● Phone protocol
(greetings, company
info, closing, etc.)
provided.
● Information
gathered from the
customer provided.
Does not meet any
criteria.
Criteria 3
Level III Max Points
9 points
Level II Max Points
7.65 points
Level I Max Points
6.3 points
Not Present
0 points
Criterion Score
Unit 1 Assignment 2 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...
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Criteria 3
Level III Max Points
9 points
Level II Max Points
7.65 points
Level I Max Points
6.3 points
Not Present
0 points
Criterion Score
Criteria 3: Source
Material (for the
Technology
Adoption section)
/ 9Meets all criteria:
● The Hague source
identified in the
instructions and
reading is clearly used.
● Each model's
content is also
supported by one
other suitable source.
One of the following
is missing or has
inadequate detail:
● Processes for
troubleshooting
software issues
provided.
● Priority levels and
when to escalate
provided.
● Follow‐up
instructions for the
tech support
employee provided.
More than one of the
following are missing
or have inadequate
detail:
● Processes for
troubleshooting
software issues
provided.
● Priority levels and
when to escalate
provided.
● Follow‐up
instructions for the
tech support
employee provided.
Does not meet any
criteria.
Criteria 4
Level III Max Points
9 points
Level II Max Points
7.65 points
Level I Max Points
6.3 points
Not Present
0 points
Criterion Score
Unit 1 Assignment 2 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...
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Total / 90
Overall Score
Criteria 4
Level III Max Points
9 points
Level II Max Points
7.65 points
Level I Max Points
6.3 points
Not Present
0 points
Criterion Score
Criteria 4: APA and
Writing
Convention
/ 9Meets all criteria:
● Applies current APA
style to in‐text
citations and
references, and
document formatting
if appropriate, with
minor to no errors.
● Writing is focused,
concise, and organized
and articulates at a
college level, with
minor to no errors.
● Uses resources from
reliable and/or
scholarly sources.
Meets two criteria:
● Applies current APA
style to in‐text
citations and
references, and
document formatting
if appropriate, with
minor to no errors.
● Writing is focused,
concise, and organized
and articulates at a
college level, with
minor to no errors.
● Uses resources from
reliable and/or
scholarly sources.
Meets one criterion:
● Applies current APA
style to in‐text
citations and
references, and
document formatting
if appropriate, with
minor to no errors.
● Writing is focused,
concise, and organized
and articulates at a
college level, with
minor to no errors.
● Uses resources from
reliable and/or
scholarly sources.
Does not meet any
criteria.
Level III
76.51 points minimum
Level II
63.01 points minimum
Level I
1 point minimum
Not Present
0 points minimum
Unit 1 Assignment 2 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...
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