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Assessment 3 : Stakeholder Communication in Health Information Systems  proposing potential ways to create buy-in and overcome obstacles for implementing your recommendations.   In order to understand the role of an EHR or HIM manager, it is necessary to be aware of the various stakeholders impacted by the health information systems and tools, including workflow processes, training needs, and resource allocation. Improving your knowledge and skill in these areas can help you become competent at collaborating with stakeholders when implementing system changes. It is important to be cognizant of the impact of changes to stakeholders and how those changes can bring value to the organization. Stakeholder Matrix Template Key Stakeholder: Position and Department Key Roles with in HIM System Reports to? Or Manages whom? Systems, Software, or Technology used. Impacted by Recommendation Role in Successful Implementation Value Statement Example: Billing Officers Responsible for overseeing the billing process, ensuring CPT and ICD codes are entered properly. Reports to the Billing Manager. Oversees the CPT coders and medical billing staff. Uses hospital billing system (be sure to name system—for example, Medisoft) has access to patient EHR. Recommendation: Change workflow to add step to authentic billing codes to ensure reimbursement from relevant program occurs. Impact: Adds one step on the front of billing to potentially reduce revenue loss or the need to resubmit on the back end. The billing officers are vital to this workflow change because they will be the ones to ensure that even with the extra authentication step that there is a minimal drop in productivity long-term. This workflow change delivers value by ensuring greater accuracy of initial billing and reimbursement submissions in order to increase revenues and decrease the need to redo and resubmit work. 1 2 Assessment 3 Instructions: Stakeholder Communication in Health Information Systems Use the Stakeholder Matrix Template to complete an analysis of relevant stakeholders in the organization related to recommendations regarding an organization's EHR or HIM systems that you made in your first assessment. You will also be asked to create a 3-5 page report detailing your stakeholder analysis and proposing potential ways to create buy-in and overcome obstacles for implementing your recommendations. In order to understand the role of an EHR or HIM manager, it is necessary to be aware of the various stakeholders impacted by the health information systems and tools, including workflow processes, training needs, and resource allocation. Improving your knowledge and skill in these areas can help you become competent at collaborating with stakeholders when implementing system changes. It is important to be cognizant of the impact of changes to stakeholders and how those changes can bring value to the organization. Introduction Health information technology and electronic health records (EHR) can become overwhelming to health care staff at any organization. As technology advances, so do the challenges. A big challenge for managers is creating a buy-in, or an acceptance of the health information management (HIM) system by the end users (staff). It is important for health care managers to understand who the stakeholders are and what best practices help create a consensus for positive use of HIM technology throughout the organization. In this assessment, you will have the opportunity to assess common stakeholders as it relates to HIM systems. You will also research and explain the best practices needed for ensuring a smooth transition from implementation to the end-user experience. It is important for managers to understand concepts of efficient resource allocation as they look forward to making the end-user experience seamless. To do so, health care managers must have a strong understanding of how HIM impacts each and every stakeholder. In order to understand the role of an EHR or HIM manager, it is necessary to be aware of the various stakeholders impacted by the health information systems and tools, including workflow processes, training needs, and resource allocation. Improving your knowledge and skill in these areas can help you become competent at collaborating with stakeholders when implementing system changes. It is important to be cognizant of the impact of changes to stakeholders and how those changes can bring value to the organization. As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as a part of your assessment. What considerations are of most value to stakeholders in terms of process flow and resource allocation? How can the needs and challenges of a stakeholder be addressed? How would you coordinate a training program that includes current best practices? What are the relevant best practices for designing and implementing workflow changes? What are the relevant best practices for resource allocation with regards to health information technology? How can you leverage evidence and best practices to create buy-in and overcome barriers or resistance to implementing new processes or tools? This assessment should be completed third. Course Navigation  image of Nicole McGuire Nicole McGuire FACULTY  image of Kacie Goblirsch Kacie Goblirsch COACH  Tutorials Support Log Out Elizabeth Foster https://campus.capella.edu/web/technical-support/courseroom-help/courseroom-3-help?deepLink=true https://campus.capella.edu/technical-support/home https://courserooma.capella.edu/webapps/login?action=logout Scenario Refer to the Vila Health: Value and Evidence-Based Recommendations and Vila Health: Analysis of an EHR System media simulations that you have been using throughout this course. The intended audience for this analysis will be of the stakeholder groups presented in the media simulation. You have been asked to complete a stakeholder analysis as it relates to informing stakeholders about the process for how you came to your recommendations you previously made regarding the EHR or HIM system at Independence Medical Center. Another aspect of the analysis is to summarize the impact of your recommendations on stakeholder groups and strategies for overcoming barriers related to implementing your recommendations. Preparation CAPELLA MULTIMEDIA Click the following link to work through the media pieces: Vila Health: Value and Evidence-Based Recommendations. Vila Health: Analysis of an EHR System. STAKEHOLDER MATRIX TEMPLATE Use the following template to complete an analysis of relevant stakeholders in the organization: Stakeholder Matrix Template [DOCX]. Before you begin your analysis, you should consider or complete the following: Review the Vila Health scenarios paying close attention to the various stakeholders, their needs, and the challenges they face. Review the Stakeholder Matrix Template. You will be completing this as a part of your assessment. So, make sure you understand the types of information you will need to input. Research best practices for collaborating with stakeholders to create buy-in and overcome barriers or resistance to implementing new processes or tools in health care settings. Research training strategies. Research best practices for resource allocation with regards to health information technology. Research best practices for designing and implementing workflow changes. Instructions For this assessment, you will analyze the stakeholders that Vila Health Independence Medical Center must recognize as it adjusts to, changes, upgrades and implements your recommendations to the EHR or HIM systems. You will want to refer to the recommendations you made in the first assessment as well as any feedback that you have received from your instructor.  For this deliverable, you will write a 3–5 page executive summary detailing your previous recommendations and how you timeline for them. Additionally, you will analyze how your recommendations impact considerations such as resource allocation, training, and workflow changes, as well as best practices for overcoming implementation https://media.capella.edu/CourseMedia/MHA-FP5016/VH_valueAndEvidenceBasedRecommendations/wrapper.asp https://media.capella.edu/CourseMedia/mha-fpx5016element237415/wrapper.asp https://courserooma.capella.edu/bbcswebdav/institution/MHA-FPX/MHA-FPX5016/210700/Course_Files/cf_stakeholder_matrix_template.docx barriers. Finally, you will complete the Stakeholder Matrix Template, and align critical success factors with the primary internal and external stakeholders. Include a value statement for each stakeholder (A value statement meets the needs and values of each key decision maker. See example in the Stakeholder Matrix Template.) For this assessment, you will be evaluated on the following criteria: Describe the relevant stakeholders related to an impact analysis. Explain the process used to arrive at recommendations related to a health information management system. Describe a timeline for implementing recommendations related to a health information management system. Analyze the impact of recommendations on relevant stakeholders and an organization with relation to considerations such as patient outcomes, new training, resource allocation, and workflow changes. Analyze best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations. Develop value statements for relevant stakeholder groups related to critical success factors and recommendations related to a health information management system. This criterion relates to the Stakeholder Matrix Template. Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise. Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style. Additional Requirements Your analysis should meet the following requirements: Written communication: Written communication is free of errors that detract from the overall message. APA formatting: Resources and citations are formatted according to the current APA style and formatting standards.  Number of resources: 3–5 peer-reviewed resources from scholarly journal articles. Length: 3–5 typed, double-spaced pages, excluding the title page and reference page. You do not need to write an abstract for this assessment. Include the Stakeholder Matrix Template as an Appendix. Appendix: Include stakeholder chart and value statements as an appendix to your analysis. Font and font size: Times New Roman, 12 point. Competencies Measured By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 1: Apply emerging models or best practices to implement a health information system that improves operations and patient outcomes. (L8.4, L12.2, L14.3) Explain the process used to arrive at recommendations related to health information management system. Develop value statements for relevant stakeholder groups related to critical success factors and recommendations related to a health information management system. Competency 2: Analyze administrative, clinical, management, and decision-support information technology tools. (L12.1, 12.2, 14.3) Describe the relevant stakeholders related to an impact analysis. Describe a timeline for implementing recommendations related to a health information management system. Competency 3: Apply best practices relative to the financial assessments and decisions required for the implementation of health information systems. (L 8.1, 8.2, 8.4) Analyze the impact of recommendations on relevant stakeholders and an organization with relation to considerations such as patient outcomes, new training, resource allocation, and workflow changes. Competency 4: Apply evidence to influence buy-in from all stakeholders. (L10.5) Analyze best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations. Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration. (L6.1, L6.2, L6.3, and L6.4) Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise. Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style. SCORING GUIDE Use the scoring guide to understand how your assessment will be evaluated. VIEW SCORING GUIDE  https://courserooma.capella.edu/bbcswebdav/institution/MHA-FPX/MHA-FPX5016/210700/Scoring_Guides/a03_scoring_guide.html Stakeholder Communication in Health Information Systems Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Describe the relevant stakeholders related to an impact analysis. Does not identify stakeholders within an organization. Identifies stakeholders within an organization but does not describe the stakeholders, and may be missing relevant stakeholders, or have identified irrelevant stakeholders for an impact analysis. Describes the relevant stakeholders related to an impact analysis. Describes the relevant stakeholders related to an impact analysis and identifies why specific stakeholders may be more important than others. Explain the process used to arrive at recommendations related to a health information management system. Does not describe the process used to arrive at recommendations related to a health information management system. Describes recommendations related to a health information management system, but fails to fully explain the process that was used to arrive at the recommendations. Explains the process used to arrive at recommendations related to a health information management system. Explains the process used to arrive at recommendations related to a health information management system; also, identifies areas of unclear or missing information that could be used to improve the process in the future. Describe a timeline for implementing recommendations related to a health information management system. Does not describe parts of a timeline for implementing recommendations related to a health information management system. Describes parts of a timeline for implementing recommendations related to a health information management system, but does not present a comprehensive implementation timeline or the timeline is unclear. Describes a timeline for implementing recommendations related to a health information management system. Describes a timeline for implementing recommendations related to a health information management system and acknowledges challenges with regards to logistics, resources, or training related to implementation. Analyze the impact of recommendations on relevant stakeholders and an organization with relation to considerations, such as patient outcomes, new training, resource allocation, and workflow changes. Does not explain the impact of recommendations with relation to considerations, such as patient outcomes, new training, resource allocation, and workflow changes. Explains the impact of recommendations with relation to considerations, such as patient outcomes, new training, resource allocation, and workflow changes, but fails to relate the impact of recommendations to relevant stakeholders and an organization. Analyzes the impact and value of recommendations on relevant stakeholders and an organization with relation to considerations, such as patient outcomes, new training, resource allocation, and workflow changes. Analyzes the impact and value of recommendations on relevant stakeholders and an organization with relation to considerations, such as patient outcomes, new training, resource allocation, and workflow changes; also, impartially considers contrary data and opposing viewpoints. Analyze best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations. Does not explain best practices for overcoming implementation barriers. Explains best practices for overcoming implementation barriers, but fails to relate these best practices to creating buy-in from stakeholders. Analyzes best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations. Analyzes best practices to overcome barriers in creating buy-in from stakeholders and implementation related to recommendations. CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Develop value statements for relevant stakeholder groups related to critical success factors and recommendations related to a health information management system. Identifies the values of relevant stakeholder groups regrading recommendation about a health information management system. Identifies the values of relevant stakeholder groups regrading recommendation about a health information management system, but fails to fully develop value statements or relate statements to critical success factors. Develops value statements for relevant stakeholder groups related to critical success factors and recommendations regarding a health information management system. Develops value statements for relevant stakeholder groups related to critical success factors and recommendations regarding a health information management system, and proposes criteria to evaluate the degree to which value for the stakeholders was delivered. Communicate analysis of stakeholders and value of recommendations in a manner that is clear and concise. Does not communicate analysis of stakeholders. Communicates analysis of stakeholders, but the value of recommendations may be unclear. There are mechanical writing errors that reduce the effectiveness of communication. Communicates analysis of stakeholders and value of recommendations in a manner that is clear and concise. Communicates analysis and recommendations of an electronic health records system in a manner that is clear and concise; the written content is mechanically accurate with correct use of grammar, punctuation, and spelling. Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style. Does not integrate relevant sources to support assertions; does not correctly format citations and references using current APA style. Sources lack relevance or are poorly integrated, or citations or references are incorrectly formatted. Integrates relevant sources to support assertions, correctly formatting citations and references using current APA style. Integrates relevant sources to support assertions, correctly formatting citations and references using current APA style, which are free from all errors.